..
/ cps / home /
 

Publikationen

2024

  • Weber, P., Schneider, T., Linz, B. & Ludwig, T. (2024)Too Hidden for Research? – The Quest to Understand the Potential of Hidden Game Mechanics for Gamification Research

    , Publisher: Gesellschaft für Informatik e.V., Pages: 10.18420/muc2024
    [BibTeX] [Abstract] [Download PDF]

    Although the academic discourse on gamification repeatedly emphasizes the need to explore design elements beyond points, badges, and leaderboards, much of the research in recent years has continued to focus on popular gamification design elements. As an important contribution to expanding the research field, we consider the investigation of less visible or “hidden” game mechanics to be particularly relevant. In particular, we are interested in making the unknown or “magic source” – often invisible to (ordinary) players – more understandable to gamification designers and researchers. In this paper, we define Hidden Game Mechanics (HGMs), distinguish them from related concepts such as “Advanced Game Mechanics”, and situate them within existing gamification and game design terminology. Based on this, we propose a first iteration of a framework for understanding HGMs. This aims to improve the understanding of the effects and uses of HGMs. In addition, we present further steps for research and potential applications of HGMs in gamification design. Our work demonstrates the diverse potential of HGMs and highlights the significant research gap in this area.

    @inproceedings{weber_too_2024,
title = {Too {Hidden} for {Research}? - {The} {Quest} to {Understand} the {Potential} of {Hidden} {Game} {Mechanics} for {Gamification} {Research}},
shorttitle = {Too {Hidden} for {Research}?},
url = {https://dl.gi.de/handle/20.500.12116/44299},
abstract = {Although the academic discourse on gamification repeatedly emphasizes the need to explore design elements beyond points, badges, and leaderboards, much of the research in recent years has continued to focus on popular gamification design elements. As an important contribution to expanding the research field, we consider the investigation of less visible or “hidden” game mechanics to be particularly relevant. In particular, we are interested in making the unknown or “magic source” - often invisible to (ordinary) players - more understandable to gamification designers and researchers. In this paper, we define Hidden Game Mechanics (HGMs), distinguish them from related concepts such as “Advanced Game Mechanics”, and situate them within existing gamification and game design terminology. Based on this, we propose a first iteration of a framework for understanding HGMs. This aims to improve the understanding of the effects and uses of HGMs. In addition, we present further steps for research and potential applications of HGMs in gamification design. Our work demonstrates the diverse potential of HGMs and highlights the significant research gap in this area.},
language = {en},
urldate = {2024-08-26},
publisher = {Gesellschaft für Informatik e.V.},
author = {Weber, Philip and Schneider, Torsten and Linz, Bejamin and Ludwig, Thomas},
year = {2024},
pages = {10.18420/muc2024},
}

2023

  • Ludwig, T., Azabal, N., Fries, M., Nießner, J., Elsholz, U., Lützenkirchen, S., Thomas, M. & Schröder, L. (2023)KI-Kompetenzen in der Praxis: Eine Analyse deutscher KMUs

    IN HMD Praxis der Wirtschaftsinformatik doi:10.1365/s40702-023-01035-2
    [BibTeX] [Abstract] [Download PDF]

    Die rasante Digitalisierung unserer Welt hat die Entwicklung digitaler Kompetenzen zu einem zentralen Anliegen in Wirtschaft und Gesellschaft gemacht. Während globale Akteure wie die USA, China, Südkorea und Japan in technologischen Innovationen führend sind, sieht sich die Europäische Union, insbesondere Deutschland, vor Herausforderungen gestellt, um mit dieser Innovationsdynamik Schritt zu halten, vor allem im Bereich der Informationstechnologie. Die Europäische Kommission hat als Reaktion darauf eine Digitalstrategie entwickelt, um die Wettbewerbsfähigkeit und digitale Souveränität zu stärken. Der vorliegende Beitrag untersucht, basierend auf einer retrospektiven Analyse von Beratungsfällen des Zukunftszentrums KI NRW zum Thema Digitalisierung und vor allem Künstliche Intelligenz, die digitale Kompetenzlandschaft in deutschen kleinen und mittleren Unternehmen (KMUs). Die Ergebnisse zeigen, dass ein erheblicher Bedarf an Grundlagenwissen und Verständnis für digitale Technologien besteht. Auf Basis der Ergebnisse werden Kompetenzlisten vorgestellt, die spezifische, für die digitale Arbeitswelt essentielle Fähigkeiten und Kenntnisse beinhalten. Diese Listen dienen als Grundlage, um mittels Leitfragen konkrete Handlungsempfehlungen zu formulieren, die Unternehmen bei der Bewertung und Entwicklung ihrer digitalen Kompetenzen unterstützen, um den Herausforderungen der Digitalen Transformation zu begegnen.

    @article{ludwig_ki-kompetenzen_2023,
title = {{KI}-{Kompetenzen} in der {Praxis}: {Eine} {Analyse} deutscher {KMUs}},
issn = {2198-2775},
shorttitle = {{KI}-{Kompetenzen} in der {Praxis}},
url = {https://doi.org/10.1365/s40702-023-01035-2},
doi = {10.1365/s40702-023-01035-2},
abstract = {Die rasante Digitalisierung unserer Welt hat die Entwicklung digitaler Kompetenzen zu einem zentralen Anliegen in Wirtschaft und Gesellschaft gemacht. Während globale Akteure wie die USA, China, Südkorea und Japan in technologischen Innovationen führend sind, sieht sich die Europäische Union, insbesondere Deutschland, vor Herausforderungen gestellt, um mit dieser Innovationsdynamik Schritt zu halten, vor allem im Bereich der Informationstechnologie. Die Europäische Kommission hat als Reaktion darauf eine Digitalstrategie entwickelt, um die Wettbewerbsfähigkeit und digitale Souveränität zu stärken. Der vorliegende Beitrag untersucht, basierend auf einer retrospektiven Analyse von Beratungsfällen des Zukunftszentrums KI NRW zum Thema Digitalisierung und vor allem Künstliche Intelligenz, die digitale Kompetenzlandschaft in deutschen kleinen und mittleren Unternehmen (KMUs). Die Ergebnisse zeigen, dass ein erheblicher Bedarf an Grundlagenwissen und Verständnis für digitale Technologien besteht. Auf Basis der Ergebnisse werden Kompetenzlisten vorgestellt, die spezifische, für die digitale Arbeitswelt essentielle Fähigkeiten und Kenntnisse beinhalten. Diese Listen dienen als Grundlage, um mittels Leitfragen konkrete Handlungsempfehlungen zu formulieren, die Unternehmen bei der Bewertung und Entwicklung ihrer digitalen Kompetenzen unterstützen, um den Herausforderungen der Digitalen Transformation zu begegnen.},
language = {de},
urldate = {2024-01-09},
journal = {HMD Praxis der Wirtschaftsinformatik},
author = {Ludwig, Thomas and Azabal, Natán and Fries, Marco and Nießner, Julia and Elsholz, Uwe and Lützenkirchen, Sylke and Thomas, Martina and Schröder, Lukas},
month = dec,
year = {2023},
keywords = {Artificial intelligence, Digital skills, Digitale Kompetenzen, KMU, Kompetenzerwerb, Medium-sized companies, Mittelstand, Schlüsseltechnologien, Skills acquisition, SMEs},
}

  • Grüger, D., Weiblen, J., Weber, P. & Ludwig, T. (2023)How Gamified Are Sustainable Food Apps? Applying the Gameful Design Heuristics to Evaluate Sustainable Food Apps

    IN Proceedings of the ACM on Human-Computer Interaction, Vol. 7, Pages: 409:919–409:947 doi:10.1145/3611055
    [BibTeX] [Abstract] [Download PDF]

    A large number of mobile apps support the sustainable use of food. These apps often use playful elements to enhance the user experience and promote their long-term use. However, we know little about which conceptual aspects of gamification and which gamified elements are actually used in the context of sustainable food apps. Therefore, in this paper, we analyse 76 mobile apps from the Google Play Store found with the term ‘sustainable food’ of which we analyse 27 apps in detail using the Gameful Design Heuristics. Our analysis uncovers a low average heuristics score and an unbalanced usage of subheuristics and heuristic categories. Additionally, gamification is unevenly distributed among food themes and sustainability categories. This study’s results contribute to the research on commercial gamified apps related to sustainability and food. Thus, this paper contributes to gamification design by identifying design opportunities that serve as interesting starting points for future work.

    @article{gruger_how_2023,
title = {How {Gamified} {Are} {Sustainable} {Food} {Apps}? {Applying} the {Gameful} {Design} {Heuristics} to {Evaluate} {Sustainable} {Food} {Apps}},
volume = {7},
shorttitle = {How {Gamified} {Are} {Sustainable} {Food} {Apps}?},
url = {https://dl.acm.org/doi/10.1145/3611055},
doi = {10.1145/3611055},
abstract = {A large number of mobile apps support the sustainable use of food. These apps often use playful elements to enhance the user experience and promote their long-term use. However, we know little about which conceptual aspects of gamification and which gamified elements are actually used in the context of sustainable food apps. Therefore, in this paper, we analyse 76 mobile apps from the Google Play Store found with the term ‘sustainable food’ of which we analyse 27 apps in detail using the Gameful Design Heuristics. Our analysis uncovers a low average heuristics score and an unbalanced usage of subheuristics and heuristic categories. Additionally, gamification is unevenly distributed among food themes and sustainability categories. This study’s results contribute to the research on commercial gamified apps related to sustainability and food. Thus, this paper contributes to gamification design by identifying design opportunities that serve as interesting starting points for future work.},
number = {CHI PLAY},
urldate = {2023-10-12},
journal = {Proceedings of the ACM on Human-Computer Interaction},
author = {Grüger, Diana and Weiblen, Julian and Weber, Philip and Ludwig, Thomas},
month = oct,
year = {2023},
keywords = {Sustainability, Gamification, Google Play Store, Human-Food Interaction, Motivational Design},
pages = {409:919--409:947},
}

  • Weber, P., Michel, L. K., Koschorreck, L. & Ludwig, T. (2023)Voice Messages Reimagined: Exploring the Design Space of Current Voice Messaging Interfaces

    Proceedings of Mensch und Computer 2023. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 336–340 doi:10.1145/3603555.3608562
    [BibTeX] [Abstract] [Download PDF]

    The acceptance and use of voice messaging for interpersonal communication has grown significantly in recent years. The aim of this paper is to empirically investigate this kind of voice messaging and to explore the design space for richer voice-based interaction experiences. We therefore conducted a focus group to identify the current advantages and disadvantages of six instant messenger platforms. Based on the identified requirements we derived a click prototype, which was then evaluated. Our study identified four design dimensions for improving voice messaging interfaces, such as improving the efficiency of information retrieval, increasing control over the recording process, optimizing design for privacy and intimacy, and improving usability, accessibility, and personalization.

    @inproceedings{weber_voice_2023,
address = {New York, NY, USA},
series = {{MuC} '23},
title = {Voice {Messages} {Reimagined}: {Exploring} the {Design} {Space} of {Current} {Voice} {Messaging} {Interfaces}},
isbn = {9798400707711},
shorttitle = {Voice {Messages} {Reimagined}},
url = {https://dl.acm.org/doi/10.1145/3603555.3608562},
doi = {10.1145/3603555.3608562},
abstract = {The acceptance and use of voice messaging for interpersonal communication has grown significantly in recent years. The aim of this paper is to empirically investigate this kind of voice messaging and to explore the design space for richer voice-based interaction experiences. We therefore conducted a focus group to identify the current advantages and disadvantages of six instant messenger platforms. Based on the identified requirements we derived a click prototype, which was then evaluated. Our study identified four design dimensions for improving voice messaging interfaces, such as improving the efficiency of information retrieval, increasing control over the recording process, optimizing design for privacy and intimacy, and improving usability, accessibility, and personalization.},
urldate = {2023-09-04},
booktitle = {Proceedings of {Mensch} und {Computer} 2023},
publisher = {Association for Computing Machinery},
author = {Weber, Philip and Michel, Lea Katharina and Koschorreck, Lena and Ludwig, Thomas},
month = sep,
year = {2023},
pages = {336--340},
}

  • Sauter, L., Weigel, A. & Ludwig, T. (2023)It’s Tool Time: Exploring Tool Design Alternatives for Virtual Reality Trainings

    IN ECIS 2023 Research Papers
    [BibTeX] [Download PDF] 

    @article{sauter_its_2023,
title = {It's {Tool} {Time}: {Exploring} {Tool} {Design} {Alternatives} for {Virtual} {Reality} {Trainings}},
shorttitle = {It's {Tool} {Time}},
url = {https://aisel.aisnet.org/ecis2023_rp/333},
journal = {ECIS 2023 Research Papers},
author = {Sauter, Louisa and Weigel, Andreas and Ludwig, Thomas},
month = may,
year = {2023},
}

  • Krings, K., Bohn, N. S., Hille, N. A. L. & Ludwig, T. (2023)“What if everyone is able to program?” – Exploring the Role of Software Development in Science Fiction

    Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. Hamburg Germany, Publisher: ACM, Pages: 1–13 doi:10.1145/3544548.3581436
    [BibTeX] [Download PDF] 

    @inproceedings{krings_what_2023,
address = {Hamburg Germany},
title = {“{What} if everyone is able to program?” – {Exploring} the {Role} of {Software} {Development} in {Science} {Fiction}},
isbn = {978-1-4503-9421-5},
shorttitle = {“{What} if everyone is able to program?},
url = {https://dl.acm.org/doi/10.1145/3544548.3581436},
doi = {10.1145/3544548.3581436},
language = {en},
urldate = {2023-04-21},
booktitle = {Proceedings of the 2023 {CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}},
publisher = {ACM},
author = {Krings, Kevin and Bohn, Nino S. and Hille, Nora Anna Luise and Ludwig, Thomas},
month = apr,
year = {2023},
pages = {1--13},
}

  • Weber, P., Mahmood, F., Ahmadi, M., Von Jan, V., Ludwig, T. & Wieching, R. (2023)Fridolin: participatory design and evaluation of a nutrition chatbot for older adults

    IN i-com, Vol. 22, Pages: 33–51 doi:10.1515/icom-2022-0042
    [BibTeX] [Abstract] [Download PDF]

    Abstract In recent years, emerging approaches to chatbot-guided food coaching and dietary management, while innovative and promising in nature, have often lacked long-term studies. Therefore, with this work, we pursued a participatory approach within a design case study to the co-design and development of a nutrition chatbot for elderly people. Overall, 15 participants were directly involved in the study, of which 12 participated in the initial co-design phase, seven in the first real-world evaluation study over four weeks, and three in the second evaluation study over seven weeks. We contribute to the fields of Human-Computer Interaction by showing how the long-term use of such a chatbot in the area of nutrition looks like, which design implications arise for the development of nutrition chatbots, and how a participatory design approach can be realized to design, evaluate and develop nutrition chatbots.

    @article{weber_fridolin_2023,
title = {Fridolin: participatory design and evaluation of a nutrition chatbot for older adults},
volume = {22},
copyright = {http://creativecommons.org/licenses/by/4.0},
issn = {2196-6826},
shorttitle = {Fridolin},
url = {https://www.degruyter.com/document/doi/10.1515/icom-2022-0042/html},
doi = {10.1515/icom-2022-0042},
abstract = {Abstract
In recent years, emerging approaches to chatbot-guided food coaching and dietary management, while innovative and promising in nature, have often lacked long-term studies. Therefore, with this work, we pursued a participatory approach within a design case study to the co-design and development of a nutrition chatbot for elderly people. Overall, 15 participants were directly involved in the study, of which 12 participated in the initial co-design phase, seven in the first real-world evaluation study over four weeks, and three in the second evaluation study over seven weeks. We contribute to the fields of Human-Computer Interaction by showing how the long-term use of such a chatbot in the area of nutrition looks like, which design implications arise for the development of nutrition chatbots, and how a participatory design approach can be realized to design, evaluate and develop nutrition chatbots.},
language = {en},
number = {1},
urldate = {2024-06-12},
journal = {i-com},
author = {Weber, Philip and Mahmood, Faisal and Ahmadi, Michael and Von Jan, Vanessa and Ludwig, Thomas and Wieching, Rainer},
month = apr,
year = {2023},
pages = {33--51},
}

  • Ludwig, T., Weber, P., Maedche, A. & Riener, A. (2023)Special issue on “conversational agents” – Editorial

    IN i-com doi:10.1515/icom-2023-0010
    [BibTeX] [Abstract] [Download PDF]

    Der Artikel Special issue on “conversational agents” – Editorial wurde am 16. März 2023 in der Zeitschrift i-com (Band 0, Heft 0) veröffentlicht.

    @article{ludwig_special_2023,
title = {Special issue on “conversational agents” – {Editorial}},
issn = {2196-6826},
url = {https://www.degruyter.com/document/doi/10.1515/icom-2023-0010/html},
doi = {10.1515/icom-2023-0010},
abstract = {Der Artikel Special issue on “conversational agents” – Editorial wurde am 16. März 2023 in der Zeitschrift i-com (Band 0, Heft 0) veröffentlicht.},
language = {en},
urldate = {2023-03-21},
journal = {i-com},
author = {Ludwig, Thomas and Weber, Philip and Maedche, Alexander and Riener, Andreas},
month = mar,
year = {2023},
note = {Publisher: Oldenbourg Wissenschaftsverlag},
}

  • Jasche, F., Weber, P., Liu, S. & Ludwig, T. (2023)PrintAssist—a conversational human-machine interface for 3D printers

    IN i-com doi:10.1515/icom-2022-0045
    [BibTeX] [Abstract] [Download PDF]

    3D printers are no longer found only in industry, universities or makerspaces but now are increasingly used in domestic settings. Personal fabrication will increase in the coming years, and 3D printing will play an important role in this process. Due to technology and price development, 3D printers are becoming established among casual users at home. However, there are still many hurdles in the use of 3D printers that interfere with their appropriation in everyday life. In this paper, we investigate how chatbots can overcome these hurdles and support onboarding to 3D printing. Furthermore, we explore how chatbots can be used as a human–machine interface and facilitate interaction with 3D printers for both novice and expert users. In a research-through-design approach, we have created a fully functional chatbot that introduces users to 3D printing and helps them perform typical tasks when operating 3D printers.

    @article{jasche_printassistconversational_2023,
title = {{PrintAssist}—a conversational human-machine interface for {3D} printers},
issn = {2196-6826},
url = {https://www.degruyter.com/document/doi/10.1515/icom-2022-0045/html},
doi = {10.1515/icom-2022-0045},
abstract = {3D printers are no longer found only in industry, universities or makerspaces but now are increasingly used in domestic settings. Personal fabrication will increase in the coming years, and 3D printing will play an important role in this process. Due to technology and price development, 3D printers are becoming established among casual users at home. However, there are still many hurdles in the use of 3D printers that interfere with their appropriation in everyday life. In this paper, we investigate how chatbots can overcome these hurdles and support onboarding to 3D printing. Furthermore, we explore how chatbots can be used as a human–machine interface and facilitate interaction with 3D printers for both novice and expert users. In a research-through-design approach, we have created a fully functional chatbot that introduces users to 3D printing and helps them perform typical tasks when operating 3D printers.},
language = {en},
urldate = {2023-03-21},
journal = {i-com},
author = {Jasche, Florian and Weber, Philip and Liu, Shi and Ludwig, Thomas},
month = mar,
year = {2023},
note = {Publisher: Oldenbourg Wissenschaftsverlag},
keywords = {3D printing, chatbot, conversational interface, human–machine interface, onboarding},
}

  • Weber, P., Ludwig, T. & Michel, L. K. (2023)The role of technology use in food practices during the COVID-19 pandemic

    IN International Journal of Gastronomy and Food Science, Pages: 100687 doi:10.1016/j.ijgfs.2023.100687
    [BibTeX] [Abstract] [Download PDF]

    Over the last three years, COVID-19, with its lockdowns, social restrictions, and work from home structures, had a significant influence on our daily lives. The resulting changes in technology practices are likely to be explored in the years ahead. We will contribute to this exploration by looking specifically at the impact of COVID-19 on everyday food practices and the role of involved technology. To explore food practices and technology use, we conducted a qualitative interview study with 16 interviewees and delved into the underlying influencing factors behind them. Thereby we can better understand potential behavioral changes and technology usage by people to design not only for future pandemics and exceptional situations but to also for non-pandemic times.

    @article{weber_role_2023,
title = {The role of technology use in food practices during the {COVID}-19 pandemic},
issn = {1878-450X},
url = {https://www.sciencedirect.com/science/article/pii/S1878450X2300029X},
doi = {10.1016/j.ijgfs.2023.100687},
abstract = {Over the last three years, COVID-19, with its lockdowns, social restrictions, and work from home structures, had a significant influence on our daily lives. The resulting changes in technology practices are likely to be explored in the years ahead. We will contribute to this exploration by looking specifically at the impact of COVID-19 on everyday food practices and the role of involved technology. To explore food practices and technology use, we conducted a qualitative interview study with 16 interviewees and delved into the underlying influencing factors behind them. Thereby we can better understand potential behavioral changes and technology usage by people to design not only for future pandemics and exceptional situations but to also for non-pandemic times.},
language = {en},
urldate = {2023-02-21},
journal = {International Journal of Gastronomy and Food Science},
author = {Weber, Philip and Ludwig, Thomas and Michel, Lea Katharina},
month = feb,
year = {2023},
keywords = {Pandemic, rendezfood, And phrases: human-food interaction, COVID-19, Food practices, Media use, Technology use},
pages = {100687},
}

  • Brombach, N., Keil, A., Brück, R., Ludwig, T. & Gaus, O. (2023)Designing a Vital Data Transmission in Rural Areas with Elderly Persons in Nursing Homes and at Home

    doi:10.48340/IHC2023_PD032
    [BibTeX] [Abstract] [Download PDF]

    In this paper, we present a vital data transmission system, which aims to support general practitioners (GPs) in the process of digital vital data acquisition. The system consists of (1) an app that displays the GP’s prescribed vital signs and transmits the data recorded via medically certified devices to a medically certified cloud, and (2) a web interface through which the physician can create prescriptions and view vital signs. In addition, it provides further services such as a support functionality for patients and getting feedback from physicians on vital signs. It facilitates the …

    @article{brombach_designing_2023,
title = {Designing a {Vital} {Data} {Transmission} in {Rural} {Areas} with {Elderly} {Persons} in {Nursing} {Homes} and at {Home}},
issn = {2510-2591},
url = {https://dl.eusset.eu/handle/20.500.12015/5025},
doi = {10.48340/IHC2023_PD032},
abstract = {In this paper, we present a vital data transmission system, which aims to support general practitioners (GPs) in the process of digital vital data acquisition. The system consists of (1) an app that displays the GP’s prescribed vital signs and transmits the data recorded via medically certified devices to a medically certified cloud, and (2) a web interface through which the physician can create prescriptions and view vital signs. In addition, it provides further services such as a support functionality for patients and getting feedback from physicians on vital signs. It facilitates the ...},
language = {en},
urldate = {2023-09-08},
author = {Brombach, Nick and Keil, Alexander and Brück, Rainer and Ludwig, Thomas and Gaus, Olaf},
year = {2023},
}

2022

  • Fries, M. & Ludwig, T. (2022)‘Why are the Sales Forecasts so low?’ Socio-Technical Challenges of Using Machine Learning for Forecasting Sales in a Bakery

    IN Computer Supported Cooperative Work (CSCW) doi:10.1007/s10606-022-09458-z
    [BibTeX] [Abstract] [Download PDF]

    Artificial intelligence and the underlying machine learning (ML) methods are increasingly finding their way into our working world. One of these areas is sales planning, where machine learning is used to leverage a variety of different input parameters such as prices, promotions, or the weather, to forecast sales, and therefore directly affects the production of products and goods. To satisfy the goal of environmental sustainability as well as address short shelf life, the food industry represents an interesting application field for the use of ML for optimizing sales planning. Within this paper, we will examine the design, and especially the application, of ML methods in the food industry and show the current challenges that exist in the use of such concepts and technologies from the end-user’s point of view. Our study of a smaller bakery company shows that there are enormous challenges in setting up the appropriate infrastructure and processes for the implementation of ML, that the output quality of ML processes does not always match the perceived result quality, and that trust in the functioning of the algorithms is the most important criterion for using ML processes in practice.

    @article{fries_why_2022,
title = {‘{Why} are the {Sales} {Forecasts} so low?’ {Socio}-{Technical} {Challenges} of {Using} {Machine} {Learning} for {Forecasting} {Sales} in a {Bakery}},
issn = {1573-7551},
shorttitle = {‘{Why} are the {Sales} {Forecasts} so low?},
url = {https://doi.org/10.1007/s10606-022-09458-z},
doi = {10.1007/s10606-022-09458-z},
abstract = {Artificial intelligence and the underlying machine learning (ML) methods are increasingly finding their way into our working world. One of these areas is sales planning, where machine learning is used to leverage a variety of different input parameters such as prices, promotions, or the weather, to forecast sales, and therefore directly affects the production of products and goods. To satisfy the goal of environmental sustainability as well as address short shelf life, the food industry represents an interesting application field for the use of ML for optimizing sales planning. Within this paper, we will examine the design, and especially the application, of ML methods in the food industry and show the current challenges that exist in the use of such concepts and technologies from the end-user’s point of view. Our study of a smaller bakery company shows that there are enormous challenges in setting up the appropriate infrastructure and processes for the implementation of ML, that the output quality of ML processes does not always match the perceived result quality, and that trust in the functioning of the algorithms is the most important criterion for using ML processes in practice.},
language = {en},
urldate = {2022-12-19},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Fries, Marco and Ludwig, Thomas},
month = dec,
year = {2022},
keywords = {Artificial Intelligence, Human-AI Interaction, Human–Computer Interaction, Machine Learning, Sales Forecast},
}

  • Krings, K., Weber, P., Jasche, F. & Ludwig, T. (2022)FADER: An Authoring Tool for Creating Augmented Reality-Based Avatars from an End-User Perspective

    IN Mensch und Computer 2022 – Tagungsband doi:10.1145/3543758.3543778
    [BibTeX] [Abstract] [Download PDF]

    Although augmented reality (AR) is becoming more common in our society, there are few specialized end-user tools for appropriate AR content creation. Most tools are focused on creating entire 3D applications or require extensive knowledge in programming and 3D modeling. With reference to End-User Development (EUD), we present a design case study for an end-user-friendly authoring tool that allows domain experts to create individual AR avatars in the field of Human-Food Interaction. After reviewing current approaches and design guidelines, we designed and implemented FADER, a web-based tool for creating AR-based food avatars. Our evaluation shows that playful design fosters immersion, and that abstract placeholders and highly simplified controls empower non-developers to create AR content. Our study contributes to a better understanding of end-user needs and practices during the AR creation process and informs the design of future AR authoring tools.

    @article{krings_fader_2022,
title = {{FADER}: {An} {Authoring} {Tool} for {Creating} {Augmented} {Reality}-{Based} {Avatars} from an {End}-{User} {Perspective}},
shorttitle = {{FADER}},
url = {http://dl.gi.de/handle/20.500.12116/39249},
doi = {10.1145/3543758.3543778},
abstract = {Although augmented reality (AR) is becoming more common in our society, there are few specialized end-user tools for appropriate AR content creation. Most tools are focused on creating entire 3D applications or require extensive knowledge in programming and 3D modeling. With reference to End-User Development (EUD), we present a design case study for an end-user-friendly authoring tool that allows domain experts to create individual AR avatars in the field of Human-Food Interaction. After reviewing current approaches and design guidelines, we designed and implemented FADER, a web-based tool for creating AR-based food avatars. Our evaluation shows that playful design fosters immersion, and that abstract placeholders and highly simplified controls empower non-developers to create AR content. Our study contributes to a better understanding of end-user needs and practices during the AR creation process and informs the design of future AR authoring tools.},
language = {en},
urldate = {2022-09-12},
journal = {Mensch und Computer 2022 - Tagungsband},
author = {Krings, Kevin and Weber, Philip and Jasche, Florian and Ludwig, Thomas},
month = sep,
year = {2022},
note = {Accepted: 2022-08-31T09:43:01Z
Publisher: ACM},
keywords = {rendezfood},
}

  • Ludwig, T., Lewkowicz, M. & Clemmensen, T. (2022)Cooperation on the Shopfloor: CSCW in Manufacturing and Industry Settings

    IN Computer Supported Cooperative Work (CSCW) doi:10.1007/s10606-022-09446-3
    [BibTeX] [Download PDF] 

    @article{ludwig_cooperation_2022,
title = {Cooperation on the {Shopfloor}: {CSCW} in {Manufacturing} and {Industry} {Settings}},
issn = {1573-7551},
shorttitle = {Cooperation on the {Shopfloor}},
url = {https://doi.org/10.1007/s10606-022-09446-3},
doi = {10.1007/s10606-022-09446-3},
language = {en},
urldate = {2022-09-06},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Ludwig, Thomas and Lewkowicz, Myriam and Clemmensen, Torkil},
month = sep,
year = {2022},
}

  • Hoffmann, S., Ludwig, T., Jasche, F., Wulf, V. & Randall, D. (2022)RetrofittAR: Supporting Hardware-Centered Expertise Sharing in Manufacturing Settings through Augmented Reality

    IN Computer Supported Cooperative Work (CSCW) doi:10.1007/s10606-022-09430-x
    [BibTeX] [Abstract] [Download PDF]

    Since almost the onset of computer-supported cooperative work (CSCW), the community has been concerned with how expertise sharing can be supported in different settings. Here, the complex handling of machines based on experience and knowledge is increasingly becoming a challenge. In our study, we investigated expertise sharing in a medium-sized manufacturing company in an effort to support the fostering of hardware-based expertise sharing by using augmented reality (AR) to ‘retrofit’ machines. We, therefore, conducted a preliminary empirical study to understand how expertise is shared in practice and what current support is available. Based on the findings, we derived design challenges and implications for the design of AR systems in manufacturing settings. The main challenges, we found, had to do with existing socio-technical infrastructure and the contextual nature of expertise. We implemented a HoloLens application called RetrofittAR that supports learning on the production machine during actual use. We evaluated the system during the company’s actual production process. The results show which data types are necessary to support expertise sharing and how our design supports the retrofitting of old machines. We contribute to the current state of research in two ways. First, we present the knowledge-intensive practice of operating older production machines through novel AR interfaces. Second, we outline how retrofitting measures with new visualisation technologies can support knowledge-intensive production processes.

    @article{hoffmann_retrofittar_2022,
title = {{RetrofittAR}: {Supporting} {Hardware}-{Centered} {Expertise} {Sharing} in {Manufacturing} {Settings} through {Augmented} {Reality}},
issn = {1573-7551},
shorttitle = {{RetrofittAR}},
url = {https://doi.org/10.1007/s10606-022-09430-x},
doi = {10.1007/s10606-022-09430-x},
abstract = {Since almost the onset of computer-supported cooperative work (CSCW), the community has been concerned with how expertise sharing can be supported in different settings. Here, the complex handling of machines based on experience and knowledge is increasingly becoming a challenge. In our study, we investigated expertise sharing in a medium-sized manufacturing company in an effort to support the fostering of hardware-based expertise sharing by using augmented reality (AR) to ‘retrofit’ machines. We, therefore, conducted a preliminary empirical study to understand how expertise is shared in practice and what current support is available. Based on the findings, we derived design challenges and implications for the design of AR systems in manufacturing settings. The main challenges, we found, had to do with existing socio-technical infrastructure and the contextual nature of expertise. We implemented a HoloLens application called RetrofittAR that supports learning on the production machine during actual use. We evaluated the system during the company’s actual production process. The results show which data types are necessary to support expertise sharing and how our design supports the retrofitting of old machines. We contribute to the current state of research in two ways. First, we present the knowledge-intensive practice of operating older production machines through novel AR interfaces. Second, we outline how retrofitting measures with new visualisation technologies can support knowledge-intensive production processes.},
language = {en},
urldate = {2022-07-01},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Hoffmann, Sven and Ludwig, Thomas and Jasche, Florian and Wulf, Volker and Randall, David},
month = jun,
year = {2022},
keywords = {CSCW, Augmented Reality, Expertise Sharing, Manufacturing, Retrofit},
}

  • Weber, P., Grönewald, L. & Ludwig, T. (2022)Reflection on the Octalysis framework as a design and evaluation tool

    6th International GamiFIN Conference 2022 (GamiFIN 2022). Tampere, Finland, Pages: 75–84
    [BibTeX] [Abstract]

    The Octalysis framework is a gamification framework used for the design and evaluation of “human-focused” systems. Although several practitioners have applied it within their daily work, only a few academic articles have reflected on its applicability. With this study, we present how and where the framework is currently applied based on a large-scale literature study and reflect on the potentials and obstacles of using it within a Human Computer Interaction (HCI) master’s class. Our empirical findings show that the use of the Octalysis framework is often simplified and can also be overwhelming. The results further reveal that the framework itself can be helpful in the creation and evaluation of concepts, especially when extensive user research is not possible (e.g., due to time constraints). We contribute to the field of gamification by critically reflecting on the use of the Octalysis framework.

    @inproceedings{weber_reflection_2022,
address = {Tampere, Finland},
title = {Reflection on the {Octalysis} framework as a design and evaluation tool},
abstract = {The Octalysis framework is a gamification framework used for the design and evaluation of
“human-focused” systems. Although several practitioners have applied it within their daily
work, only a few academic articles have reflected on its applicability. With this study, we
present how and where the framework is currently applied based on a large-scale literature
study and reflect on the potentials and obstacles of using it within a Human Computer
Interaction (HCI) master’s class. Our empirical findings show that the use of the Octalysis
framework is often simplified and can also be overwhelming. The results further reveal that the
framework itself can be helpful in the creation and evaluation of concepts, especially when
extensive user research is not possible (e.g., due to time constraints). We contribute to the field
of gamification by critically reflecting on the use of the Octalysis framework.},
booktitle = {6th {International} {GamiFIN} {Conference} 2022 ({GamiFIN} 2022)},
author = {Weber, Philip and Grönewald, Laura and Ludwig, Thomas},
month = apr,
year = {2022},
keywords = {rendezfood},
pages = {75--84},
}

  • Kaufhold, M., Reuter, C. & Ludwig, T. (2022)Big Data and Multi-platform Social Media Services in Disaster Management

    IN Singh, A. (Ed.), International Handbook of Disaster Research Singapore doi:10.1007/978-981-16-8800-3_172-1
    [BibTeX] [Abstract] [Download PDF]

    The use of social media today is not only ubiquitous and an integral part of everyday life but is also increasingly relevant before, during, or after emergencies. Data produced in these contexts, such as situational updates and multimedia content, is disseminated across different social media platforms and can be leveraged by various actors, including emergency services or volunteer communities. However, the dissemination of several thousand or even millions of messages during large-scale emergencies confronts analysts with challenges of information quality and overload. Hence, crisis informatics as a research domain seeks to explore and develop systems that support the collection, analysis, and dissemination of valuable social media information in emergencies. This chapter presents the social media API (SMA), which is a multi-platform service for gathering big social data across different social media channels and analyzing the credibility and relevance of collected data by the means of machine learning models. Based on the lessons learned from both the implementation process and user-centered evaluations in multiple emergency settings, this chapter discusses core challenges and potentials of the SMA and similar services, focusing on (1) the multi-platform gathering and management of data, (2) the mitigation of information overload by relevance assessment and message grouping, (3) the assessment of credibility and information quality, and (4) user-centered tailorability and adjustable data operations.

    @incollection{kaufhold_big_2022,
address = {Singapore},
title = {Big {Data} and {Multi}-platform {Social} {Media} {Services} in {Disaster} {Management}},
isbn = {9789811688003},
url = {https://doi.org/10.1007/978-981-16-8800-3_172-1},
abstract = {The use of social media today is not only ubiquitous and an integral part of everyday life but is also increasingly relevant before, during, or after emergencies. Data produced in these contexts, such as situational updates and multimedia content, is disseminated across different social media platforms and can be leveraged by various actors, including emergency services or volunteer communities. However, the dissemination of several thousand or even millions of messages during large-scale emergencies confronts analysts with challenges of information quality and overload. Hence, crisis informatics as a research domain seeks to explore and develop systems that support the collection, analysis, and dissemination of valuable social media information in emergencies. This chapter presents the social media API (SMA), which is a multi-platform service for gathering big social data across different social media channels and analyzing the credibility and relevance of collected data by the means of machine learning models. Based on the lessons learned from both the implementation process and user-centered evaluations in multiple emergency settings, this chapter discusses core challenges and potentials of the SMA and similar services, focusing on (1) the multi-platform gathering and management of data, (2) the mitigation of information overload by relevance assessment and message grouping, (3) the assessment of credibility and information quality, and (4) user-centered tailorability and adjustable data operations.},
language = {en},
urldate = {2022-11-28},
booktitle = {International {Handbook} of {Disaster} {Research}},
publisher = {Springer Nature},
author = {Kaufhold, Marc-André and Reuter, Christian and Ludwig, Thomas},
editor = {Singh, Amita},
year = {2022},
doi = {10.1007/978-981-16-8800-3_172-1},
keywords = {Social media, Big social data, Crisis informatics, Information refinement, Multi-platform services},
pages = {1--21},
}

  • Dilling, F., Jasche, F., Ludwig, T. & Witzke, I. (2022)Physische Arbeitsmittel durch Augmented Reality erweitern – Eine Fallstudie zu dreidimensionalen Koordinatenmodellen

    IN Dilling, F., Pielsticker, F. & Witzke, I. (Eds.), Neue Perspektiven auf mathematische Lehr-Lernprozesse mit digitalen Medien: Eine Auswahl grundlagenorientierter und praxisorientierter Beiträge Wiesbaden doi:10.1007/978-3-658-36764-0_13
    [BibTeX] [Abstract] [Download PDF]

    Die Vorstellung von und der Umgang mit Geraden und Ebenen im dreidimensionalen Raum ist für viele Schülerinnen und Schüler der Oberstufe eine große Herausforderung. Projektionen dieser Objekte des dreidimensionalen Raumes auf zweidimensionale Medien wie Papier, Tafel oder Computerbildschirme helfen bei diesem Problem nur selten. Auf Basis eines dreidimensionalen Koordinatensystems als physisches Arbeitsmittel können die Objekte allerdings begreifbar gemacht und unverzerrt dargestellt werden.

    @incollection{dilling_physische_2022,
address = {Wiesbaden},
series = {{MINTUS} – {Beiträge} zur mathematisch-naturwissenschaftlichen {Bildung}},
title = {Physische {Arbeitsmittel} durch {Augmented} {Reality} erweitern – {Eine} {Fallstudie} zu dreidimensionalen {Koordinatenmodellen}},
isbn = {978-3-658-36764-0},
url = {https://doi.org/10.1007/978-3-658-36764-0_13},
abstract = {Die Vorstellung von und der Umgang mit Geraden und Ebenen im dreidimensionalen Raum ist für viele Schülerinnen und Schüler der Oberstufe eine große Herausforderung. Projektionen dieser Objekte des dreidimensionalen Raumes auf zweidimensionale Medien wie Papier, Tafel oder Computerbildschirme helfen bei diesem Problem nur selten. Auf Basis eines dreidimensionalen Koordinatensystems als physisches Arbeitsmittel können die Objekte allerdings begreifbar gemacht und unverzerrt dargestellt werden.},
language = {de},
urldate = {2022-06-01},
booktitle = {Neue {Perspektiven} auf mathematische {Lehr}-{Lernprozesse} mit digitalen {Medien}: {Eine} {Auswahl} grundlagenorientierter und praxisorientierter {Beiträge}},
publisher = {Springer Fachmedien},
author = {Dilling, Frederik and Jasche, Florian and Ludwig, Thomas and Witzke, Ingo},
editor = {Dilling, Frederik and Pielsticker, Felicitas and Witzke, Ingo},
year = {2022},
doi = {10.1007/978-3-658-36764-0_13},
pages = {289--306},
}

2021

  • Krauß, V., Jasche, F., Saßmannshausen, S. M., Ludwig, T. & Boden, A. (2021)Research and Practice Recommendations for Mixed Reality Design &\#x2013; Different Perspectives from the Community

    Proceedings of the 27th ACM Symposium on Virtual Reality Software and Technology. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–13 doi:10.1145/3489849.3489876
    [BibTeX] [Abstract] [Download PDF]

    Over the last decades, different kinds of design guides have been created to maintain consistency and usability in interactive system development. However, in the case of spatial applications, practitioners from research and industry either have difficulty finding them or perceive such guides as lacking relevance, practicability, and applicability. This paper presents the current state of scientific research and industry practice by investigating currently used design recommendations for mixed reality (MR) system development. We analyzed and compared 875 design recommendations for MR applications elicited from 89 scientific papers and documentation from six industry practitioners in a literature review. In doing so, we identified differences regarding four key topics: Focus on unique MR design challenges, abstraction regarding devices and ecosystems, level of detail and abstraction of content, and covered topics. Based on that, we contribute to the MR design research by providing three factors for perceived irrelevance and six main implications for design recommendations that are applicable in scientific and industry practice.

    @inproceedings{kraus_research_2021,
address = {New York, NY, USA},
series = {{VRST} '21},
title = {Research and {Practice} {Recommendations} for {Mixed} {Reality} {Design} \&\#x2013; {Different} {Perspectives} from the {Community}},
isbn = {978-1-4503-9092-7},
url = {https://doi.org/10.1145/3489849.3489876},
doi = {10.1145/3489849.3489876},
abstract = {Over the last decades, different kinds of design guides have been created to maintain consistency and usability in interactive system development. However, in the case of spatial applications, practitioners from research and industry either have difficulty finding them or perceive such guides as lacking relevance, practicability, and applicability. This paper presents the current state of scientific research and industry practice by investigating currently used design recommendations for mixed reality (MR) system development. We analyzed and compared 875 design recommendations for MR applications elicited from 89 scientific papers and documentation from six industry practitioners in a literature review. In doing so, we identified differences regarding four key topics: Focus on unique MR design challenges, abstraction regarding devices and ecosystems, level of detail and abstraction of content, and covered topics. Based on that, we contribute to the MR design research by providing three factors for perceived irrelevance and six main implications for design recommendations that are applicable in scientific and industry practice.},
urldate = {2022-02-08},
booktitle = {Proceedings of the 27th {ACM} {Symposium} on {Virtual} {Reality} {Software} and {Technology}},
publisher = {Association for Computing Machinery},
author = {Krauß, Veronika and Jasche, Florian and Saßmannshausen, Sheree May and Ludwig, Thomas and Boden, Alexander},
month = dec,
year = {2021},
keywords = {Augmented Reality, Design Recommendations, Design Theory and Practice, Guidelines, Mixed Reality, User Interface Design},
pages = {1--13},
}

  • Hoffmann, S., Jasche, F. & Ludwig, T. (2021)Reflections on a Comparative AR Study

    , Publisher: IEEE Computer Society, Pages: 106–108 doi:10.1109/ISMAR-Adjunct54149.2021.00031
    [BibTeX] [Abstract] [Download PDF]

    A variety of studies exist that design innovative interactions based on augmented reality (AR). Comparing them often involves examining their laboratory studies. However, since AR has a high context dependency (e.g., reference to the real environment), it is important to emphasize that existing literature do not reveal generalizable results regarding how to design AR instructions. Within this paper, we argue that it is time to open up new use cases and test appropriation mechanisms in practice with the help of long-term studies to build a base for the comparison of AR-based interactions. Such a repository built up with long-term studies has the potential to define valid insights for future developments in the AR environment.

    @inproceedings{hoffmann_reflections_2021,
title = {Reflections on a {Comparative} {AR} {Study}},
isbn = {978-1-66541-298-8},
url = {https://www.computer.org/csdl/proceedings-article/ismar-adjunct/2021/129800a106/1yeQDjpkbXW},
doi = {10.1109/ISMAR-Adjunct54149.2021.00031},
abstract = {A variety of studies exist that design innovative interactions based on augmented reality (AR). Comparing them often involves examining their laboratory studies. However, since AR has a high context dependency (e.g., reference to the real environment), it is important to emphasize that existing literature do not reveal generalizable results regarding how to design AR instructions. Within this paper, we argue that it is time to open up new use cases and test appropriation mechanisms in practice with the help of long-term studies to build a base for the comparison of AR-based interactions. Such a repository built up with long-term studies has the potential to define valid insights for future developments in the AR environment.},
language = {English},
urldate = {2021-11-10},
publisher = {IEEE Computer Society},
author = {Hoffmann, Sven and Jasche, Florian and Ludwig, Thomas},
month = oct,
year = {2021},
pages = {106--108},
}

  • Liu, S., Harun, S. E., Jasche, F. & Ludwig, T. (2021)Supporting the Onboarding of 3D Printers through Conversational Agents

    Mensch und Computer 2021. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 494–498 doi:10.1145/3473856.3474010
    [BibTeX] [Abstract] [Download PDF]

    In view of its capacity to create physical objects for a wide range of different potential applications, 3D printing has become increasingly popular over the years. However, given its scope of application, 3D printing can be challenging. Novice users often need assistance from experts, who are not always available. Recent interest in the development of conversational agents opens up the possibility of assisting novice users in their interactions with 3D printers, thus improving their experience. In this paper, we illustrate a potential concept of a conversational agent and present a prototype of a Telegram chatbot to improve the user experience of 3D printing.

    @inproceedings{liu_supporting_2021,
address = {New York, NY, USA},
series = {{MuC} '21},
title = {Supporting the {Onboarding} of {3D} {Printers} through {Conversational} {Agents}},
isbn = {978-1-4503-8645-6},
url = {https://doi.org/10.1145/3473856.3474010},
doi = {10.1145/3473856.3474010},
abstract = {In view of its capacity to create physical objects for a wide range of different potential applications, 3D printing has become increasingly popular over the years. However, given its scope of application, 3D printing can be challenging. Novice users often need assistance from experts, who are not always available. Recent interest in the development of conversational agents opens up the possibility of assisting novice users in their interactions with 3D printers, thus improving their experience. In this paper, we illustrate a potential concept of a conversational agent and present a prototype of a Telegram chatbot to improve the user experience of 3D printing.},
urldate = {2021-09-14},
booktitle = {Mensch und {Computer} 2021},
publisher = {Association for Computing Machinery},
author = {Liu, Shi and Harun, Shahrier Erfan and Jasche, Florian and Ludwig, Thomas},
month = sep,
year = {2021},
keywords = {3D Printing, Conversational Agents, Human-Machine Interface, Internet-of-Things},
pages = {494--498},
}

  • Nießner, J. & Ludwig, T. (2021)Design of a Knowledge-Based Recommender System for Recipes From an End-User Perspective

    Mensch und Computer 2021. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 512–519 doi:10.1145/3473856.3473888
    [BibTeX] [Abstract] [Download PDF]

    Nowadays, recommender systems are a fundamental part of several online services. However, most of these systems rely on collective user data and ratings or a preselection of parameters to derive appropriate recommendations. Within this paper, we examine recommendations without previous user data. We therefore designed and evaluated a knowledge-based recommender system by turning to recipe recommendations that offer alternatives for favorite recipes. We introduce and compare three versions of a given algorithm. Our evaluation shows that the knowledge-based approach may serve as a good start for deriving appropriate recommendations without prior user data. Moreover, we show that end-users’ assumptions about decisive criteria of a recommender system do not necessarily match the later actual decisive criteria.

    @inproceedings{niesner_design_2021,
address = {New York, NY, USA},
series = {{MuC} '21},
title = {Design of a {Knowledge}-{Based} {Recommender} {System} for {Recipes} {From} an {End}-{User} {Perspective}},
isbn = {978-1-4503-8645-6},
url = {https://doi.org/10.1145/3473856.3473888},
doi = {10.1145/3473856.3473888},
abstract = {Nowadays, recommender systems are a fundamental part of several online services. However, most of these systems rely on collective user data and ratings or a preselection of parameters to derive appropriate recommendations. Within this paper, we examine recommendations without previous user data. We therefore designed and evaluated a knowledge-based recommender system by turning to recipe recommendations that offer alternatives for favorite recipes. We introduce and compare three versions of a given algorithm. Our evaluation shows that the knowledge-based approach may serve as a good start for deriving appropriate recommendations without prior user data. Moreover, we show that end-users’ assumptions about decisive criteria of a recommender system do not necessarily match the later actual decisive criteria.},
urldate = {2021-09-14},
booktitle = {Mensch und {Computer} 2021},
publisher = {Association for Computing Machinery},
author = {Nießner, Julia and Ludwig, Thomas},
month = sep,
year = {2021},
keywords = {Knowledge-based Filtering, Recipes, Recommender System, Similarity Metrics, User Study},
pages = {512--519},
}

  • Jasche, F., Kirchhübel, J., Ludwig, T. & Tolmie, P. (2021)BeamLite: Diminishing Ecological Fractures of Remote Collaboration through Mixed Reality Environments

    C&T ’21: Proceedings of the 10th International Conference on Communities & Technologies – Wicked Problems in the Age of Tech. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 200–211 doi:10.1145/3461564.3461566
    [BibTeX] [Abstract] [Download PDF]

    Developing systems to support remote collaboration usually involves creating new environments in which non-co-located participants produce actions that are, at least in part, accessible to one another. However, this typically fractures the relationship between those actions and the sense of a shared environment, engendering difficulties that can render even the simplest of activities problematic. This becomes more pronounced as the activities become more complex and involve physical artifacts. Although mixed reality seems to offer promising ways of overcoming these troubles, there is still a risk of replicating the fractured ecology problem. We report on an empirical study and the development of a mixed reality prototype called BeamLite that seeks to bypass such issues by providing participants with the illusion of them sharing a single familiar place. Although our evaluation revealed possibilities for evading some troubles associated with artifact-focused remote collaboration, it exposed the need for virtual toolboxes that dynamically support specific work practices and the importance of virtual artifacts embedded within the physical environment to further diminish the sense of ecological fracture.

    @inproceedings{jasche_beamlite_2021,
address = {New York, NY, USA},
series = {C\&{T} '21},
title = {{BeamLite}: {Diminishing} {Ecological} {Fractures} of {Remote} {Collaboration} through {Mixed} {Reality} {Environments}},
isbn = {978-1-4503-9056-9},
shorttitle = {{BeamLite}},
url = {https://doi.org/10.1145/3461564.3461566},
doi = {10.1145/3461564.3461566},
abstract = {Developing systems to support remote collaboration usually involves creating new environments in which non-co-located participants produce actions that are, at least in part, accessible to one another. However, this typically fractures the relationship between those actions and the sense of a shared environment, engendering difficulties that can render even the simplest of activities problematic. This becomes more pronounced as the activities become more complex and involve physical artifacts. Although mixed reality seems to offer promising ways of overcoming these troubles, there is still a risk of replicating the fractured ecology problem. We report on an empirical study and the development of a mixed reality prototype called BeamLite that seeks to bypass such issues by providing participants with the illusion of them sharing a single familiar place. Although our evaluation revealed possibilities for evading some troubles associated with artifact-focused remote collaboration, it exposed the need for virtual toolboxes that dynamically support specific work practices and the importance of virtual artifacts embedded within the physical environment to further diminish the sense of ecological fracture.},
urldate = {2021-09-23},
booktitle = {C\&{T} '21: {Proceedings} of the 10th {International} {Conference} on {Communities} \& {Technologies} - {Wicked} {Problems} in the {Age} of {Tech}},
publisher = {Association for Computing Machinery},
author = {Jasche, Florian and Kirchhübel, Jasmin and Ludwig, Thomas and Tolmie, Peter},
month = jun,
year = {2021},
keywords = {Augmented Reality, Mixed Reality, Remote Collaboration, Unfractured Ecologies, Virtual Reality},
pages = {200--211},
}

  • Weber, P., Krings, K., Nießner, J., Brodesser, S. & Ludwig, T. (2021)FoodChattAR: Exploring the Design Space of Edible Virtual Agents for Human-Food Interaction

    Designing Interactive Systems Conference 2021. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 638–650 doi:10.1145/3461778.3461998
    [BibTeX] [Abstract] [Download PDF]

    There has been recent criticism from researchers towards simple replication of traditional role models in the design of virtual agents and robots, and a call for new forms of interaction and communication with technology. By exploring the field of Human-Food interaction (HFI) – a sub-area of Human-Computer Interaction (HCI) which aims to investigate the diversity of ways people interact with food – we therefore specifically examine the design space of edible anthropomorphic virtual agents (EAVAs). To understand human-to-food interactive communication, we conducted an interview study with 19 participants, followed by a co-design workshop on the design of conversational agents for personified food. Based on the results, we implemented a prototype called FoodChattAR that employs augmented reality and chatbots to interact and communicate with food. Our evaluation with 21 participants shows that FoodChattAR turns eating into fun, while at the same time the food conveys relevant societal facts about itself. We contribute to the field of HCI by introducing EAVAs as a novel human-to-food interaction.

    @inproceedings{weber_foodchattar_2021,
address = {New York, NY, USA},
series = {{DIS} '21},
title = {{FoodChattAR}: {Exploring} the {Design} {Space} of {Edible} {Virtual} {Agents} for {Human}-{Food} {Interaction}},
isbn = {978-1-4503-8476-6},
shorttitle = {{FoodChattAR}},
url = {https://doi.org/10.1145/3461778.3461998},
doi = {10.1145/3461778.3461998},
abstract = {There has been recent criticism from researchers towards simple replication of traditional role models in the design of virtual agents and robots, and a call for new forms of interaction and communication with technology. By exploring the field of Human-Food interaction (HFI) – a sub-area of Human-Computer Interaction (HCI) which aims to investigate the diversity of ways people interact with food – we therefore specifically examine the design space of edible anthropomorphic virtual agents (EAVAs). To understand human-to-food interactive communication, we conducted an interview study with 19 participants, followed by a co-design workshop on the design of conversational agents for personified food. Based on the results, we implemented a prototype called FoodChattAR that employs augmented reality and chatbots to interact and communicate with food. Our evaluation with 21 participants shows that FoodChattAR turns eating into fun, while at the same time the food conveys relevant societal facts about itself. We contribute to the field of HCI by introducing EAVAs as a novel human-to-food interaction.},
urldate = {2021-07-05},
booktitle = {Designing {Interactive} {Systems} {Conference} 2021},
publisher = {Association for Computing Machinery},
author = {Weber, Philip and Krings, Kevin and Nießner, Julia and Brodesser, Sabrina and Ludwig, Thomas},
month = jun,
year = {2021},
keywords = {Human-Food Interaction, rendezfood, Conversational Agents, Anthropomorphism, Augmented Food, Edible Anthropomorphic Virtual Agents, Virtual Agents},
pages = {638--650},
}

  • Jasche, F., Hoffmann, S., Ludwig, T. & Wulf, V. (2021)Comparison of Different Types of Augmented Reality Visualizations for Instructions.

    CHI ’21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems. Yokohama, Japan, Publisher: ACM, New York, NY, USA, Pages: 1–13 doi:10.1145/3411764.3445724
    [BibTeX] [Download PDF] 

    @inproceedings{jasche_comparison_2021,
address = {Yokohama, Japan},
title = {Comparison of {Different} {Types} of {Augmented} {Reality} {Visualizations} for {Instructions}.},
url = {https://dl.acm.org/doi/pdf/10.1145/3411764.3445724},
doi = {10.1145/3411764.3445724},
booktitle = {{CHI} '21: {Proceedings} of the 2021 {CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}},
publisher = {ACM, New York, NY, USA},
author = {Jasche, Florian and Hoffmann, Sven and Ludwig, Thomas and Wulf, Volker},
month = may,
year = {2021},
keywords = {a-paper},
pages = {1--13},
}

  • Weber, P., Ludwig, T., Brodessen, S. & Grönewald, L. (2021)“It’s a kind of art!”: Understanding Food Influencers as Influential Content Creators

    CHI ’21: The ACM CHI Conference on Human Factors in Computing Systems. Yokohama, Japan, Publisher: ACM, New York, NY, USA, Pages: 1–14 doi:10.1145/3411764.3445607
    [BibTeX] [Download PDF] 

    @inproceedings{weber_its_2021,
address = {Yokohama, Japan},
title = {"{It}'s a kind of art!": {Understanding} {Food} {Influencers} as {Influential} {Content} {Creators}},
url = {https://dl.acm.org/doi/pdf/10.1145/3411764.3445607},
doi = {10.1145/3411764.3445607},
booktitle = {{CHI} '21: {The} {ACM} {CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}},
publisher = {ACM, New York, NY, USA},
author = {Weber, Philip and Ludwig, Thomas and Brodessen, Sabrina and Grönewald, Laura},
month = may,
year = {2021},
keywords = {a-paper, rendezfood},
pages = {1--14},
}

  • Ludwig, T., Stickel, O., Tolmie, P. & Sellmer, M. (2021)shARe-IT: Ad hoc Remote Troubleshooting through Augmented Reality

    IN Computer Supported Cooperative Work (CSCW) doi:10.1007/s10606-021-09393-5
    [BibTeX] [Abstract] [Download PDF]

    10 years ago, Castellani et al. (Journal of Computer Supported Cooperative Work, vol. 18, no. 2–3, 2009, pp. 199–227, 2009) showed that using just an audio channel for remote troubleshooting can lead to a range of problems and already envisioned a future in which augmented reality (AR) could solve many of these issues. In the meantime, AR technologies have found their way into our everyday lives and using such technologies to support remote collaboration has been widely studied within the fields of Human-Computer Interaction and Computer-Supported Cooperative Work. In this paper, we contribute to this body of research by reporting on an extensive empirical study within a Fab Lab of troubleshooting and expertise sharing and the potential relevance of articulation work to their realization. Based on the findings of this study, we derived design challenges that led to an AR-based concept, implemented as a HoloLens application, called shARe-it. This application is designed to support remote troubleshooting and expertise sharing through different communication channels and AR-based interaction modalities. Early testing of the application revealed that novel interaction modalities such as AR-based markers and drawings play only a minor role in remote collaboration due to various limiting factors. Instead, the transmission of a shared view and especially arriving at a shared understanding of the situation as a prerequisite for articulation work continue to be the decisive factors in remote troubleshooting.

    @article{ludwig_share-it_2021,
title = {{shARe}-{IT}: {Ad} hoc {Remote} {Troubleshooting} through {Augmented} {Reality}},
issn = {1573-7551},
shorttitle = {{shARe}-{IT}},
url = {https://doi.org/10.1007/s10606-021-09393-5},
doi = {10.1007/s10606-021-09393-5},
abstract = {10 years ago, Castellani et al. (Journal of Computer Supported Cooperative Work, vol. 18, no. 2–3, 2009, pp. 199–227, 2009) showed that using just an audio channel for remote troubleshooting can lead to a range of problems and already envisioned a future in which augmented reality (AR) could solve many of these issues. In the meantime, AR technologies have found their way into our everyday lives and using such technologies to support remote collaboration has been widely studied within the fields of Human-Computer Interaction and Computer-Supported Cooperative Work. In this paper, we contribute to this body of research by reporting on an extensive empirical study within a Fab Lab of troubleshooting and expertise sharing and the potential relevance of articulation work to their realization. Based on the findings of this study, we derived design challenges that led to an AR-based concept, implemented as a HoloLens application, called shARe-it. This application is designed to support remote troubleshooting and expertise sharing through different communication channels and AR-based interaction modalities. Early testing of the application revealed that novel interaction modalities such as AR-based markers and drawings play only a minor role in remote collaboration due to various limiting factors. Instead, the transmission of a shared view and especially arriving at a shared understanding of the situation as a prerequisite for articulation work continue to be the decisive factors in remote troubleshooting.},
language = {en},
urldate = {2021-04-15},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Ludwig, Thomas and Stickel, Oliver and Tolmie, Peter and Sellmer, Malte},
month = feb,
year = {2021},
}

  • Reuter, C., Ludwig, T. & Pipek, V. (2021)Resilienz durch Kooperationstechnologien

    IN Reuter, C. (Ed.), Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement Wiesbaden doi:10.1007/978-3-658-32795-8_22
    [BibTeX] [Abstract] [Download PDF]

    Kooperationstechnologien spielen in sicherheitskritischen Systemen eine große Rolle, da in vielen Anwendungsfeldern nicht nur die Interaktion von Mensch und Computer, sondern auch die durch IT unterstützte Kooperation zwischen Menschen notwendig ist, um Aufgaben bewältigen zu können.

    @incollection{reuter_resilienz_2021,
address = {Wiesbaden},
title = {Resilienz durch {Kooperationstechnologien}},
isbn = {978-3-658-32795-8},
url = {https://doi.org/10.1007/978-3-658-32795-8_22},
abstract = {Kooperationstechnologien spielen in sicherheitskritischen Systemen eine große Rolle, da in vielen Anwendungsfeldern nicht nur die Interaktion von Mensch und Computer, sondern auch die durch IT unterstützte Kooperation zwischen Menschen notwendig ist, um Aufgaben bewältigen zu können.},
booktitle = {Sicherheitskritische {Mensch}-{Computer}-{Interaktion}: {Interaktive} {Technologien} und {Soziale} {Medien} im {Krisen}- und {Sicherheitsmanagement}},
publisher = {Springer Fachmedien Wiesbaden},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar},
editor = {Reuter, Christian},
year = {2021},
doi = {10.1007/978-3-658-32795-8_22},
pages = {471--493},
}

  • Ludwig, T., Stein, M., Castelli, N. & Hoffmann, S. (2021)Sicherheitskritische Mensch-Maschine-Interaktion bei Industrie 4.0

    IN Reuter, C. (Ed.), Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement Wiesbaden doi:10.1007/978-3-658-32795-8_12
    [BibTeX] [Abstract] [Download PDF]

    Komplexe cyberphysische Produktionssysteme bieten die Möglichkeiten der hochproduktiven Herstellung von Fertigungserzeugnissen. Vor dem Hintergrund der steigenden Variantenvielfalt, kleineren Losgrößen und erhöhten Produktkomplexitäten, wird die Fertigungssteuerung und -überwachung solcher (teil-)automatisierten komplexen Produktionen zunehmend unübersichtlich und kann bei Störung oder Ausfällen großen Schaden verursachen.

    @incollection{ludwig_sicherheitskritische_2021,
address = {Wiesbaden},
title = {Sicherheitskritische {Mensch}-{Maschine}-{Interaktion} bei {Industrie} 4.0},
isbn = {978-3-658-32795-8},
url = {https://doi.org/10.1007/978-3-658-32795-8_12},
abstract = {Komplexe cyberphysische Produktionssysteme bieten die Möglichkeiten der hochproduktiven Herstellung von Fertigungserzeugnissen. Vor dem Hintergrund der steigenden Variantenvielfalt, kleineren Losgrößen und erhöhten Produktkomplexitäten, wird die Fertigungssteuerung und -überwachung solcher (teil-)automatisierten komplexen Produktionen zunehmend unübersichtlich und kann bei Störung oder Ausfällen großen Schaden verursachen.},
booktitle = {Sicherheitskritische {Mensch}-{Computer}-{Interaktion}: {Interaktive} {Technologien} und {Soziale} {Medien} im {Krisen}- und {Sicherheitsmanagement}},
publisher = {Springer Fachmedien Wiesbaden},
author = {Ludwig, Thomas and Stein, Martin and Castelli, Nico and Hoffmann, Sven},
editor = {Reuter, Christian},
year = {2021},
doi = {10.1007/978-3-658-32795-8_12},
pages = {253--276},
}

2020

  • Weber, P., Engelbutzeder, P. & Ludwig, T. (2020)“Always on the Table”: Revealing Smartphone Usages in everyday Eating Out Situations

    Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–13 doi:10.1145/3419249.3420150
    [BibTeX] [Abstract] [Download PDF]

    Research on food practices and technology use is becoming more common, albeit with a constant technological determinism with respect to the support of individual practices. Nevertheless, there are only a few empirical studies that outline the use of current technologies within eating contexts. We therefore conducted an empirical study on the practice of eating out and the use of mobile technologies before, during, and after eating. Our investigation consists of a qualitative interview study (n=29) complemented by a large observational study (n=458) within several restaurant settings. Our results indicate a strong reluctance to use technology while eating and highlights several design spaces focusing on before and after the actual eating. Within our paper, we uncover a strong relationship between smartphone use and the social settings in which the interaction takes place. We contribute to the emerging research field of Human-Food Interaction by outlining design spaces for supporting practices around food consumption when eating out.

    @inproceedings{weber_always_2020,
address = {New York, NY, USA},
series = {{NordiCHI} '20},
title = {"{Always} on the {Table}": {Revealing} {Smartphone} {Usages} in everyday {Eating} {Out} {Situations}},
isbn = {978-1-4503-7579-5},
shorttitle = {\&\#x201c;{Always} on the {Table}\&\#x201d;},
url = {https://doi.org/10.1145/3419249.3420150},
doi = {10.1145/3419249.3420150},
abstract = {Research on food practices and technology use is becoming more common, albeit with a constant technological determinism with respect to the support of individual practices. Nevertheless, there are only a few empirical studies that outline the use of current technologies within eating contexts. We therefore conducted an empirical study on the practice of eating out and the use of mobile technologies before, during, and after eating. Our investigation consists of a qualitative interview study (n=29) complemented by a large observational study (n=458) within several restaurant settings. Our results indicate a strong reluctance to use technology while eating and highlights several design spaces focusing on before and after the actual eating. Within our paper, we uncover a strong relationship between smartphone use and the social settings in which the interaction takes place. We contribute to the emerging research field of Human-Food Interaction by outlining design spaces for supporting practices around food consumption when eating out.},
urldate = {2021-04-16},
booktitle = {Proceedings of the 11th {Nordic} {Conference} on {Human}-{Computer} {Interaction}: {Shaping} {Experiences}, {Shaping} {Society}},
publisher = {Association for Computing Machinery},
author = {Weber, Philip and Engelbutzeder, Philip and Ludwig, Thomas},
month = oct,
year = {2020},
keywords = {Human-Food Interaction, Empirical Study, Eating Out, rendezfood, Smartphone Usage},
pages = {1--13},
}

  • Ludwig, T., Hoffmann, S., Jasche, F. & Ruhrmann, M. (2020)VacuumCleanAR: augmented reality-based self-explanatory physical artifacts

    Proceedings of the Conference on Mensch und Computer. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 291–302 doi:10.1145/3404983.3405526
    [BibTeX] [Abstract] [Download PDF]

    Consumer purchase decisions are not only determined by the quality or price of a product. Customers also want an innovative product that they can identify with in something more than just a functional way. Much of this appeal is often bound up with the innovative character of a product. However, the global market and the huge variety of products available make it challenging for companies to help customers understand the particular innovations in their products, especially in terms of technical “hidden” innovations. Augmented reality (AR) offers interactive experiences in real-world environments through digitalized information. In this paper, we present a design case study about an AR-based approach to reveal the hidden innovations to potential users in an engaging and “emotional” way by using the example of a vacuum cleaner. Based on an empirical study, we designed and implemented the fully functional HoloLens application VacuumCleanAR, which allows users to discover the hidden innovations of a vacuum cleaner in a less functional and more consumer-centric way. This reveals the scope for augmenting other physical artifacts in a similar fashion.

    @inproceedings{ludwig_vacuumcleanar_2020,
address = {New York, NY, USA},
series = {{MuC} '20},
title = {{VacuumCleanAR}: augmented reality-based self-explanatory physical artifacts},
isbn = {978-1-4503-7540-5},
shorttitle = {{VacuumCleanAR}},
url = {https://doi.org/10.1145/3404983.3405526},
doi = {10.1145/3404983.3405526},
abstract = {Consumer purchase decisions are not only determined by the quality or price of a product. Customers also want an innovative product that they can identify with in something more than just a functional way. Much of this appeal is often bound up with the innovative character of a product. However, the global market and the huge variety of products available make it challenging for companies to help customers understand the particular innovations in their products, especially in terms of technical "hidden" innovations. Augmented reality (AR) offers interactive experiences in real-world environments through digitalized information. In this paper, we present a design case study about an AR-based approach to reveal the hidden innovations to potential users in an engaging and "emotional" way by using the example of a vacuum cleaner. Based on an empirical study, we designed and implemented the fully functional HoloLens application VacuumCleanAR, which allows users to discover the hidden innovations of a vacuum cleaner in a less functional and more consumer-centric way. This reveals the scope for augmenting other physical artifacts in a similar fashion.},
urldate = {2021-04-15},
booktitle = {Proceedings of the {Conference} on {Mensch} und {Computer}},
publisher = {Association for Computing Machinery},
author = {Ludwig, Thomas and Hoffmann, Sven and Jasche, Florian and Ruhrmann, Marius},
month = sep,
year = {2020},
keywords = {augmented reality, design case study, hololens, marketing},
pages = {291--302},
}

  • Weber, P. & Ludwig, T. (2020)(Non-)Interacting with conversational agents: perceptions and motivations of using chatbots and voice assistants

    MuC ’20: Proceedings of the Conference on Mensch und Computer. Magdeburg doi:10.1145/3404983.3405513
    [BibTeX] [Download PDF] 

    @inproceedings{weber_non-interacting_2020,
address = {Magdeburg},
title = {({Non}-){Interacting} with conversational agents: perceptions and motivations of using chatbots and voice assistants},
url = {https://dl.acm.org/doi/10.1145/3404983.3405513},
doi = {10.1145/3404983.3405513},
booktitle = {{MuC} '20: {Proceedings} of the {Conference} on {Mensch} und {Computer}},
author = {Weber, Philip and Ludwig, Thomas},
month = sep,
year = {2020},
keywords = {rendezfood},
}

  • Jasche, F. & Ludwig, T. (2020)PrintARface: Supporting the Exploration of Cyber-Physical Systems through Augmented Reality

    Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society. New York, NY, USA, Publisher: Association for Computing Machinery doi:10.1145/3419249.3420162
    [BibTeX] [Abstract] [Download PDF]

    The increasing functionalities and close integration of hardware and software of modern cyber-physical systems present users with distinct challenges in applying and, especially, appropriating those systems within their practices. Existing approaches to design for appropriation and the development of sociable technologies that might support users seeking to understand how to make such technologies work in a specific practice, often lack appropriate user interfaces to explain the internal and environment-related behavior of a technology. By taking the example of 3D printing, we examine how augmented reality can be used as a novel human–machine interface to ease the way for hardware-related appropriation support. Within this paper we designed, implemented and evaluated a prototype called PrintARface, that extends a physical 3D printer by incorporating virtual components. Reflections upon the evaluation of our prototype are used to provide insights that foster the development of hardware-related appropriation support by encompassing augmented reality-based human–machine interfaces.

    @inproceedings{jasche_printarface_2020,
address = {New York, NY, USA},
series = {{NordiCHI} '20},
title = {{PrintARface}: {Supporting} the {Exploration} of {Cyber}-{Physical} {Systems} through {Augmented} {Reality}},
isbn = {978-1-4503-7579-5},
url = {https://doi.org/10.1145/3419249.3420162},
doi = {10.1145/3419249.3420162},
abstract = {The increasing functionalities and close integration of hardware and software of modern cyber-physical systems present users with distinct challenges in applying and, especially, appropriating those systems within their practices. Existing approaches to design for appropriation and the development of sociable technologies that might support users seeking to understand how to make such technologies work in a specific practice, often lack appropriate user interfaces to explain the internal and environment-related behavior of a technology. By taking the example of 3D printing, we examine how augmented reality can be used as a novel human–machine interface to ease the way for hardware-related appropriation support. Within this paper we designed, implemented and evaluated a prototype called PrintARface, that extends a physical 3D printer by incorporating virtual components. Reflections upon the evaluation of our prototype are used to provide insights that foster the development of hardware-related appropriation support by encompassing augmented reality-based human–machine interfaces.},
booktitle = {Proceedings of the 11th {Nordic} {Conference} on {Human}-{Computer} {Interaction}: {Shaping} {Experiences}, {Shaping} {Society}},
publisher = {Association for Computing Machinery},
author = {Jasche, Florian and Ludwig, Thomas},
year = {2020},
keywords = {fablab, appropriation, augmented reality, sociable technologies, 3D printing, Human–machine interface},
}

2019

  • Clarke, M. F., Gonzales, J., Harper, R., Randall, D., Ludwig, T. & Ikeya, N. (2019)Better Supporting Workers in ML Workplaces

    Conference Companion Publication of the 2019 on Computer Supported Cooperative Work and Social Computing. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 443–448 doi:10.1145/3311957.3359429
    [BibTeX] [Abstract] [Download PDF]

    This workshop is aimed at bringing together a multidisciplinary group to discuss Machine Learning and its application in the workplace as a practical, everyday work matter. It’s our hope this is a step toward helping us design better technology and user experiences to support the accomplishment of that work, while paying attention to workplace context. Despite advancement and investment in Machine Learning (ML) business applications, understanding workers in these work contexts have received little attention. As this category experiences dramatic growth, it’s important to better understand the role that workers play, both individually and collaboratively, in a workplace where the output of prediction and machine learning is becoming pervasive. There is a closing window of opportunity to investigate this topic as it proceeds toward ubiquity. CSCW and HCI offer concepts, tools and methodologies to better understand and build for this future.

    @inproceedings{clarke_better_2019,
address = {New York, NY, USA},
series = {{CSCW} '19},
title = {Better {Supporting} {Workers} in {ML} {Workplaces}},
isbn = {978-1-4503-6692-2},
url = {https://doi.org/10.1145/3311957.3359429},
doi = {10.1145/3311957.3359429},
abstract = {This workshop is aimed at bringing together a multidisciplinary group to discuss Machine Learning and its application in the workplace as a practical, everyday work matter. It's our hope this is a step toward helping us design better technology and user experiences to support the accomplishment of that work, while paying attention to workplace context. Despite advancement and investment in Machine Learning (ML) business applications, understanding workers in these work contexts have received little attention. As this category experiences dramatic growth, it's important to better understand the role that workers play, both individually and collaboratively, in a workplace where the output of prediction and machine learning is becoming pervasive. There is a closing window of opportunity to investigate this topic as it proceeds toward ubiquity. CSCW and HCI offer concepts, tools and methodologies to better understand and build for this future.},
urldate = {2021-04-16},
booktitle = {Conference {Companion} {Publication} of the 2019 on {Computer} {Supported} {Cooperative} {Work} and {Social} {Computing}},
publisher = {Association for Computing Machinery},
author = {Clarke, Michael F. and Gonzales, Joseph and Harper, Richard and Randall, David and Ludwig, Thomas and Ikeya, Nozomi},
month = nov,
year = {2019},
keywords = {cscw, machine learning, hci},
pages = {443--448},
}

  • Hansson, K., Ludwig, T. & Aitamurto, T. (2019)Capitalizing Relationships: Modes of Participation in Crowdsourcing

    IN Computer Supported Cooperative Work (CSCW), Vol. 28, Pages: 977–1000 doi:10.1007/s10606-018-9341-1
    [BibTeX] [Abstract] [Download PDF]

    While crowds online are increasingly used for data gathering and problem solving, the relationships and structures within these processes remain largely unexamined. For understanding the usage of crowdsourcing and to design appropriate technologies and processes, it is important to understand how different tools support relationships in these contexts. Based on an extensive literature review of existing crowdsourcing tools and practices, we contribute with the development of a typology of alienation in crowdsourcing by using Marx’s theory of alienation. The theory serves as a lens to compare and contrast a number of currently available tools for crowdsourcing, focusing on how relationships between participants are supported and capitalized within the tool. We show how different types of crowdsourcing practices can be described in terms of alienation where the producer, the producers, the consumers, and products are connected in different modes of participation. This systematical application of Marx theory of alienation provides a way to compare the technical support for social relationships in a number of platforms used for crowdsourcing.

    @article{hansson_capitalizing_2019,
title = {Capitalizing {Relationships}: {Modes} of {Participation} in {Crowdsourcing}},
volume = {28},
issn = {1573-7551},
shorttitle = {Capitalizing {Relationships}},
url = {https://doi.org/10.1007/s10606-018-9341-1},
doi = {10.1007/s10606-018-9341-1},
abstract = {While crowds online are increasingly used for data gathering and problem solving, the relationships and structures within these processes remain largely unexamined. For understanding the usage of crowdsourcing and to design appropriate technologies and processes, it is important to understand how different tools support relationships in these contexts. Based on an extensive literature review of existing crowdsourcing tools and practices, we contribute with the development of a typology of alienation in crowdsourcing by using Marx’s theory of alienation. The theory serves as a lens to compare and contrast a number of currently available tools for crowdsourcing, focusing on how relationships between participants are supported and capitalized within the tool. We show how different types of crowdsourcing practices can be described in terms of alienation where the producer, the producers, the consumers, and products are connected in different modes of participation. This systematical application of Marx theory of alienation provides a way to compare the technical support for social relationships in a number of platforms used for crowdsourcing.},
language = {en},
number = {5},
urldate = {2021-04-16},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Hansson, Karin and Ludwig, Thomas and Aitamurto, Tanja},
month = sep,
year = {2019},
pages = {977--1000},
}

  • Jasche, F. & Ludwig, T. (2019)Appropriating 3D Printers in Augmented Reality

    Proceedings of Mensch und Computer 2019. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 901–903 doi:10.1145/3340764.3345377
    [BibTeX] [Abstract] [Download PDF]

    Digital fabrication technologies, such as 3D printers, are receiving more and more attention, not only from professionals but also from hobbyists. However, even though people have easier access to these devices, 3D printers remain a black box for many users. To support the appropriation of 3D printers, this demonstration presents a system which extends a physical printer to include virtual components using augmented reality (AR). With these components, we try to explain how the printer works and allow the user to operate the printer through an AR application. We extend existing software with a custom solution to create a unique user interface and user experience. Our user interface provides a new way of inspecting models in AR before they are printed.

    @inproceedings{jasche_appropriating_2019,
address = {New York, NY, USA},
series = {{MuC}'19},
title = {Appropriating {3D} {Printers} in {Augmented} {Reality}},
isbn = {978-1-4503-7198-8},
url = {https://doi.org/10.1145/3340764.3345377},
doi = {10.1145/3340764.3345377},
abstract = {Digital fabrication technologies, such as 3D printers, are receiving more and more attention, not only from professionals but also from hobbyists. However, even though people have easier access to these devices, 3D printers remain a black box for many users. To support the appropriation of 3D printers, this demonstration presents a system which extends a physical printer to include virtual components using augmented reality (AR). With these components, we try to explain how the printer works and allow the user to operate the printer through an AR application. We extend existing software with a custom solution to create a unique user interface and user experience. Our user interface provides a new way of inspecting models in AR before they are printed.},
urldate = {2021-04-16},
booktitle = {Proceedings of {Mensch} und {Computer} 2019},
publisher = {Association for Computing Machinery},
author = {Jasche, Florian and Ludwig, Thomas},
month = sep,
year = {2019},
keywords = {Human-Computer-Interaction, Appropriation, Augmented Reality, 3D Printer, Sociable Technologies},
pages = {901--903},
}

  • Jasche, F. & Ludwig, T. (2019)Appropriating 3D Printers in Augmented Reality

    Proceedings of Mensch und Computer 2019. New York, NY, USA, Publisher: ACM, Pages: 901–903 doi:10.1145/3340764.3345377
    [BibTeX] [Abstract] [Download PDF]

    Digital fabrication technologies, such as 3D printers, are receiving more and more attention, not only from professionals but also from hobbyists. However, even though people have easier access to these devices, 3D printers remain a black box for many users. To support the appropriation of 3D printers, this demonstration presents a system which extends a physical printer to include virtual components using augmented reality (AR). With these components, we try to explain how the printer works and allow the user to operate the printer through an AR application. We extend existing software with a custom solution to create a unique user interface and user experience. Our user interface provides a new way of inspecting models in AR before they are printed.

    @inproceedings{jasche_appropriating_2019-1,
address = {New York, NY, USA},
title = {Appropriating {3D} {Printers} in {Augmented} {Reality}},
isbn = {978-1-4503-7198-8},
url = {http://dl.acm.org/citation.cfm?doid=3340764.3345377 https://dl.acm.org/doi/10.1145/3340764.3345377},
doi = {10.1145/3340764.3345377},
abstract = {Digital fabrication technologies, such as 3D printers, are receiving more and more attention, not only from professionals but also from hobbyists. However, even though people have easier access to these devices, 3D printers remain a black box for many users. To support the appropriation of 3D printers, this demonstration presents a system which extends a physical printer to include virtual components using augmented reality (AR). With these components, we try to explain how the printer works and allow the user to operate the printer through an AR application. We extend existing software with a custom solution to create a unique user interface and user experience. Our user interface provides a new way of inspecting models in AR before they are printed.},
booktitle = {Proceedings of {Mensch} und {Computer} 2019},
publisher = {ACM},
author = {Jasche, Florian and Ludwig, Thomas},
month = sep,
year = {2019},
keywords = {fablab, Human-Computer-Interaction, Appropriation, Augmented Reality, 3D Printer, Sociable Technologies},
pages = {901--903},
}

  • Ludwig, T., Döll, M. & Kotthaus, C. (2019)“The Printer is Telling Me about Itself”

    Proceedings of the 2019 on Designing Interactive Systems Conference. New York, NY, USA, Publisher: ACM, Pages: 331–344 doi:10.1145/3322276.3322342
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_printer_2019-1,
address = {New York, NY, USA},
title = {"{The} {Printer} is {Telling} {Me} about {Itself}"},
isbn = {978-1-4503-5850-7},
url = {http://dl.acm.org/citation.cfm?doid=3322276.3322342 https://dl.acm.org/doi/10.1145/3322276.3322342},
doi = {10.1145/3322276.3322342},
booktitle = {Proceedings of the 2019 on {Designing} {Interactive} {Systems} {Conference}},
publisher = {ACM},
author = {Ludwig, Thomas and Döll, Michael and Kotthaus, Christoph},
month = jun,
year = {2019},
keywords = {fablab},
pages = {331--344},
}

  • Kaufhold, M., Reuter, C. & Ludwig, T. (2019)FLOW EXPERIENCE IN SOFTWARE ENGINEERING: DEVELOPMENT AND EVALUATION OF DESIGN OPTIONS FOR ECLIPSE

    IN Research-in-Progress Papers
    [BibTeX] [Download PDF] 

    @article{kaufhold_flow_2019,
title = {{FLOW} {EXPERIENCE} {IN} {SOFTWARE} {ENGINEERING}: {DEVELOPMENT} {AND} {EVALUATION} {OF} {DESIGN} {OPTIONS} {FOR} {ECLIPSE}},
shorttitle = {{FLOW} {EXPERIENCE} {IN} {SOFTWARE} {ENGINEERING}},
url = {https://aisel.aisnet.org/ecis2019_rip/17},
journal = {Research-in-Progress Papers},
author = {Kaufhold, Marc-Andre and Reuter, Christian and Ludwig, Thomas},
month = may,
year = {2019},
}

  • Jasche, F., Kirchhübel, J. & Ludwig, T. (2019)Mixed Reality for supporting Remote-Meetings

    IN Wirtschaftsinformatik 2019 Proceedings
    [BibTeX] [Download PDF] 

    @article{jasche_mixed_2019,
title = {Mixed {Reality} for supporting {Remote}-{Meetings}},
url = {https://aisel.aisnet.org/wi2019/specialtrack03/papers/2},
journal = {Wirtschaftsinformatik 2019 Proceedings},
author = {Jasche, Florian and Kirchhübel, Jasmin and Ludwig, Thomas},
month = feb,
year = {2019},
}

  • Reuter, C., Mentler, T., Nestler, S., Herczeg, M., Ludwig, T., Pottebaum, J. & Kaufhold, M. (2019)6. Workshop Mensch-Maschine-Interaktion in sicherheitskritischen Systemen – Neue digitale Realitäten

    Hamburg, Germany, Publisher: ACM
    [BibTeX] [Download PDF] 

    @inproceedings{reuter_6_2019,
address = {Hamburg, Germany},
title = {6. {Workshop} {Mensch}-{Maschine}-{Interaktion} in sicherheitskritischen {Systemen} - {Neue} digitale {Realitäten}},
url = {https://tubiblio.ulb.tu-darmstadt.de/116013/},
language = {de},
urldate = {2021-04-16},
publisher = {ACM},
author = {Reuter, Christian and Mentler, Tilo and Nestler, Simon and Herczeg, Michael and Ludwig, Thomas and Pottebaum, Jens and Kaufhold, Marc-André},
year = {2019},
note = {ISSN: 2510-2672},
}

  • Ludwig, T., Tolmie, P. & Pipek, V. (2019)From the Internet of Things to an Internet of Practices

    IN Social Internet of Things
    [BibTeX] 

    @incollection{ludwig_internet_2019,
title = {From the {Internet} of {Things} to an {Internet} of {Practices}},
booktitle = {Social {Internet} of {Things}},
publisher = {Springer},
author = {Ludwig, Thomas and Tolmie, Peter and Pipek, Volkmar},
year = {2019},
pages = {33--47},
}

  • Kaufhold, M., Reuter, C. & Ludwig, T. (2019)Cross-Media Usage of Social Big Data for Emergency Services and Volunteer Communities: Approaches, Development and Challenges of Multi-Platform Social Media Services

    IN arXiv preprint arXiv:1907.07725
    [BibTeX] 

    @article{kaufhold_cross-media_2019,
title = {Cross-{Media} {Usage} of {Social} {Big} {Data} for {Emergency} {Services} and {Volunteer} {Communities}: {Approaches}, {Development} and {Challenges} of {Multi}-{Platform} {Social} {Media} {Services}},
journal = {arXiv preprint arXiv:1907.07725},
author = {Kaufhold, Marc-André and Reuter, Christian and Ludwig, Thomas},
year = {2019},
}

  • Ludwig, T., Döll, M. & Kotthaus, C. (2019)“The Printer is Telling Me About Itself”: Supporting the Appropriation of Hardware by Using Projection Mapping

    Proceedings of the 2019 on Designing Interactive Systems Conference. New York, NY, USA, Publisher: ACM, Pages: 331–344 doi:10.1145/3322276.3322342
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_printer_2019,
address = {New York, NY, USA},
series = {{DIS} '19},
title = {"{The} {Printer} is {Telling} {Me} {About} {Itself}": {Supporting} the {Appropriation} of {Hardware} by {Using} {Projection} {Mapping}},
isbn = {978-1-4503-5850-7},
url = {http://doi.acm.org/10.1145/3322276.3322342},
doi = {10.1145/3322276.3322342},
booktitle = {Proceedings of the 2019 on {Designing} {Interactive} {Systems} {Conference}},
publisher = {ACM},
author = {Ludwig, Thomas and Döll, Michael and Kotthaus, Christoph},
year = {2019},
keywords = {appropriation, augmented reality, cyber-physical system, projection mapping, sociable technology},
pages = {331--344},
}

2018

  • Ludwig, T., Pipek, V. & Tolmie, P. (2018)Designing for Collaborative Infrastructuring: Supporting Resonance Activities

    IN Proc. ACM Hum.-Comput. Interact., Vol. 2, Pages: 113:1–113:29 doi:10.1145/3274382
    [BibTeX] [Download PDF] 

    @article{ludwig_designing_2018,
title = {Designing for {Collaborative} {Infrastructuring}: {Supporting} {Resonance} {Activities}},
volume = {2},
issn = {2573-0142},
url = {http://doi.acm.org/10.1145/3274382},
doi = {10.1145/3274382},
number = {CSCW},
journal = {Proc. ACM Hum.-Comput. Interact.},
author = {Ludwig, Thomas and Pipek, Volkmar and Tolmie, Peter},
month = nov,
year = {2018},
keywords = {cscw, appropriation, infrastructuring, resonance activities, sociable technologies},
pages = {113:1--113:29},
}

  • Reuter, C., Aal, K., Beham, F., Boden, A., Brauner, F., Ludwig, T., Lukosch, S., Fiedrich, F., Fuchs-Kittowski, F., Geisler, S., Gennen, K., Herrmann, D., Kaufhold, M., Klafft, M., Lipprandt, M., Lo Iacono, L., Pipek, V., Pottebaum, J., Mentler, T., Nestler, S., Stieglitz, S., Sturm, C., Rusch, G., Sackmann, S., Volkamer, M. & Wulf, V. (2018)Die Zukunft sicherheitskritischer Mensch-Computer-Interaktion

    IN Reuter, C. (Ed.), Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement Wiesbaden, Germany doi:10.1007/978-3-658-19523-6_30
    [BibTeX] [Abstract] [Download PDF]

    Sicherheitskritische Mensch-Computer-Interaktion ist nicht nur derzeit, sondern auch zukünftig ein äußerst relevantes Thema. Hierbei kann ein Lehr- und Fachbuch, wie dieses, immer nur einen punktuellen Stand abdecken. Dennoch kann der Versuch unternommen werden, aktuelle Trends zu identifizieren und einen Ausblick in die Zukunft zu wagen. Genau das möchte dieses Kapitel erreichen: Es sollen zukünftige Entwicklungen vorausgesagt und versucht werden, diese korrekt einzuordnen. Das ist an dieser Stelle nicht nur durch den Herausgeber, sondern durch Abfrage bei zahlreichen am Lehrbuch beteiligten Autoren geschehen. Neben einem Ausblick auf Grundlagen und Methoden werden dementsprechend auch sicherheitskritische interaktive Systeme und sicherheitskritische kooperative Systeme abgedeckt.

    @incollection{reuter_zukunft_2018,
address = {Wiesbaden, Germany},
title = {Die {Zukunft} sicherheitskritischer {Mensch}-{Computer}-{Interaktion}},
isbn = {978-3-658-19523-6},
url = {https://link.springer.com/chapter/10.1007/978-3-658-19523-6_30},
abstract = {Sicherheitskritische Mensch-Computer-Interaktion ist nicht nur derzeit, sondern auch zukünftig ein äußerst relevantes Thema. Hierbei kann ein Lehr- und Fachbuch, wie dieses, immer nur einen punktuellen Stand abdecken. Dennoch kann der Versuch unternommen werden, aktuelle Trends zu identifizieren und einen Ausblick in die Zukunft zu wagen. Genau das möchte dieses Kapitel erreichen: Es sollen zukünftige Entwicklungen vorausgesagt und versucht werden, diese korrekt einzuordnen. Das ist an dieser Stelle nicht nur durch den Herausgeber, sondern durch Abfrage bei zahlreichen am Lehrbuch beteiligten Autoren geschehen. Neben einem Ausblick auf Grundlagen und Methoden werden dementsprechend auch sicherheitskritische interaktive Systeme und sicherheitskritische kooperative Systeme abgedeckt.},
booktitle = {Sicherheitskritische {Mensch}-{Computer}-{Interaktion}: {Interaktive} {Technologien} und {Soziale} {Medien} im {Krisen}- und {Sicherheitsmanagement}},
publisher = {Springer Vieweg},
author = {Reuter, Christian and Aal, Konstantin and Beham, Frank and Boden, Alexander and Brauner, Florian and Ludwig, Thomas and Lukosch, Stephan and Fiedrich, Frank and Fuchs-Kittowski, Frank and Geisler, Stefan and Gennen, Klaus and Herrmann, Dominik and Kaufhold, Marc-André and Klafft, Michael and Lipprandt, Myriam and Lo Iacono, Luigi and Pipek, Volkmar and Pottebaum, Jens and Mentler, Tilo and Nestler, Simon and Stieglitz, Stefan and Sturm, Christian and Rusch, Gebhard and Sackmann, Stefan and Volkamer, Melanie and Wulf, Volker},
editor = {Reuter, Christian},
year = {2018},
doi = {10.1007/978-3-658-19523-6_30},
keywords = {CSCW, HCI, book\_section, EmerGent, KontiKat, SMO},
pages = {621--630},
}

  • Lindner, D., Ludwig, T. & Amberg, M. (2018)Arbeit 4.0–Konzepte für eine neue Arbeitsgestaltung in KMU

    IN HMD Praxis Der Wirtschaftsinformatik, Vol. 6, Pages: 17
    [BibTeX] 

    @article{lindner_arbeit_2018,
title = {Arbeit 4.0–{Konzepte} für eine neue {Arbeitsgestaltung} in {KMU}},
volume = {6},
number = {1},
journal = {HMD Praxis Der Wirtschaftsinformatik},
author = {Lindner, Dominic and Ludwig, Thomas and Amberg, Michael},
year = {2018},
pages = {17},
}

  • Jasche, F., Kirchhübel, J., Ludwig, T. & Ogonowski, C. (2018)BeamLite – Mixed Reality zur Unterstützung von Remote-Meetings

    Mensch und Computer 2018 – Workshopband. doi:10.18420/muc2018-ws07-0378
    [BibTeX] [Abstract] [Download PDF]

    Zusammenfassung In der heutigen Zeit sind Meetings nicht mehr physisch an einen Ort gebunden. Vor allem in der Wis-sensarbeit ergänzen Telefonate oder Skype-Konferenzen bereits seit langem klassische Face-to-Face-Meetings. Verschiedene Forschungsdiskurse, vor allem der computerunterstützten Gruppenarbeit, unter-suchen bereits seit nun mehr fast drei Jahrzehnten, wie durch den Einsatz von IT verteilte Gruppenarbeit in ihren verschiedensten Ausprägungen unterstützt werden kann. Mit zunehmender Leistungsfähigkeit von Technologien mit Fokus auf Augmented Reality (AR) sowie Virtual Reality (VR) sind neue Mög-lichkeiten hinzugekommen, die ein hohes Potential zur Unterstützung verteilter Meetings bieten. In die-sem Paper stellen wir einen Ansatz vor, der durch die Kombination von AR und VR ein Kommunikati-onssystem mit verschiedenen Kollaborationsmöglichkeiten zur geeigneten Unterstützung verteilter Meetings umsetzt und durch den Einsatz von Consumer-Hardware auch für die Arbeit von zu Hause geeignet ist. Der Mehrwert des Ansatzes liegt vor allem darin, dass auch solche Szenarien fokussiert werden, bei denen sich zwei oder mehr Personen in demselben Raum befinden sowie ein oder mehrere Personen nicht anwesend sind und entfernt zur selben Zeit kooperieren.

    @inproceedings{jasche_beamlite_2018,
title = {{BeamLite} – {Mixed} {Reality} zur {Unterstützung} von {Remote}-{Meetings}},
url = {https://doi.org/10.18420/muc2018-ws07-0378},
doi = {10.18420/muc2018-ws07-0378},
abstract = {Zusammenfassung In der heutigen Zeit sind Meetings nicht mehr physisch an einen Ort gebunden. Vor allem in der Wis-sensarbeit ergänzen Telefonate oder Skype-Konferenzen bereits seit langem klassische Face-to-Face-Meetings. Verschiedene Forschungsdiskurse, vor allem der computerunterstützten Gruppenarbeit, unter-suchen bereits seit nun mehr fast drei Jahrzehnten, wie durch den Einsatz von IT verteilte Gruppenarbeit in ihren verschiedensten Ausprägungen unterstützt werden kann. Mit zunehmender Leistungsfähigkeit von Technologien mit Fokus auf Augmented Reality (AR) sowie Virtual Reality (VR) sind neue Mög-lichkeiten hinzugekommen, die ein hohes Potential zur Unterstützung verteilter Meetings bieten. In die-sem Paper stellen wir einen Ansatz vor, der durch die Kombination von AR und VR ein Kommunikati-onssystem mit verschiedenen Kollaborationsmöglichkeiten zur geeigneten Unterstützung verteilter Meetings umsetzt und durch den Einsatz von Consumer-Hardware auch für die Arbeit von zu Hause geeignet ist. Der Mehrwert des Ansatzes liegt vor allem darin, dass auch solche Szenarien fokussiert werden, bei denen sich zwei oder mehr Personen in demselben Raum befinden sowie ein oder mehrere Personen nicht anwesend sind und entfernt zur selben Zeit kooperieren.},
booktitle = {Mensch und {Computer} 2018 - {Workshopband}},
author = {Jasche, Florian and Kirchhübel, Jasmin and Ludwig, Thomas and Ogonowski, Corinna},
year = {2018},
}

  • Reuter, C., Ludwig, T. & Pipek, V. (2018)Resilienz durch Kooperationstechnologien

    IN Reuter, C. (Ed.), Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement Wiesbaden, Germany doi:10.1007/978-3-658-19523-6_22
    [BibTeX] [Abstract] [Download PDF]

    Kooperationstechnologien spielen in sicherheitskritischen Systemen eine große Rolle, da in vielen Anwendungsfeldern nicht nur die Interaktion von Mensch und Computer, sondern auch die durch IT unterstützte Kooperation zwischen Menschen notwendig ist, um Aufgaben bewältigen zu können. Solche Technologien müssen verschiedene Anforderungen erfüllen und können ebenfalls zur Resilienz beitragen. Unter Resilienz durch Kooperation verstehen wir die Fähigkeit, Krisen durch die Anpassungsfähigkeit an geänderte Realitäten ohne nachhaltigen Schaden mithilfe von Kooperation zu überstehen. Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich die Verfügbarkeit technischer Systeme fokussiert, betrachten wir Resilienz als soziotechnisches Konstrukt, unter expliziter Betrachtung der beteiligten Akteure. Basierend auf Grundlagen zu Kooperationstechnologien zeigt unser Kapitel anhand von praktischen exemplarisch umgesetzten Kooperationstechnologien (soziales Netzwerk, GIS-System, Smartphone Apps, Facebook App und Social Media Analytics-Plattform), wie Kooperation unterstützt wird und zu kooperativer Resilienz beitragen kann.

    @incollection{reuter_resilienz_2018,
address = {Wiesbaden, Germany},
title = {Resilienz durch {Kooperationstechnologien}},
isbn = {978-3-658-19523-6},
url = {https://link.springer.com/chapter/10.1007/978-3-658-19523-6_22},
abstract = {Kooperationstechnologien spielen in sicherheitskritischen Systemen eine große Rolle, da in vielen Anwendungsfeldern nicht nur die Interaktion von Mensch und Computer, sondern auch die durch IT unterstützte Kooperation zwischen Menschen notwendig ist, um Aufgaben bewältigen zu können. Solche Technologien müssen verschiedene Anforderungen erfüllen und können ebenfalls zur Resilienz beitragen. Unter Resilienz durch Kooperation verstehen wir die Fähigkeit, Krisen durch die Anpassungsfähigkeit an geänderte Realitäten ohne nachhaltigen Schaden mithilfe von Kooperation zu überstehen. Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich die Verfügbarkeit technischer Systeme fokussiert, betrachten wir Resilienz als soziotechnisches Konstrukt, unter expliziter Betrachtung der beteiligten Akteure. Basierend auf Grundlagen zu Kooperationstechnologien zeigt unser Kapitel anhand von praktischen exemplarisch umgesetzten Kooperationstechnologien (soziales Netzwerk, GIS-System, Smartphone Apps, Facebook App und Social Media Analytics-Plattform), wie Kooperation unterstützt wird und zu kooperativer Resilienz beitragen kann.},
booktitle = {Sicherheitskritische {Mensch}-{Computer}-{Interaktion}: {Interaktive} {Technologien} und {Soziale} {Medien} im {Krisen}- und {Sicherheitsmanagement}},
publisher = {Springer Vieweg},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar},
editor = {Reuter, Christian},
year = {2018},
doi = {10.1007/978-3-658-19523-6_22},
keywords = {HCI, KontiKat, SMO, Infrastruktur, Kooperation, RSF},
pages = {443--465},
}

  • Scholl, S., Reuter, C., Ludwig, T. & Kaufhold, M. (2018)SocialML: EUD im Maschine Learning zur Analyse sozialer Medien

    Mensch und Computer 2018: Tagungsband. Dresden, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 443–446
    [BibTeX] [Abstract] [Download PDF]

    Die Analyse sozialer Medien hat eine enorme Bedeutung für die verschiedensten Bereiche, wie bei-spielsweise die Lagebeurteilung, journalistische Recherchen oder unternehmerische Analysen. Dabei sind die entsprechenden Analysten unterschiedlichen Kontextfaktoren unterworfen. Sei es durch ihren organisationalen Hintergrund, durch tätigkeitsbezogene Rollen oder den geografischen und zeitlichen Rahmen. Um den ständig im Wandel begriffenen Kontexten gerecht zu werden, ergeben sich permanent neue Herausforderungen für die Anpassbarkeit der Analyse. Dieser Beitrag untersucht, wie ein auf Machine Lear-ning (ML) basierendes Tool zur Social Media Analyse (SMA) im Sinne des End-User Development (EUD) auf verschiedenen Komplexitäts- und Schrittebenen umgesetzt werden kann.

    @inproceedings{scholl_socialml_2018,
address = {Dresden, Germany},
title = {{SocialML}: {EUD} im {Maschine} {Learning} zur {Analyse} sozialer {Medien}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/16668/Beitrag_347_final__a.pdf},
abstract = {Die Analyse sozialer Medien hat eine enorme Bedeutung für die verschiedensten Bereiche, wie bei-spielsweise die Lagebeurteilung, journalistische Recherchen oder unternehmerische Analysen. Dabei sind die entsprechenden Analysten unterschiedlichen Kontextfaktoren unterworfen. Sei es durch ihren organisationalen Hintergrund, durch tätigkeitsbezogene Rollen oder den geografischen und zeitlichen Rahmen. Um den ständig im Wandel begriffenen Kontexten gerecht zu werden, ergeben sich permanent neue Herausforderungen für die Anpassbarkeit der Analyse. Dieser Beitrag untersucht, wie ein auf Machine Lear-ning (ML) basierendes Tool zur Social Media Analyse (SMA) im Sinne des End-User Development (EUD) auf verschiedenen Komplexitäts- und Schrittebenen umgesetzt werden kann.},
booktitle = {Mensch und {Computer} 2018: {Tagungsband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Scholl, Simon and Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André},
year = {2018},
keywords = {HCI, KontiKat, SMO},
pages = {443--446},
}

  • Ludwig, T., Kotthaus, C., Stein, M., Pipek, V. & Wulf, V. (2018)Revive Old Discussions! Socio-technical Challenges for Small and Medium Enterprises within Industry 4.0

    Proceedings of 16th European Conference on Computer-Supported Cooperative Work-Exploratory Papers., Publisher: European Society for Socially Embedded Technologies (EUSSET)
    [BibTeX] 

    @inproceedings{ludwig_revive_2018,
title = {Revive {Old} {Discussions}! {Socio}-technical {Challenges} for {Small} and {Medium} {Enterprises} within {Industry} 4.0},
booktitle = {Proceedings of 16th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}-{Exploratory} {Papers}},
publisher = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Pipek, Volkmar and Wulf, Volker},
year = {2018},
}

  • Reuter, C., Ludwig, T. & Mischur, P. (2018)RescueGlass: Collaborative Applications involving Head-Mounted Displays for Red Cross Rescue Dog Units

    IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Pages: 1–38 doi:10.1007/s10606-018-9339-8
    [BibTeX] 

    @article{reuter_rescueglass_2018,
title = {{RescueGlass}: {Collaborative} {Applications} involving {Head}-{Mounted} {Displays} for {Red} {Cross} {Rescue} {Dog} {Units}},
doi = {10.1007/s10606-018-9339-8},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Reuter, Christian and Ludwig, Thomas and Mischur, Patrick},
year = {2018},
keywords = {A-Paper, HCI, KontiKat, KOKOS, Infrastruktur, Kooperation},
pages = {1--38},
}

  • Ludwig, T. & Hoffmann, S. (2018)Erste-Hilfe-Brille: Augmented Reality zur Unterstützung von Ersthelfern in Notsituationen

    IN Mensch und Computer 2018-Workshopband
    [BibTeX] 

    @article{ludwig_erste-hilfe-brille_2018,
title = {Erste-{Hilfe}-{Brille}: {Augmented} {Reality} zur {Unterstützung} von {Ersthelfern} in {Notsituationen}},
journal = {Mensch und Computer 2018-Workshopband},
author = {Ludwig, Thomas and Hoffmann, Sven},
year = {2018},
}

  • Reuter, C., Ludwig, T., Kaufhold, M. & Spielhofer, T. (2018)Studie: Wie sehen Mitarbeiter von Feuerwehr und THW den Einsatz sozialer Medien in Gefahrenlagen?

    IN Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Vol. 1, Pages: 64–66
    [BibTeX] [Download PDF] 

    @article{reuter_studie_2018,
title = {Studie: {Wie} sehen {Mitarbeiter} von {Feuerwehr} und {THW} den {Einsatz} sozialer {Medien} in {Gefahrenlagen}?},
volume = {1},
url = {http://www.peasec.de/paper/2018/2018_ReuterLudwigKaufholdSpielhofer_FeuerwehrTHWSozialeMedienGefahrenlagen_CrisisPrevention.pdf},
journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe},
author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Spielhofer, Thomas},
year = {2018},
keywords = {CSCW, HCI, EmerGent, KontiKat, SMO},
pages = {64--66},
}

  • Ludwig, T., Kotthaus, C. & Döll, M. (2018)Nutzung von Projection Mapping zur Unterstützung von Hardware-Aneignung

    IN Mensch und Computer 2018-Tagungsband
    [BibTeX] 

    @article{ludwig_nutzung_2018,
title = {Nutzung von {Projection} {Mapping} zur {Unterstützung} von {Hardware}-{Aneignung}},
journal = {Mensch und Computer 2018-Tagungsband},
author = {Ludwig, Thomas and Kotthaus, Christoph and Döll, Michael},
year = {2018},
}

  • Ludwig, T., Kotthaus, C. & Döll, M. (2018)Nutzung von Projection Mapping zur Unterstützung von Hardware-Aneignung

    IN Mensch und Computer 2018-Tagungsband doi:10.18420/muc2018-mci-0256
    [BibTeX] 

    @article{ludwig_nutzung_2018-1,
title = {Nutzung von {Projection} {Mapping} zur {Unterstützung} von {Hardware}-{Aneignung}},
doi = {10.18420/muc2018-mci-0256},
number = {September 2018},
journal = {Mensch und Computer 2018-Tagungsband},
author = {Ludwig, Thomas and Kotthaus, Christoph and Döll, Michael},
year = {2018},
note = {Publisher: Mensch und Computer 2017},
keywords = {fablab},
}

2017

  • Ludwig, T., Boden, A. & Pipek, V. (2017)3D Printers as Sociable Technologies

    IN ACM Transactions on Computer-Human Interaction, Vol. 24, Pages: 1–28 doi:10.1145/3007205
    [BibTeX] [Abstract] [Download PDF]

    3D printers have become continuously more present and are a perspicuous example of how technologies are becoming more complex and ubiquitous. To some extent, the emerging technological infrastructures around them exemplify ways how digitalization will change production machines and lines, in general, in the Internet of Things (IoT). From an End-User Development perspective, the main question is how users can be supported in managing those complex digital production lines. To reach a better understanding, we carefully analyzed 3D printers as an example of highly digitalized production machines with regard to the creative activities of their users that help them to make these machines work for their practices. In our study of appropriation processes, we are concerned with situational and social aspects of the configuration and practice challenges associated with making digitalization work and how IoT technologies can support these collaborative appropriation activities of end users by making these machines more “sociable.” We therefore conceptualize the idea of “Sociable Technologies” and implement a prototype that provides hardware-integrated affordances for communicating and documenting practices of usage. Based on the findings of our evaluation, we derive lessons learnt when aiming at making complex technologies more usable.

    @article{ludwig_3d_2017,
title = {{3D} {Printers} as {Sociable} {Technologies}},
volume = {24},
issn = {1073-0516},
url = {https://dl.acm.org/doi/10.1145/3007205},
doi = {10.1145/3007205},
abstract = {3D printers have become continuously more present and are a perspicuous example of how technologies are becoming more complex and ubiquitous. To some extent, the emerging technological infrastructures around them exemplify ways how digitalization will change production machines and lines, in general, in the Internet of Things (IoT). From an End-User Development perspective, the main question is how users can be supported in managing those complex digital production lines. To reach a better understanding, we carefully analyzed 3D printers as an example of highly digitalized production machines with regard to the creative activities of their users that help them to make these machines work for their practices. In our study of appropriation processes, we are concerned with situational and social aspects of the configuration and practice challenges associated with making digitalization work and how IoT technologies can support these collaborative appropriation activities of end users by making these machines more “sociable.” We therefore conceptualize the idea of “Sociable Technologies” and implement a prototype that provides hardware-integrated affordances for communicating and documenting practices of usage. Based on the findings of our evaluation, we derive lessons learnt when aiming at making complex technologies more usable.},
number = {2},
journal = {ACM Transactions on Computer-Human Interaction},
author = {Ludwig, Thomas and Boden, Alexander and Pipek, Volkmar},
month = may,
year = {2017},
keywords = {A-Paper, CSCW, fablab},
pages = {1--28},
}

  • Hansson, K., Aitamurto, T. & Ludwig, T. (2017)From alienation to relation: Examining the modes of production in crowdsourcing

    Proceedings of 15th European Conference on Computer-Supported Cooperative Work-Exploratory Papers., Publisher: European Society for Socially Embedded Technologies (EUSSET)
    [BibTeX] 

    @inproceedings{hansson_alienation_2017,
title = {From alienation to relation: {Examining} the modes of production in crowdsourcing},
booktitle = {Proceedings of 15th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}-{Exploratory} {Papers}},
publisher = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Hansson, Karin and Aitamurto, Tanja and Ludwig, Thomas},
year = {2017},
}

  • Zettl, V., Ludwig, T., Kotthaus, C., Skudelny, S. & Moskopp, M. (2017)Zusammenarbeit von BOS und Zivilgesellschaft neu gedacht: Chancen und Herausforderungen von Mittlerorganisationen

    IN Bev\ö\lkerungsschutz, Vol. (accepted)
    [BibTeX] 

    @article{zettl_zusammenarbeit_2017,
title = {Zusammenarbeit von {BOS} und {Zivilgesellschaft} neu gedacht: {Chancen} und {Herausforderungen} von {Mittlerorganisationen}},
volume = {(accepted)},
journal = {Bev\{ö\}lkerungsschutz},
author = {Zettl, Veronika and Ludwig, Thomas and Kotthaus, Christoph and Skudelny, Sascha and Moskopp, Michael},
year = {2017},
keywords = {CSCW},
}

  • Ludwig, T., Hansson, K., Aitamurto, T. & Gupta, N. (2017)Special Issue on Crowd Dynamics: Conflicts, Contradictions, and Cooperation Issues in Crowdsourcing

    IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. accepted
    [BibTeX] 

    @article{ludwig_special_2017,
title = {Special {Issue} on {Crowd} {Dynamics}: {Conflicts}, {Contradictions}, and {Cooperation} {Issues} in {Crowdsourcing}},
volume = {accepted},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Ludwig, Thomas and Hansson, Karin and Aitamurto, Tanja and Gupta, Neha},
year = {2017},
keywords = {A-Paper, CSCW},
}

  • Reuter, C., Ludwig, T., Kaufhold, M. & Hupertz, J. (2017)Social Media Resilience during Infrastructure Breakdowns using Mobile Ad-Hoc Networks

    Advances and New Trends in Environmental Informatics – Proceedings of the 30th EnviroInfo Conference. Berlin, Germany, Publisher: Springer, Pages: 75–88 doi:10.1007/978-3-319-44711-7_7
    [BibTeX] [Abstract] [Download PDF]

    Social media and instant messaging services are nowadays considered as important communication infrastructures on which people rely on. However, the exchange of content during breakdowns of the underlying technical infrastructures, which sometimes happens based on environmental occurrences, is challenging. Hence, with this paper, we examine the resilience of social media during breakdowns. We discuss communication options and examine ad-hoc functionality for the exchange of social media data between different actors in such cases. To address this, we have developed a concept, which makes use of mobile ad-hoc networks (MANETs) for the spontaneous exchange of information with smartphones. We implemented our concept as the mobile application Social Offline Map (SOMAP) and evaluated it within two iterations (1.0 and 2.0). Finally, we discuss our contribution within the context of related work and the limitations of our approach.

    @inproceedings{reuter_social_2017,
address = {Berlin, Germany},
title = {Social {Media} {Resilience} during {Infrastructure} {Breakdowns} using {Mobile} {Ad}-{Hoc} {Networks}},
url = {http://wineme.uni-siegen.de/paper/2017/2017_Reuteretal_SocialMediaResilienceMANET_EnviroInfo.pdf http://www.wineme.uni-siegen.de/paper/2017/2017_Reuteretal_SocialMediaResilienceMANET_EnviroInfo.pdf},
doi = {10.1007/978-3-319-44711-7_7},
abstract = {Social media and instant messaging services are nowadays considered as important communication infrastructures on which people rely on. However, the exchange of content during breakdowns of the underlying technical infrastructures, which sometimes happens based on environmental occurrences, is challenging. Hence, with this paper, we examine the resilience of social media during breakdowns. We discuss communication options and examine ad-hoc functionality for the exchange of social media data between different actors in such cases. To address this, we have developed a concept, which makes use of mobile ad-hoc networks (MANETs) for the spontaneous exchange of information with smartphones. We implemented our concept as the mobile application Social Offline Map (SOMAP) and evaluated it within two iterations (1.0 and 2.0). Finally, we discuss our contribution within the context of related work and the limitations of our approach.},
booktitle = {Advances and {New} {Trends} in {Environmental} {Informatics} - {Proceedings} of the 30th {EnviroInfo} {Conference}},
publisher = {Springer},
author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Hupertz, Julian},
editor = {Wohlgemuth, V. and Fuchs-Kittowski, Frank and Wittmann, Jochen},
year = {2017},
keywords = {CSCW, HCI, EmerGent, SMO, KOKOS, Infrastruktur, RSF},
pages = {75--88},
}

  • Kotthaus, C., Ludwig, T. & Pipek, V. (2017)Wissensvermittlung als Mittel zur Vermeidung von Konflikte n bei der Produktionsplanung eines KMU

    Proceedings 9te Konferenz Professionelles Wissensmanagement. Karlsruhe, Pages: 110
    [BibTeX] 

    @inproceedings{kotthaus_wissensvermittlung_2017,
address = {Karlsruhe},
title = {Wissensvermittlung als {Mittel} zur {Vermeidung} von {Konflikte} n bei der {Produktionsplanung} eines {KMU}},
booktitle = {Proceedings 9te {Konferenz} {Professionelles} {Wissensmanagement}},
author = {Kotthaus, Christroph and Ludwig, Thomas and Pipek, Volkmar},
editor = {Sure-Vetter, York and Zander, Stefan and Harth, Andreas},
year = {2017},
keywords = {CSCW},
pages = {110},
}

  • Ludwig, T., Schneider, K. & Pipek, V. (2017)Integration of Empirical Study Participants into Mobile Data Analysis through Information Visualization

    Proceedings of the International Symposium on End-User Development (IS-EUD). Lecture Notes in Computer Science. Eindhoven, Netherlands, Publisher: Springer, Pages: (accepted)
    [BibTeX] 

    @inproceedings{ludwig_integration_2017,
address = {Eindhoven, Netherlands},
title = {Integration of {Empirical} {Study} {Participants} into {Mobile} {Data} {Analysis} through {Information} {Visualization}},
booktitle = {Proceedings of the {International} {Symposium} on {End}-{User} {Development} ({IS}-{EUD}). {Lecture} {Notes} in {Computer} {Science}},
publisher = {Springer},
author = {Ludwig, Thomas and Schneider, Kevin and Pipek, Volkmar},
year = {2017},
keywords = {CSCW},
pages = {(accepted)},
}

  • Zettl, V., Ludwig, T., Kotthaus, C. & Skudelny, S. (2017)Embedding Unaffiliated Volunteers in Crisis Management Systems: Deploying and Supporting the Concept of Intermediary Organizations

    Proceedings of Information Systems for Crisis Response and Management (ISCRAM)., Pages: (accepted)
    [BibTeX] 

    @inproceedings{zettl_embedding_2017,
title = {Embedding {Unaffiliated} {Volunteers} in {Crisis} {Management} {Systems}: {Deploying} and {Supporting} the {Concept} of {Intermediary} {Organizations}},
booktitle = {Proceedings of {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
author = {Zettl, Veronika and Ludwig, Thomas and Kotthaus, Christoph and Skudelny, Sascha},
editor = {Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras},
year = {2017},
keywords = {CSCW},
pages = {(accepted)},
}

  • Ludwig, T., Kotthaus, C., Reuter, C., van Dongen, S., Pipek, V., Dongen, S. V. & Pipek, V. (2017)Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays

    IN International Journal on Human-Computer Studies (IJHCS), Vol. 102, Pages: 103–121 doi:10.1016/j.ijhcs.2016.09.008
    [BibTeX] [Abstract] [Download PDF]

    Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share’, which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community’s disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.

    @article{ludwig_situated_2017,
title = {Situated crowdsourcing during disasters: {Managing} the tasks of spontaneous volunteers through public displays},
volume = {102},
url = {http://wineme.uni-siegen.de/paper/2016/2016_Ludwigetal_SituatedCrowdsourcingPublicDisplay_IJHCS.pdf http://www.sciencedirect.com/science/article/pii/S1071581916301197},
doi = {10.1016/j.ijhcs.2016.09.008},
abstract = {Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share', which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community's disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.},
number = {C},
journal = {International Journal on Human-Computer Studies (IJHCS)},
author = {Ludwig, Thomas and Kotthaus, Christoph and Reuter, Christian and van Dongen, Sören and Pipek, Volkmar and Dongen, Sören Van and Pipek, Volkmar},
year = {2017},
keywords = {A-Paper, CSCW, HCI, PRAXLABS, KOKOS, Kooperation, Crisis management, Design case study, Disasters, Situated crowdsourcing, Spontaneous volunteers},
pages = {103--121},
}

  • Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S., Herczeg, M., Geisler, S., Ludwig, T., Pipek, V. & Pottebaum, J. (2017)5. Workshop Mensch-Maschine-Interaktion in sicherheitskritischen Systemen

    Mensch und Computer 2018: Workshopband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 565–569 doi:10.18420/muc2017-ws01-0380
    [BibTeX] [Abstract] [Download PDF]

    Im Zentrum dieses Workshops stehen Erkenntnisse zur Mensch-Computer-Interaktion (MCI) in sicherheitskritischen Anwendungsgebieten. Da in solchen Feldern – etwa Katastrophenmanagement, Verkehr, Produktion oder Medizin – MCI eine immer größere Relevanz erhält, sind viele wissenschaftliche Gebiete, unter anderem die Informatik oder Mensch-Maschine Interaktion, zunehmend gefragt. Die Herausfor-derung besteht darin, bestehende Ansätze und Methoden zu diskutieren, anzupassen und innovative Lösungen zu entwickeln, die von den Nutzenden sicher und effizient verwendet werden können.

    @inproceedings{reuter_5_2017,
address = {Regensburg, Germany},
title = {5. {Workshop} {Mensch}-{Maschine}-{Interaktion} in sicherheitskritischen {Systemen}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/16929/Beitrag_328_final__a.pdf https://dl.gi.de/bitstream/handle/20.500.12116/3170/2017_WS01_380.pdf},
doi = {10.18420/muc2017-ws01-0380},
abstract = {Im Zentrum dieses Workshops stehen Erkenntnisse zur Mensch-Computer-Interaktion (MCI) in sicherheitskritischen Anwendungsgebieten. Da in solchen Feldern – etwa Katastrophenmanagement, Verkehr, Produktion oder Medizin – MCI eine immer größere Relevanz erhält, sind viele wissenschaftliche Gebiete, unter anderem die Informatik oder Mensch-Maschine Interaktion, zunehmend gefragt. Die Herausfor-derung besteht darin, bestehende Ansätze und Methoden zu diskutieren, anzupassen und innovative Lösungen zu entwickeln, die von den Nutzenden sicher und effizient verwendet werden können.},
booktitle = {Mensch und {Computer} 2018: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Herczeg, Michael and Geisler, Stefan and Ludwig, Thomas and Pipek, Volkmar and Pottebaum, Jens},
editor = {Dachselt, Raimund and Weber, Gerhard},
year = {2017},
keywords = {CSCW, HCI, KontiKat, SMO},
pages = {565--569},
}

  • Baumann, F., Ludwig, T., Abele., D., Hoffmann, S. & Roller, D. (2017)Model-Data Streaming for Additive Manufacturing – Securing Intellectual Property

    IN Smart and Sustainable Manufacturing Systems, Pages: (accepted)
    [BibTeX] 

    @article{baumann_model-data_2017,
title = {Model-{Data} {Streaming} for {Additive} {Manufacturing} - {Securing} {Intellectual} {Property}},
journal = {Smart and Sustainable Manufacturing Systems},
author = {Baumann, Felix and Ludwig, Thomas and Abele., Darwin and Hoffmann, Sven and Roller, Dieter},
year = {2017},
keywords = {CSCW},
pages = {(accepted)},
}

  • Reuter, C., Kaufhold, M. & Ludwig, T. (2017)End-User Development and Social Big Data – Towards Tailorable Situation Assessment with Social Media

    IN Paternò, F. & Wulf, V. (Eds.), New Perspectives in End-User Development doi:10.1007/978-3-319-60291-2_12
    [BibTeX] [Abstract] [Download PDF]

    The amount of data being available is increasing rapidly. Based on the technological advances with mobile and ubiquitous computing, the use of social media is getting more and more usual in daily life as well as in extraordinary situations, such as crises. Not surprisingly, this increasing use is one reason why data on the internet is also developing that fast. Currently, more than 3 billion people use the internet and the majority is also registered with social media services such as Facebook or Twitter. While processing this kind of data by the majority of non-technical users, concepts of End-User Development (EUD) are important. This chapter researches how concepts of EUD might be applied to handle social big data. Based on foundations and an empirical pre-study, we explore how EUD can support the gathering and assessment process of social media. In this context, we investigate how end-users can articulate their personal quality criteria appropriately and how the selection of relevant data can be supported by EUD approaches. We present a tailorable social media gathering service and quality assessment service for social media content, which has been implemented and integrated into an application for both volunteers and the emergency services.

    @incollection{reuter_end-user_2017,
title = {End-{User} {Development} and {Social} {Big} {Data} - {Towards} {Tailorable} {Situation} {Assessment} with {Social} {Media}},
isbn = {978-3-319-60290-5},
url = {http://www.peasec.de/paper/2017/2017_ReuterKaufholdLudwig_EUDSocialBigData_EUD.pdf https://link.springer.com/chapter/10.1007/978-3-319-60291-2_12},
abstract = {The amount of data being available is increasing rapidly. Based on the technological advances with mobile and ubiquitous computing, the use of social media is getting more and more usual in daily life as well as in extraordinary situations, such as crises. Not surprisingly, this increasing use is one reason why data on the internet is also developing that fast. Currently, more than 3 billion people use the internet and the majority is also registered with social media services such as Facebook or Twitter. While processing this kind of data by the majority of non-technical users, concepts of End-User Development (EUD) are important. This chapter researches how concepts of EUD might be applied to handle social big data. Based on foundations and an empirical pre-study, we explore how EUD can support the gathering and assessment process of social media. In this context, we investigate how end-users can articulate their personal quality criteria appropriately and how the selection of relevant data can be supported by EUD approaches. We present a tailorable social media gathering service and quality assessment service for social media content, which has been implemented and integrated into an application for both volunteers and the emergency services.},
booktitle = {New {Perspectives} in {End}-{User} {Development}},
publisher = {Springer},
author = {Reuter, Christian and Kaufhold, Marc-André and Ludwig, Thomas},
editor = {Paternò, Fabio and Wulf, Volker},
year = {2017},
doi = {10.1007/978-3-319-60291-2_12},
keywords = {CSCW, HCI, EmerGent, SMO, KOKOS},
pages = {307--332},
}

  • Ludwig, T. (2017)Researching Complex Information Infrastructures

    [BibTeX] 

    @article{ludwig_researching_2017,
title = {Researching {Complex} {Information} {Infrastructures}},
author = {Ludwig, Thomas},
year = {2017},
}

  • Kaufhold, M., Reuter, C., Ludwig, T. & Scholl, S. (2017)Social Media Analytics: Eine Marktstudie im Krisenmanagement

    INFORMATIK 2017, Lecture Notes in Informatics (LNI), Gesellschaft für Informatik. Bonn, Pages: 1325–1338
    [BibTeX] [Abstract] [Download PDF]

    Mit zunehmender Zahl an Nutzern sozialer Medien steigt auch die Menge produzierter Datenmengen, welche häufig unter dem Schlagwort Big Social Data diskutiert werden. Um Informationen aus diesen großen Datenmengen generieren zu können, existiert aktuell bereits eine Vielzahl verschiedener Systeme, welche sich des Data Minings bedienen, um die Analyse zu erleichtern. Je nachdem für welche Fragestellung diese Datenmengen herangezogen werden sollen, kommen verschiedene Systeme in Frage, die jeweils ihre Stärken und Schwächen haben. Innerhalb dieses Beitrages geben wir eine Übersicht aktueller Systeme zur Analyse sozialer Medien im Generellen sowie im speziellen Kontext des Krisenmanagements. Auf Basis verschiedener Attribute wie der Möglichkeit zur Kommunikation, des Setzens eines Alarms oder der Tonalität sowie einer darauf basierenden Marktanalyse werden die Systeme in die drei Klassen Intelligence-, Management- und spezialisierten Analysesysteme klassifiziert und im Hinblick auf ihre Eignung für die Analyse sozialer Medien kategorisiert.

    @inproceedings{kaufhold_social_2017,
address = {Bonn},
title = {Social {Media} {Analytics}: {Eine} {Marktstudie} im {Krisenmanagement}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/3896/B16-1.pdf http://www.peasec.de/paper/2017/2017_KaufholdReuterLudwigScholl_SocialMediaAnalytcisMarktstudie_INF.pdf},
abstract = {Mit zunehmender Zahl an Nutzern sozialer Medien steigt auch die Menge produzierter Datenmengen, welche häufig unter dem Schlagwort Big Social Data diskutiert werden. Um Informationen aus diesen großen Datenmengen generieren zu können, existiert aktuell bereits eine Vielzahl verschiedener Systeme, welche sich des Data Minings bedienen, um die Analyse zu erleichtern. Je nachdem für welche Fragestellung diese Datenmengen herangezogen werden sollen, kommen verschiedene Systeme in Frage, die jeweils ihre Stärken und Schwächen haben. Innerhalb dieses Beitrages geben wir eine Übersicht aktueller Systeme zur Analyse sozialer Medien im Generellen sowie im speziellen Kontext des Krisenmanagements. Auf Basis verschiedener Attribute wie der Möglichkeit zur Kommunikation, des Setzens eines Alarms oder der Tonalität sowie einer darauf basierenden Marktanalyse werden die Systeme in die drei Klassen Intelligence-, Management- und spezialisierten Analysesysteme klassifiziert und im Hinblick auf ihre Eignung für die Analyse sozialer Medien kategorisiert.},
booktitle = {{INFORMATIK} 2017, {Lecture} {Notes} in {Informatics} ({LNI}), {Gesellschaft} für {Informatik}},
author = {Kaufhold, Marc-André and Reuter, Christian and Ludwig, Thomas and Scholl, Simon},
editor = {Eibl, Maximilian and Gaedke, Martin},
year = {2017},
keywords = {CSCW, HCI, KontiKat, SMO},
pages = {1325--1338},
}

  • Ludwig, T., Dax, J., Pipek, V. & Wulf, V. (2017)A Practice-Oriented Paradigm for End-User Development

    IN Paternò, F. & Wulf, V. (Eds.), New Perspectives in End-User Development Cham doi:10.1007/978-3-319-60291-2_2
    [BibTeX] [Abstract] [Download PDF]

    What is end-user development (EUD) and when does a user become an end-user developer? Since the concept of EUD encompasses methods as well as practices of appropriating technology, it is not easy to answer these questions and several researchers already dealt with these issues. Within our chapter we suggest to conceptually extend our understanding of both EUD and the end user (developer). We draw on experiences we gained from past research exploring EUD in practice. We reflect upon the concepts of “gentle slope of complexity,” “tailoring languages” and “appropriation” which we situate within the broader concept of “infrastructuring.” We claim that EUD is given whenever an end user starts modifying the permanent aspects of an application (soft- or hardware) and, thus, starts climbing the tailorability mountain – or in our words, the tailorability staircase – and switching to a higher level to perform a specific practice. In our newly developed terminology this very moment, called “point of infrastructure,” is characterized by a break-down in the current practices which leads an end user to becoming an end-user developer.

    @incollection{ludwig_practice-oriented_2017,
address = {Cham},
title = {A {Practice}-{Oriented} {Paradigm} for {End}-{User} {Development}},
isbn = {978-3-319-60291-2},
url = {https://doi.org/10.1007/978-3-319-60291-2_2},
abstract = {What is end-user development (EUD) and when does a user become an end-user developer? Since the concept of EUD encompasses methods as well as practices of appropriating technology, it is not easy to answer these questions and several researchers already dealt with these issues. Within our chapter we suggest to conceptually extend our understanding of both EUD and the end user (developer). We draw on experiences we gained from past research exploring EUD in practice. We reflect upon the concepts of “gentle slope of complexity,” “tailoring languages” and “appropriation” which we situate within the broader concept of “infrastructuring.” We claim that EUD is given whenever an end user starts modifying the permanent aspects of an application (soft- or hardware) and, thus, starts climbing the tailorability mountain – or in our words, the tailorability staircase – and switching to a higher level to perform a specific practice. In our newly developed terminology this very moment, called “point of infrastructure,” is characterized by a break-down in the current practices which leads an end user to becoming an end-user developer.},
language = {en},
urldate = {2021-04-16},
booktitle = {New {Perspectives} in {End}-{User} {Development}},
publisher = {Springer International Publishing},
author = {Ludwig, Thomas and Dax, Julian and Pipek, Volkmar and Wulf, Volker},
editor = {Paternò, Fabio and Wulf, Volker},
year = {2017},
doi = {10.1007/978-3-319-60291-2_2},
keywords = {appropriation, practice, End-user development, infrastructuring, gentle slope of complexity},
pages = {23--41},
}

  • Ludwig, T., Wang, X., Kotthaus, C., Harhues, S. & Pipek, V. (2017)User Narratives in Experience Design for a B2B Customer Journey Mapping

    doi:10.18420/muc2017-mci-0108
    [BibTeX] [Abstract] [Download PDF]

    Enterprises are increasingly starting to apply a user-centric perspective in their product and service development processes. This paper uses the concept of customer journey mapping (CJM) to visualize customers’ needs and perceptions throughout all of their relationships with an enterprise to improve development processes. Currently, CJM focuses more on business-to-consumer (B2C) relationships than on business-to-business (B2B) settings. In contrast, we here examine how to conceptualize a CJM template for B2B relationships by researching Bosch Packaging Technology – Business Unit Pharma, a large pharmaceutical packaging company. We employ user narratives from expert interviews, design workshops, and customer interviews/observations to visualize knowledge about customers in a CJM.

    @article{ludwig_user_2017,
title = {User {Narratives} in {Experience} {Design} for a {B2B} {Customer} {Journey} {Mapping}},
url = {http://dl.gi.de/handle/20.500.12116/3263},
doi = {10.18420/muc2017-mci-0108},
abstract = {Enterprises are increasingly starting to apply a user-centric perspective in their product and service development processes. This paper uses the concept of customer journey mapping (CJM) to visualize customers’ needs and perceptions throughout all of their relationships with an enterprise to improve development processes. Currently, CJM focuses more on business-to-consumer (B2C) relationships than on business-to-business (B2B) settings. In contrast, we here examine how to conceptualize a CJM template for B2B relationships by researching Bosch Packaging Technology – Business Unit Pharma, a large pharmaceutical packaging company. We employ user narratives from expert interviews, design workshops, and customer interviews/observations to visualize knowledge about customers in a CJM.},
language = {en},
urldate = {2023-03-03},
author = {Ludwig, Thomas and Wang, Xiaoyu and Kotthaus, Christoph and Harhues, Simon and Pipek, Volkmar},
year = {2017},
note = {Accepted: 2017-08-09T21:05:06Z
Publisher: Gesellschaft für Informatik e.V.},
}

2016

  • Ludwig, T., Dax, J., Pipek, V. & Randall, D. (2016)Work or leisure? Designing a user-centered approach for researching activity “in the wild”

    IN Personal and Ubiquitous Computing, Vol. 20, Pages: 487–515 doi:10.1007/s00779-016-0935-7
    [BibTeX] [Abstract] [Download PDF]

    Mobile devices have conquered nearly all parts of the daily life. These devices support their owners in specific situations, both at work and in leisure contexts, and therefore make it increasingly difficult to keep work and private life separated. Examining the practices around the use of mobile technology has become a topic of some interest as issues around “work–life balance” emerge. Although the field of HCI provides different approaches for capturing people’s activities in situ, we will show that an additional value can be obtained from a consideration of the “situated” view of contextuality, one which incorporates concerns of privacy and which identifies the reasons people might have for long-term user participation in this kind of study. Despite the undoubted sophistication of existing platforms, the issue of how to provide for dynamic adjustment to meet emerging research questions over time remains challenging. In this paper, we examine how one might approach the design of an observation environment that includes methods for understanding the way of how users reason about research, based upon the context they find themselves in. We have developed a research framework called “PartS,” which captures in situ information about the individual as well as his/her (work/personal) context and offers functionality for collaborative discussions about the information collected. Based on its evaluation, we outline six lessons that need to be considered when designing a study for capturing the subjective context and related activities from an individual user’s as well as a researcher’s perspective.

    @article{ludwig_work_2016-1,
title = {Work or leisure? {Designing} a user-centered approach for researching activity “in the wild”},
volume = {20},
issn = {1617-4917},
shorttitle = {Work or leisure?},
url = {https://doi.org/10.1007/s00779-016-0935-7},
doi = {10.1007/s00779-016-0935-7},
abstract = {Mobile devices have conquered nearly all parts of the daily life. These devices support their owners in specific situations, both at work and in leisure contexts, and therefore make it increasingly difficult to keep work and private life separated. Examining the practices around the use of mobile technology has become a topic of some interest as issues around “work–life balance” emerge. Although the field of HCI provides different approaches for capturing people’s activities in situ, we will show that an additional value can be obtained from a consideration of the “situated” view of contextuality, one which incorporates concerns of privacy and which identifies the reasons people might have for long-term user participation in this kind of study. Despite the undoubted sophistication of existing platforms, the issue of how to provide for dynamic adjustment to meet emerging research questions over time remains challenging. In this paper, we examine how one might approach the design of an observation environment that includes methods for understanding the way of how users reason about research, based upon the context they find themselves in. We have developed a research framework called “PartS,” which captures in situ information about the individual as well as his/her (work/personal) context and offers functionality for collaborative discussions about the information collected. Based on its evaluation, we outline six lessons that need to be considered when designing a study for capturing the subjective context and related activities from an individual user’s as well as a researcher’s perspective.},
language = {en},
number = {4},
urldate = {2021-04-16},
journal = {Personal and Ubiquitous Computing},
author = {Ludwig, Thomas and Dax, Julian and Pipek, Volkmar and Randall, Dave},
month = aug,
year = {2016},
pages = {487--515},
}

  • Ludwig, T., Kotthaus, C., Stein, M., Durt, H., Kurz, C., Wenz, J., Doublet, T., Becker, M., Pipek, V. & Wulf, V. (2016)Arbeiten im Mittelstand 4.0 – KMU im Spannungsfeld des digitalen Wandels

    IN HMD Praxis der Wirtschaftsinformatik, Vol. 53, Pages: 71–86 doi:10.1365/s40702-015-0200-y
    [BibTeX] [Abstract] [Download PDF]

    Zusammenfassung Das aktuelle Verständnis von Industrie 4.0 umfasst oftmals die Vision einer vollautomatisierten und Technologie-determinierten Entwicklung der deutschen Industrie. Eine praktische Ausgestaltung einer solchen Vision bietet dabei keine hinreichende Option für den Mittelstand – den eigentlichen Treiber der deutschen Wirtschaft. Speziell bei kleineren und mittelständischen Unternehmen sichern die eigenen Mitarbeiter/innen sowie deren Erfahrungen und Arbeitsver-mögen maßgeblich den wirtschaftlichen Erfolg und müssen bei der Ausgestaltung von Industrie 4.0-Konzepten und -Technologien in den Fokus gerückt werden. Bei 72 T. Ludwig et al. 1 3 der Betrachtung der Mitarbeiter bzw. der Mitarbeiterinnen im Zentrum des Mittel-standes, fallen bei der praktischen Ausgestaltung von Industrie 4.0 eine Vielzahl sozialer Fragestellungen an, welche vor allem aber im Betrieb von Unternehmen und Betriebsrat bearbeitet und sozialpartnerschaftlich ausgestaltet werden müssen. In diesem Artikel werden die aktuellen Spannungsfelder präsentiert, in welchen die sozialen Fragestellungen angesiedelt sind. Diese wurden auf Basis eines Experten-workshops mit Geschäftsführern und Unternehmensberatern kleiner und mittelstän-discher Unternehmen sowie durch verschiedene Interviews mit Vertretern der IG Metall im Hinblick auf die Veränderung von Arbeit im Kontext von Industrie 4.0 erhoben. Schlüsselwörter Industrie 4.0 · Sozialpartnerschaft · Mittelstand · KMU · Integrierte Organisations-und Technologieentwicklung

    @article{ludwig_arbeiten_2016,
title = {Arbeiten im {Mittelstand} 4.0 – {KMU} im {Spannungsfeld} des digitalen {Wandels}},
volume = {53},
issn = {1436-3011},
url = {https://wm.baden-wuerttemberg.de/fileadmin/redaktion/m-wm/intern/Dateien_Downloads/Arbeit/Arbeitsmarktpolitik_Arbeitsschutz/B2_Ludwig_2016-Arbeitswelt-Ludwig_-_Kopie.pdf http://link.springer.com/10.1365/s40702-015-0200-y http://wineme.uni-siegen.de/paper/},
doi = {10.1365/s40702-015-0200-y},
abstract = {Zusammenfassung Das aktuelle Verständnis von Industrie 4.0 umfasst oftmals die Vision einer vollautomatisierten und Technologie-determinierten Entwicklung der deutschen Industrie. Eine praktische Ausgestaltung einer solchen Vision bietet dabei keine hinreichende Option für den Mittelstand – den eigentlichen Treiber der deutschen Wirtschaft. Speziell bei kleineren und mittelständischen Unternehmen sichern die eigenen Mitarbeiter/innen sowie deren Erfahrungen und Arbeitsver-mögen maßgeblich den wirtschaftlichen Erfolg und müssen bei der Ausgestaltung von Industrie 4.0-Konzepten und -Technologien in den Fokus gerückt werden. Bei 72 T. Ludwig et al. 1 3 der Betrachtung der Mitarbeiter bzw. der Mitarbeiterinnen im Zentrum des Mittel-standes, fallen bei der praktischen Ausgestaltung von Industrie 4.0 eine Vielzahl sozialer Fragestellungen an, welche vor allem aber im Betrieb von Unternehmen und Betriebsrat bearbeitet und sozialpartnerschaftlich ausgestaltet werden müssen. In diesem Artikel werden die aktuellen Spannungsfelder präsentiert, in welchen die sozialen Fragestellungen angesiedelt sind. Diese wurden auf Basis eines Experten-workshops mit Geschäftsführern und Unternehmensberatern kleiner und mittelstän-discher Unternehmen sowie durch verschiedene Interviews mit Vertretern der IG Metall im Hinblick auf die Veränderung von Arbeit im Kontext von Industrie 4.0 erhoben. Schlüsselwörter Industrie 4.0 · Sozialpartnerschaft · Mittelstand · KMU · Integrierte Organisations-und Technologieentwicklung},
number = {1},
journal = {HMD Praxis der Wirtschaftsinformatik},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Durt, Hartwig and Kurz, Constanze and Wenz, Julian and Doublet, Thorsten and Becker, Maximilian and Pipek, Volkmar and Wulf, Volker},
month = feb,
year = {2016},
keywords = {CSCW, PRAXLABS},
pages = {71--86},
}

  • Hansson, K., Aitamurto, T., Ludwig, T. & Gupta, N. (2016)From alienation to relation: Modes of production in crowd work

    International Reports on Socio-Informatics (IRSI), Proceedings of the CSCW 2016 – Workshop: Toward a Typology of Participation in Crowdwork., Pages: Vol. 13, Iss. 1
    [BibTeX] [Download PDF] 

    @inproceedings{hansson_alienation_2016,
title = {From alienation to relation: {Modes} of production in crowd work},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss1/IRSI_Vol13-Iss1_2016_Hansson_Aitamurto_Ludwig_Muller.pdf},
booktitle = {International {Reports} on {Socio}-{Informatics} ({IRSI}), {Proceedings} of the {CSCW} 2016 – {Workshop}: {Toward} a {Typology} of {Participation} in {Crowdwork}},
author = {Hansson, Karin and Aitamurto, Tanja and Ludwig, Thomas and Gupta, Neha},
editor = {Ludwig, Thomas and Hansson, Karin and Muller, Michael and Aitamurto, Tanja and Gupta, Neha},
year = {2016},
keywords = {CSCW},
pages = {Vol. 13, Iss. 1},
}

  • Reuter, C., Ludwig, T., Kaufhold, M. & Spielhofer, T. (2016)Emergency Services’ Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe

    IN International Journal on Human-Computer Studies (IJHCS), Vol. 95, Pages: 96–111 doi:10.1016/j.ijhcs.2016.03.005
    [BibTeX] [Abstract] [Download PDF]

    Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent’ with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.

    @article{reuter_emergency_2016,
title = {Emergency {Services}' {Attitudes} towards {Social} {Media}: {A} {Quantitative} and {Qualitative} {Survey} across {Europe}},
volume = {95},
url = {https://www.wineme.uni-siegen.de/paper/2016/2016_reuteretal_emergencyservicesattiudessurveysocialmedia_ijhcs.pdf http://www.sciencedirect.com/science/article/pii/S1071581916000379 http://wineme.uni-siegen.de/paper/2016/2016_reuteretal_emergencyservicesatt},
doi = {10.1016/j.ijhcs.2016.03.005},
abstract = {Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent' with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.},
journal = {International Journal on Human-Computer Studies (IJHCS)},
author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Spielhofer, Thomas},
year = {2016},
keywords = {A-Paper, CSCW, HCI, EmerGent, SMO, Selected},
pages = {96--111},
}

  • Dax, J., Ludwig, T. & Pipek, V. (2016)Remotino: Supporting End-User Developers in Prototyping Embedded Devices

    Workshop Proceedings of International Working Conference on Advanced Visual Interfaces (AVI 2016).
    [BibTeX] [Download PDF] 

    @inproceedings{dax_remotino_2016,
title = {Remotino: {Supporting} {End}-{User} {Developers} in {Prototyping} {Embedded} {Devices}},
url = {http://ceur-ws.org/Vol-1602/paper2.pdf},
booktitle = {Workshop {Proceedings} of {International} {Working} {Conference} on {Advanced} {Visual} {Interfaces} ({AVI} 2016)},
author = {Dax, Julian and Ludwig, Thomas and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, Appropriation, bugging, De, Development, End, Internet of Things, Prototyping, User},
}

  • Hansson, K., Muller, M., Aitamurto, T., Irani, L., Mazarakis, A., Gupta, N. & Ludwig, T. (2016)Crowd Dynamics: Exploring Conflicts and Contradictions in Crowdsourcing

    Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems. New York, NY, USA, Publisher: ACM, Pages: 3604–3611 doi:10.1145/2851581.2856505
    [BibTeX] [Download PDF] 

    @inproceedings{hansson_crowd_2016,
address = {New York, NY, USA},
series = {{CHI} {EA} '16},
title = {Crowd {Dynamics}: {Exploring} {Conflicts} and {Contradictions} in {Crowdsourcing}},
isbn = {978-1-4503-4082-3},
url = {http://doi.acm.org/10.1145/2851581.2856505},
doi = {10.1145/2851581.2856505},
booktitle = {Proceedings of the 2016 {CHI} {Conference} {Extended} {Abstracts} on {Human} {Factors} in {Computing} {Systems}},
publisher = {ACM},
author = {Hansson, Karin and Muller, Michael and Aitamurto, Tanja and Irani, Lilly and Mazarakis, Athanasios and Gupta, Neha and Ludwig, Thomas},
year = {2016},
keywords = {CSCW, a-paper, citizen science, crowd dynamics, crowdfunding, peer-production, crowd-work, crowdsourcing},
pages = {3604--3611},
}

  • Ludwig, T., Kotthaus, C. & Stumpf, R. (2016)Koordination der ungebundenen Flüchtlingshilfe durch soziale Medien

    Mensch & Computer: Workshopband. Aachen, Publisher: Gesellschaft für Informatik e.V.
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_koordination_2016,
address = {Aachen},
title = {Koordination der ungebundenen {Flüchtlingshilfe} durch soziale {Medien}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5112/Ludwig_Kotthaus_Stumpf_2016.pdf},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stumpf, Robin},
editor = {Weyers, Benjamin and Dittmar, Anke},
year = {2016},
keywords = {CSCW},
}

  • Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S. & Sautter, J. (2016)Proceedings des Workshops “Mensch-Computer-Interaktion in sicherheitskritischen Systemen”

    Mensch & Computer: Workshopband. Aachen, Germany, Publisher: Gesellschaft für Informatik e.V.
    [BibTeX] [Download PDF] 

    @inproceedings{reuter_proceedings_2016,
address = {Aachen, Germany},
title = {Proceedings des {Workshops} "{Mensch}-{Computer}-{Interaktion} in sicherheitskritischen {Systemen}"},
url = {http://dl.mensch-und-computer.de/handle/123456789/4876/browse?value=Mensch-Computer-Interaktion+in+sicherheitskritischen+Systemen&type=session http://wineme.uni-siegen.de/paper/2016/2016_proc-sicherheitskritischemmi_muc.pdf},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
editor = {Weyers, B. and Dittmar, A.},
year = {2016},
keywords = {CSCW, HCI, EmerGent, EMERGENT},
}

  • Ludwig, T., Kotthaus, C., Stein, M., Durt, H., Kurz, C., Wenz, J., Doublet, T., Becker, M., Pipek, V. & Wulf, V. (2016)Working in Industry 4.0 – SME in the Field of Tension of Digital Transformation

    IN HMD Praxis der Wirtschaftsinformatik, Vol. 53, Pages: 71–86 doi:10.1365/s40702-015-0200-y
    [BibTeX] [Abstract] [Download PDF]

    The current understanding of `Industry 4.0′ often includes the vision of a fully-automated and technology-driven development of the German industry. But the practical configuration of such a vision is not an appropriate option for small and medium companies, which are the actual driver of the German economy. Especially for smaller and medium sized companies, the own staff, as well as their experiences and work capacity decisively secure the economic success and need to be put in the spotlight of industrial 4.0 concepts and technologies. When considering the employee as one of the central factors of success within small and medium companies, the practical adaption of fully-automated and technology-driven concepts raise a variety of social issues, which need to be addressed by the social partnership, such as employer organizations, employee organizations as well as scientific partners. This article presents the current social issues as well as areas of conflict in which these social issues are settled. Such issues were collected on the basis of an expert workshop with managers and business consultants of small and medium companies and various interviews with representatives from the labor union IG Metall and the employers’ associations in regard to the change of work in the context of `Industry 4.0′.

    @article{ludwig_working_2016,
title = {Working in {Industry} 4.0 - {SME} in the {Field} of {Tension} of {Digital} {Transformation}},
volume = {53},
issn = {2198-2775},
url = {http://dx.doi.org/10.1365/s40702-015-0200-y},
doi = {10.1365/s40702-015-0200-y},
abstract = {The current understanding of `Industry 4.0' often includes the vision of a fully-automated and technology-driven development of the German industry. But the practical configuration of such a vision is not an appropriate option for small and medium companies, which are the actual driver of the German economy. Especially for smaller and medium sized companies, the own staff, as well as their experiences and work capacity decisively secure the economic success and need to be put in the spotlight of industrial 4.0 concepts and technologies. When considering the employee as one of the central factors of success within small and medium companies, the practical adaption of fully-automated and technology-driven concepts raise a variety of social issues, which need to be addressed by the social partnership, such as employer organizations, employee organizations as well as scientific partners. This article presents the current social issues as well as areas of conflict in which these social issues are settled. Such issues were collected on the basis of an expert workshop with managers and business consultants of small and medium companies and various interviews with representatives from the labor union IG Metall and the employers' associations in regard to the change of work in the context of `Industry 4.0'.},
number = {1},
journal = {HMD Praxis der Wirtschaftsinformatik},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Durt, Hartwig and Kurz, Constanze and Wenz, Julian and Doublet, Thorsten and Becker, Maximilian and Pipek, Volkmar and Wulf, Volker},
year = {2016},
keywords = {CSCW, SME},
pages = {71--86},
}

  • Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M., von Radziewski, E. & Pipek, V. (2016)Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research

    IN i-com: Journal of Interactive Media, Vol. 15, Pages: 249–264 doi:https://doi.org/10.1515/icom-2016-0036,
    [BibTeX] 

    @article{reuter_big_2016-1,
title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}},
volume = {15},
doi = {https://doi.org/10.1515/icom-2016-0036,},
number = {3},
journal = {i-com: Journal of Interactive Media},
author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, EmerGent, SMO, PRAXLABS, KOKOS},
pages = {249--264},
}

  • Ludwig, T. & Pipek, V. (2016)Cyber-Physische Produktionssysteme im Mittelstand: Herausforderungen zu Industrie 4.0 aus Sicht von KMU

    Multikonferenz Wirtschaftsinformatik, Research-in-Progress.
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_cyber-physische_2016,
title = {Cyber-{Physische} {Produktionssysteme} im {Mittelstand}: {Herausforderungen} zu {Industrie} 4.0 aus {Sicht} von {KMU}},
url = {http://www.tholud.de/wp-content/uploads/2016/05/2016-LudwigPipek-CPPSundKMU-MKWI.pdf},
booktitle = {Multikonferenz {Wirtschaftsinformatik}, {Research}-in-{Progress}},
author = {Ludwig, Thomas and Pipek, Volkmar},
year = {2016},
keywords = {CSCW},
}

  • Ludwig, T., Reuter, C. & Pipek, V. (2016)From Publics to Communities: Researching the Path of Shared Issues Through ICT

    IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 25, Pages: 193–225 doi:10.1007/s10606-016-9252-y
    [BibTeX] [Abstract] [Download PDF]

    In recent years, citizens’ movements such as the Arab Spring or Euromaidan protests have clearly shown that, whenever affected — whether negatively or positively — by the state and government decisions, citizens act to deal with the shared issues. Groups of people who organize themselves to address (mainly political) issues were defined as a `public’ by the philosopher John Dewey. He believed it is necessary to improve communication to create a `Great Community’ as a cohesive group of a public. Although information and communication technologies (ICT) lead to ambivalent effects on pursuing this goal and often distract the mass of people from discussing these issues, we argue that nowadays ICT can improve communication and has the potential to foster the detection of issues and therefore promote the (trans-)formation of a public into an issue-based community. As our foundation we took a literature study covering the formation of publics and their potential to evolve into communities, as well as their interplay with technology. This formed the basis for the development of our operational model that `follows the issues’ for capturing the (trans-)formation of a public. Based on our model, we outline different perspectives on detecting shared issues as early indicators for publics based on ICT and derive implications for researching this process from a practical perspective.

    @article{ludwig_publics_2016,
title = {From {Publics} to {Communities}: {Researching} the {Path} of {Shared} {Issues} {Through} {ICT}},
volume = {25},
issn = {0925-9724},
url = {http://wineme.uni-siegen.de/paper/2016/2016_ludwigreuterpipek_frompublicstocommunities_jcscw.pdf http://dx.doi.org/10.1007/s10606-016-9252-y https://www.wineme.uni-siegen.de/paper/2016/2016_ludwigreuterpipek_frompublicstocommunities_jcscw.pdf},
doi = {10.1007/s10606-016-9252-y},
abstract = {In recent years, citizens' movements such as the Arab Spring or Euromaidan protests have clearly shown that, whenever affected — whether negatively or positively — by the state and government decisions, citizens act to deal with the shared issues. Groups of people who organize themselves to address (mainly political) issues were defined as a `public' by the philosopher John Dewey. He believed it is necessary to improve communication to create a `Great Community' as a cohesive group of a public. Although information and communication technologies (ICT) lead to ambivalent effects on pursuing this goal and often distract the mass of people from discussing these issues, we argue that nowadays ICT can improve communication and has the potential to foster the detection of issues and therefore promote the (trans-)formation of a public into an issue-based community. As our foundation we took a literature study covering the formation of publics and their potential to evolve into communities, as well as their interplay with technology. This formed the basis for the development of our operational model that `follows the issues' for capturing the (trans-)formation of a public. Based on our model, we outline different perspectives on detecting shared issues as early indicators for publics based on ICT and derive implications for researching this process from a practical perspective.},
number = {2-3},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
year = {2016},
keywords = {A-Paper, CSCW, HCI, EmerGent, SMO, Kooperation, Communities, Infrastructures, Mobile devices, Publics, Social media},
pages = {193--225},
}

  • Abele, N. D., Hoffmann, S., Kuhnhen, C., Ludwig, T., Schäfer, W., Schweitzer, M. & Wulf, V. (2016)Supporting the Set-up Processes by Cyber Elements based on the Example of Tube Bending

    Informatik 2016 – Informatik von Menschen für Menschen, GI-Edition-Lecture Notes in Informatics (LNI). Klagenfurt
    [BibTeX] [Download PDF] 

    @inproceedings{abele_supporting_2016,
address = {Klagenfurt},
title = {Supporting the {Set}-up {Processes} by {Cyber} {Elements} based on the {Example} of {Tube} {Bending}},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings259/1627.pdf},
booktitle = {Informatik 2016 – {Informatik} von {Menschen} für {Menschen}, {GI}-{Edition}-{Lecture} {Notes} in {Informatics} ({LNI})},
author = {Abele, Nils Darwin and Hoffmann, Sven and Kuhnhen, Christopher and Ludwig, Thomas and Schäfer, Walter and Schweitzer, Marcus and Wulf, Volker},
year = {2016},
keywords = {CSCW},
}

  • Reuter, C., Ludwig, T. & Pipek, V. (2016)Kooperative Resilienz – ein soziotechnischer Ansatz durch Kooperationstechnologien im Krisenmanagement

    IN Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO), Vol. 47, Pages: 159–169 doi:10.1007/s11612-016-0317-7
    [BibTeX] [Abstract] [Download PDF]

    Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich auf die Verfügbarkeit technischer Systeme fokussiert ist, betrachtet unser Beitrag Resilienz als soziotechnisches Konstrukt und zeigt Möglichkeiten zur Förderung kooperativer Resilienz, insbesondere durch Kooperationstechnologie, auf. Nach einer Definition von Resilienz im Allgemeinen und im Katastrophenschutz – unserem Anwendungsfeld – sowie im Kontext kooperativer Strukturen, stellen wir unsere Methodik und die entwickelten Kooperationstechnologien vor. Diese adressieren die Zusammenarbeit verschiedener Akteure (z. B. Feuerwehr, Polizei, Bevölkerung) in Schadenslagen. Abschließend diskutieren wir den Beitrag dieser Technologien zur kooperativen Resilienz als Fähigkeit, Krisen der Kooperation durch Anpassungsfähigkeit an geänderte Realitäten mithilfe von Kooperationstechnologie zu überstehen.

    @article{reuter_kooperative_2016,
title = {Kooperative {Resilienz} – ein soziotechnischer {Ansatz} durch {Kooperationstechnologien} im {Krisenmanagement}},
volume = {47},
url = {http://wineme.uni-siegen.de/paper/2016/2016_ReuterLudwigPipek_KooperativeResilienz_GIOJournal.pdf https://www.wineme.uni-siegen.de/paper/2016/2016_reuterludwigpipek_kooperativeresilienz_gio.pdf},
doi = {10.1007/s11612-016-0317-7},
abstract = {Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich auf die Verfügbarkeit technischer Systeme fokussiert ist, betrachtet unser Beitrag Resilienz als soziotechnisches Konstrukt und zeigt Möglichkeiten zur Förderung kooperativer Resilienz, insbesondere durch Kooperationstechnologie, auf. Nach einer Definition von Resilienz im Allgemeinen und im Katastrophenschutz – unserem Anwendungsfeld – sowie im Kontext kooperativer Strukturen, stellen wir unsere Methodik und die entwickelten Kooperationstechnologien vor. Diese adressieren die Zusammenarbeit verschiedener Akteure (z. B. Feuerwehr, Polizei, Bevölkerung) in Schadenslagen. Abschließend diskutieren wir den Beitrag dieser Technologien zur kooperativen Resilienz als Fähigkeit, Krisen der Kooperation durch Anpassungsfähigkeit an geänderte Realitäten mithilfe von Kooperationstechnologie zu überstehen.},
number = {2},
journal = {Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO)},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, HCI, EmerGent, KOKOS, Kooperation, InfoStrom, RSF},
pages = {159--169},
}

  • Kotthaus, C., Ludwig, T. & Pipek, V. (2016)Persuasive System Design Analysis of Mobile Warning Apps for Citizens.

    Adjunct Proceedings of the 11th International Conference on Persuasive Technology, (Persuasive ’16). Salzburg
    [BibTeX] [Download PDF] 

    @inproceedings{kotthaus_persuasive_2016,
address = {Salzburg},
title = {Persuasive {System} {Design} {Analysis} of {Mobile} {Warning} {Apps} for {Citizens}.},
url = {https://static1.squarespace.com/static/537a1f91e4b0ccfe943c6bc6/t/56fbb7b940261dc6fac3fb91/1459337146812/7_Kotthaus_Ludwig_Pipek.pdf},
booktitle = {Adjunct {Proceedings} of the 11th {International} {Conference} on {Persuasive} {Technology}, ({Persuasive} '16)},
author = {Kotthaus, Christoph and Ludwig, Thomas and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, PRAXLABS},
}

  • Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S. & Sautter, J. (2016)Aktuelle Ansätze zur Mensch-Computer-Interaktion in sicherheitskritischen Systemen

    Mensch & Computer: Workshopband. Aachen, Germany, Publisher: Gesellschaft für Informatik e.V. doi:10.18420/muc2016-ws01-0000
    [BibTeX] [Abstract] [Download PDF]

    Die zunehmende Durchdringung der Lebenswelt mit IT macht auch nicht vor sicherheitskritischen Systemen halt. Anwendungsfelder betreffen kritische Infrastrukturen, Leitstellensysteme, Fahrzeug- und Verkehrsführungssoftware, Prozessführungssysteme, Produktionstechnologien, Anwendung der Medizintechnik, des Krisenmanagements, der Gefahrenabwehr oder des Terrorismus. Die Mensch-Computer-Interaktion in solchen sicherheitskritischen Systemen und Anwendungsfeldern ist eine Herausforderung nicht nur für die Informatik, sondern eine interdisziplinäre Aufgabe an der Schnittstelle vieler Disziplinen. Zunehmend müssen auch mobile Kontexte und Endgeräte sowie soziale Netzwerke in die Betrachtungen einbezogen werden.

    @inproceedings{reuter_aktuelle_2016,
address = {Aachen, Germany},
title = {Aktuelle {Ansätze} zur {Mensch}-{Computer}-{Interaktion} in sicherheitskritischen {Systemen}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5056/Reuter_etal_2016.pdf http://wineme.uni-siegen.de/paper/2016/2016_Reuteretal_AktuelleAnsatzeSicherheitskritischeHCI.pdf},
doi = {10.18420/muc2016-ws01-0000},
abstract = {Die zunehmende Durchdringung der Lebenswelt mit IT macht auch nicht vor sicherheitskritischen Systemen halt. Anwendungsfelder betreffen kritische Infrastrukturen, Leitstellensysteme, Fahrzeug- und Verkehrsführungssoftware, Prozessführungssysteme, Produktionstechnologien, Anwendung der Medizintechnik, des Krisenmanagements, der Gefahrenabwehr oder des Terrorismus. Die Mensch-Computer-Interaktion in solchen sicherheitskritischen Systemen und Anwendungsfeldern ist eine Herausforderung nicht nur für die Informatik, sondern eine interdisziplinäre Aufgabe an der Schnittstelle vieler Disziplinen. Zunehmend müssen auch mobile Kontexte und Endgeräte sowie soziale Netzwerke in die Betrachtungen einbezogen werden.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
editor = {Weyers, B. and Dittmar, A.},
year = {2016},
keywords = {CSCW, HCI, EmerGent, SMO, KOKOS},
}

  • Ludwig, T., Dax, J., Pipek, V. & Randall, D. (2016)Work or Leisure? Designing a User-Centered Approach for Researching Activity ‘in the Wild’

    IN Journal of Personal and Ubiquitous Computing (PUC), Springer
    [BibTeX] 

    @article{ludwig_work_2016,
title = {Work or {Leisure}? {Designing} a {User}-{Centered} {Approach} for {Researching} {Activity} ‘in the {Wild}'},
journal = {Journal of Personal and Ubiquitous Computing (PUC), Springer},
author = {Ludwig, Thomas and Dax, Julian and Pipek, Volkmar and Randall, David},
year = {2016},
keywords = {A-Paper, CSCW, MdK},
}

  • Hansson, K., Aitamurto, T., Ludwig, T. & Muller, M. (2016)Editorial for the workshop “Toward a Typology of Participation in Crowd Work”

    International Reports on Socio-Informatics (IRSI), Proceedings of the CSCW 2016 – Workshop: Toward a Typology of Participation in Crowdwork., Pages: Vol. 13, Iss. 1, pp. 5–6
    [BibTeX] [Download PDF] 

    @inproceedings{hansson_editorial_2016,
title = {Editorial for the workshop “{Toward} a {Typology} of {Participation} in {Crowd} {Work}”},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss1/IRSI_Vol13-Iss1_2016_Summary.pdf},
booktitle = {International {Reports} on {Socio}-{Informatics} ({IRSI}), {Proceedings} of the {CSCW} 2016 – {Workshop}: {Toward} a {Typology} of {Participation} in {Crowdwork}},
author = {Hansson, Karin and Aitamurto, Tanja and Ludwig, Thomas and Muller, Michael},
editor = {Ludwig, Thomas and Hansson, Karin and Muller, Michael and Aitamurto, Tanja},
year = {2016},
keywords = {CSCW},
pages = {Vol. 13, Iss. 1, pp. 5--6},
}

  • Ludwig, T., Kotthaus, C. & Pipek, V. (2016)Situated and Ubiquitous Crowdsourcing with Volunteers During Disasters

    Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing: Adjunct. New York, NY, USA, Publisher: ACM, Pages: 1441–1447 doi:10.1145/2968219.2968585
    [BibTeX] 

    @inproceedings{ludwig_situated_2016,
address = {New York, NY, USA},
series = {{UbiComp} '16},
title = {Situated and {Ubiquitous} {Crowdsourcing} with {Volunteers} {During} {Disasters}},
isbn = {978-1-4503-4462-3},
doi = {10.1145/2968219.2968585},
booktitle = {Proceedings of the 2016 {ACM} {International} {Joint} {Conference} on {Pervasive} and {Ubiquitous} {Computing}: {Adjunct}},
publisher = {ACM},
author = {Ludwig, Thomas and Kotthaus, Christoph and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, PRAXLABS, KOKOS, volunteers, crisis management, situated crowdsourcing, ubiquitous crowdsourcing},
pages = {1441--1447},
}

  • Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M., von Radziewski, E. & Pipek, V. (2016)Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research

    IN i-com: Journal of Interactive Media, Vol. 15, Pages: 249–264 doi:10.1515/icom-2016-0036
    [BibTeX] [Abstract] [Download PDF]

    A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.

    @article{reuter_big_2016,
title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}},
volume = {15},
url = {http://wineme.uni-siegen.de/paper/2016/2016_Reuteretal_BigDatainCrisisDatasets_ICOM.pdf},
doi = {10.1515/icom-2016-0036},
abstract = {A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.},
number = {3},
journal = {i-com: Journal of Interactive Media},
author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, HCI, EmerGent, SMO, PRAXLABS, KOKOS},
pages = {249--264},
}

  • Hansson, K., Muller, M., Aitamurto, T., Light, A., Mazarakis, A., Gupta, N. & Ludwig, T. (2016)Toward a Typology of Participation in Crowdwork

    Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion. New York, NY, USA, Publisher: ACM, Pages: 515–521 doi:10.1145/2818052.2855510
    [BibTeX] [Download PDF] 

    @inproceedings{hansson_toward_2016,
address = {New York, NY, USA},
series = {{CSCW} '16 {Companion}},
title = {Toward a {Typology} of {Participation} in {Crowdwork}},
isbn = {978-1-4503-3950-6},
url = {http://www.tholud.de/wp-content/uploads/2016/05/2016-HanssonEtAl-Toward-a-Typology-CSCW.pdf http://doi.acm.org/10.1145/2818052.2855510},
doi = {10.1145/2818052.2855510},
booktitle = {Proceedings of the 19th {ACM} {Conference} on {Computer} {Supported} {Cooperative} {Work} and {Social} {Computing} {Companion}},
publisher = {ACM},
author = {Hansson, Karin and Muller, Michael and Aitamurto, Tanja and Light, Ann and Mazarakis, Athanasios and Gupta, Neha and Ludwig, Thomas},
year = {2016},
keywords = {CSCW, PRAXLABS, KOKOS, citizen science, crowd dynamics, crowdfunding, Crowdsourcing, crowdwork, e-participation, peer-production},
pages = {515--521},
}

  • Ludwig, T. (2016)Understanding Complex Information Infrastructures: Design Characteristics of ICT Tools for Researching Modern Technology Usage (PhD Thesis) (to appear in Springer)

    [BibTeX] 

    @book{ludwig_understanding_2016,
title = {Understanding {Complex} {Information} {Infrastructures}: {Design} {Characteristics} of {ICT} {Tools} for {Researching} {Modern} {Technology} {Usage} ({PhD} {Thesis}) (to appear in {Springer})},
author = {Ludwig, Thomas},
year = {2016},
keywords = {thesis, CSCW, EmerGent, KOKOS, Dissertation},
}

2015

  • Reuter, C., Ludwig, T., Friberg, T., Pratzler-Wanczura, S. & Gizikis, A. (2015)Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries

    IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 36–58 doi:10.4018/IJISCRAM.2015040103
    [BibTeX] [Abstract] [Download PDF]

    Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service’s participation in research on social media as well as current challenges, benefits and future plans.

    @article{reuter_social_2015,
title = {Social {Media} and {Emergency} {Services}? {Interview} {Study} on {Current} and {Potential} {Use} in 7 {European} {Countries}},
volume = {7},
issn = {1937-9390},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuteretal_socialmediaemergencyservices-interview-study_ijiscram.pdf http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJISCRAM.2015040103},
doi = {10.4018/IJISCRAM.2015040103},
abstract = {Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.},
number = {2},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian and Ludwig, Thomas and Friberg, Therese and Pratzler-Wanczura, Sylvia and Gizikis, Alexis},
month = apr,
year = {2015},
keywords = {CSCW, HCI, EmerGent, SMO, PRAXLABS},
pages = {36--58},
}

  • Reuter, C., Ludwig, T., Funke, T. & Pipek, V. (2015)SOMAP: Network Independent Social-Offline-Map-Mashup

    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Kristiansand, Norway, Publisher: ISCRAM
    [BibTeX] [Abstract] [Download PDF]

    Maps, showing the tactical or the administrative situation at any particular time, play a central role in disaster management. They can be realized as interactive map mashups. In addition to classical information (weather, water levels, energy network, forces), they can also be used to present a view on citizen-generated content, e.g. from social media. In this paper we offer insights into how mobile map mashups can assist citizens during infrastructure failures that often occur in large-scale emergencies. Based on a review of approaches and mobile applications from literature and especially from practice, we present SOMAP (social offline map), a mobile app we developed in Android. It offers offline map functionality in terms of (A) pro-active loading and storing of potentially needed maps of the respective area as well as (B) the possibility of exchanging information from social media using Bluetooth. The application was evaluated qualitatively, to gain insights into the potential of such applications.

    @inproceedings{reuter_somap_2015,
address = {Kristiansand, Norway},
title = {{SOMAP}: {Network} {Independent} {Social}-{Offline}-{Map}-{Mashup}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuterludwigfunkepipek_somap-socialofflinemap_iscram.pdf},
abstract = {Maps, showing the tactical or the administrative situation at any particular time, play a central role in disaster management. They can be realized as interactive map mashups. In addition to classical information (weather, water levels, energy network, forces), they can also be used to present a view on citizen-generated content, e.g. from social media. In this paper we offer insights into how mobile map mashups can assist citizens during infrastructure failures that often occur in large-scale emergencies. Based on a review of approaches and mobile applications from literature and especially from practice, we present SOMAP (social offline map), a mobile app we developed in Android. It offers offline map functionality in terms of (A) pro-active loading and storing of potentially needed maps of the respective area as well as (B) the possibility of exchanging information from social media using Bluetooth. The application was evaluated qualitatively, to gain insights into the potential of such applications.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Ludwig, Thomas and Funke, Timo and Pipek, Volkmar},
editor = {Palen, Leysia and Büscher, Monika and Comes, Tina and Hughes, Amanda Lee},
year = {2015},
keywords = {CSCW, HCI, EmerGent, SMO, PRAXLABS, Infrastruktur, Kooperation},
}

  • Dax, J., Ludwig, T., Stickel, O. & Scholl, S. (2015)Die richtige Frage zur richtigen Zeit: Ereignisbedingte Fragebogen-Studien mittels und über Smartphone-Apps

    Mensch & Computer: Workshopband., Publisher: De Gruyter Oldenbourg, Pages: 713–720
    [BibTeX] [Download PDF] 

    @inproceedings{dax_richtige_2015,
title = {Die richtige {Frage} zur richtigen {Zeit}: {Ereignisbedingte} {Fragebogen}-{Studien} mittels und über {Smartphone}-{Apps}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/4776/Dax_etal_2015.pdf?sequence=1},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {De Gruyter Oldenbourg},
author = {Dax, Julian and Ludwig, Thomas and Stickel, Oliver and Scholl, Simon},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2015},
keywords = {CSCW, CUBES},
pages = {713--720},
}

  • Ludwig, T., Stickel, O., Boden, A., Pipek, V. & Wulf, V. (2015)Appropriating Digital Fabrication Technologies — A comparative study of two 3D Printing Communities

    IN iConference 2015 Proceedings
    [BibTeX] [Abstract] [Download PDF]

    yes

    @article{ludwig_appropriating_2015-1,
title = {Appropriating {Digital} {Fabrication} {Technologies} — {A} comparative study of two {3D} {Printing} {Communities}},
url = {http://hdl.handle.net/2142/73674},
abstract = {yes},
journal = {iConference 2015 Proceedings},
author = {Ludwig, Thomas and Stickel, Oliver and Boden, Alexander and Pipek, Volkmar and Wulf, Volker},
year = {2015},
keywords = {fablab, knowledge management, qualitative research methods},
}

  • Ludwig, T., Reuter, C. & Pipek, V. (2015)Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies

    IN ACM Transactions on Computer-Human Interaction (ToCHI), Vol. 21, Pages: Article 17 doi:10.1145/2749461
    [BibTeX] [Abstract] [Download PDF]

    People all over the world are regularly affected by disasters and emergencies. Besides official emergency services, ordinary citizens are getting increasingly involved in crisis response work. They are usually present on-site at the place of incident and use social media to share information about the event. For emergency services, the large amount of citizen-generated content in social media, however, means that finding high-quality information is similar to “finding a needle in a haystack”. This article presents an approach to how a dynamic and subjective quality assessment of citizen-generated content could support the work of emergency services. First, we present results of our empirical study concerning the usage of citizen-generated content by emergency services. Based on our literature review and empirical study, we derive design guidelines and describe a concept for dynamic quality measurement that is implemented as a service-oriented web-application “Social Haystack.” Finally, we outline findings of its evaluation and implications thereof.

    @article{ludwig_social_2015-1,
title = {Social {Haystack}: {Dynamic} {Quality} {Assessment} of {Citizen}-{Generated} {Content} in {Social} {Media} during {Emergencies}},
volume = {21},
url = {http://dl.acm.org/citation.cfm?id=2798442.2749461 https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterpipek_socialhaystack_tochi.pdf},
doi = {10.1145/2749461},
abstract = {People all over the world are regularly affected by disasters and emergencies. Besides official emergency services, ordinary citizens are getting increasingly involved in crisis response work. They are usually present on-site at the place of incident and use social media to share information about the event. For emergency services, the large amount of citizen-generated content in social media, however, means that finding high-quality information is similar to “finding a needle in a haystack”. This article presents an approach to how a dynamic and subjective quality assessment of citizen-generated content could support the work of emergency services. First, we present results of our empirical study concerning the usage of citizen-generated content by emergency services. Based on our literature review and empirical study, we derive design guidelines and describe a concept for dynamic quality measurement that is implemented as a service-oriented web-application “Social Haystack.” Finally, we outline findings of its evaluation and implications thereof.},
number = {4},
journal = {ACM Transactions on Computer-Human Interaction (ToCHI)},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
year = {2015},
keywords = {A-Paper, CSCW, HCI, EmerGent, SMO, PRAXLABS, MdK},
pages = {Article 17},
}

  • Ludwig, T. (2015)Incentives Mechanisms for Participatory Sensing within Research Context

    Adjunct Proceedings of the European Conference on Computer-Supported Collaborative Work (ECSCW). Oslo
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_incentives_2015,
address = {Oslo},
title = {Incentives {Mechanisms} for {Participatory} {Sensing} within {Research} {Context}},
url = {http://www.tholud.de/wp-content/uploads/2015/12/ECSCW15-Incentives-Mechanisms-for-Participatory-Sensing-within-Research-Context.pdf},
booktitle = {Adjunct {Proceedings} of the {European} {Conference} on {Computer}-{Supported} {Collaborative} {Work} ({ECSCW})},
author = {Ludwig, Thomas},
year = {2015},
keywords = {CSCW},
}

  • Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S. & Sautter, J. (2015)Proceedings des Workshops “Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen”

    Mensch & Computer: Workshopband., Publisher: Oldenbourg-Verlag
    [BibTeX] [Download PDF] 

    @inproceedings{reuter_proceedings_2015-1,
title = {Proceedings des {Workshops} "{Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in sicherheitskritischen {Systemen}"},
url = {http://www.wineme.uni-siegen.de/paper/2015/2015_proc-kritischemci_muc.pdf},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2015},
}

  • Ludwig, T., Reuter, C. & Pipek, V. (2015)Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies

    IN ACM Transactions on Computer-Human Interaction, Vol. 22, Pages: 17:1–17:27
    [BibTeX] [Download PDF] 

    @article{ludwig_social_2015,
title = {Social {Haystack}: {Dynamic} {Quality} {Assessment} of {Citizen}-{Generated} {Content} in {Social} {Media} during {Emergencies}},
volume = {22},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterpipek_socialhaystack_tochi.pdf},
number = {4},
journal = {ACM Transactions on Computer-Human Interaction},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
year = {2015},
keywords = {A-Paper, CSCW, EmerGent, PRAXLABS, MdK},
pages = {17:1--17:27},
}

  • Ludwig, T. & Pipek, V. (2015)Sociable Technologies for Supporting End-Users in Handling 3D Printers.

    International Reports on Socio-Informatics, Vol. 12 Iss. 2, Proceedings of the CHI 2015 – Workshop on End User Development in the Internet of Things Era., Pages: 33–38
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_sociable_2015,
title = {Sociable {Technologies} for {Supporting} {End}-{Users} in {Handling} {3D} {Printers}.},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2015Vol12Iss2/IRSI_Vol12-Iss2_2015_Ludwig_Pipek_Sociable_Technologies_for_Supporting_End-Users_in_Handling_3D_Printer_01.pdf},
booktitle = {International {Reports} on {Socio}-{Informatics}, {Vol}. 12 {Iss}. 2, {Proceedings} of the {CHI} 2015 - {Workshop} on {End} {User} {Development} in the {Internet} of {Things} {Era}},
author = {Ludwig, Thomas and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, PRAXLABS},
pages = {33--38},
}

  • Reuter, C., Ludwig, T., Ritzkatis, M. & Pipek, V. (2015)Social-QAS: Tailorable Quality Assessment Service for Social Media Content

    Proceedings of the International Symposium on End-User Development (IS-EUD). Lecture Notes in Computer Science., Pages: 156–170 doi:10.1007/978-3-319-18425-8_11
    [BibTeX] [Abstract] [Download PDF]

    More than 3 billion people use the Internet, many of whom also use social media services such as the social network Facebook with about 1.35 billion active users monthly or the microblogging platform Twitter numbering approximately 284 million active users monthly. This paper researches how a tailorable quality assessment service can assist the use of citizen-generated content from social media. In particular, we want to study how users can articulate their personal quality criteria appropriately. A presentation of related work is followed by an empirical study on the use of social media in the field of emergency management, focusing on situation assessment practices by the emergency services. Based on this, we present the tailorable quality assessment service (QAS) for social media content, which has been implemented and integrated into an existing application for both volunteers and the emergency services.

    @inproceedings{reuter_social-qas_2015,
title = {Social-{QAS}: {Tailorable} {Quality} {Assessment} {Service} for {Social} {Media} {Content}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuterludwigritzkatispipek_qualityassessmentservice_iseud.pdf http://www.springer.com/us/book/9783319184241 https://link.springer.com/chapter/10.1007%2F978-3-319-18425-8_11},
doi = {10.1007/978-3-319-18425-8_11},
abstract = {More than 3 billion people use the Internet, many of whom also use social media services such as the social network Facebook with about 1.35 billion active users monthly or the microblogging platform Twitter numbering approximately 284 million active users monthly. This paper researches how a tailorable quality assessment service can assist the use of citizen-generated content from social media. In particular, we want to study how users can articulate their personal quality criteria appropriately. A presentation of related work is followed by an empirical study on the use of social media in the field of emergency management, focusing on situation assessment practices by the emergency services. Based on this, we present the tailorable quality assessment service (QAS) for social media content, which has been implemented and integrated into an existing application for both volunteers and the emergency services.},
booktitle = {Proceedings of the {International} {Symposium} on {End}-{User} {Development} ({IS}-{EUD}). {Lecture} {Notes} in {Computer} {Science}},
author = {Reuter, Christian and Ludwig, Thomas and Ritzkatis, Michael and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, EmerGent, SMO, CUBES},
pages = {156--170},
}

  • Ludwig, T. & Winter, S. (2015)Kichen, Clubs und Co. – Soziale Netzwerke für den Bevölkerungsschutz

    Kurz-Dokumentation 15. Forum Katastrophenvorsorge. Berlin
    [BibTeX] 

    @inproceedings{ludwig_kichen_2015,
address = {Berlin},
title = {Kichen, {Clubs} und {Co}. - {Soziale} {Netzwerke} für den {Bevölkerungsschutz}},
booktitle = {Kurz-{Dokumentation} 15. {Forum} {Katastrophenvorsorge}},
author = {Ludwig, Thomas and Winter, Stephan},
year = {2015},
keywords = {CSCW, PRAXLABS, KOKOS},
}

  • Reuter, C., Ludwig, T., Pipek, V., Herczeg, M., Mentler, T., Nestler, S., Sautter, J., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S. & Sautter, J. (2015)Proceedings des Workshops “Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen”

    Mensch & Computer: Workshopband. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 99–140
    [BibTeX] [Abstract] [Download PDF]

    Mensch-Computer-Interaktion und Social Computing spielen auch in Krisensituationen eine große Rolle. Durch die größere Verbreitung mobiler und ubiquitärer Technologien sowie die zunehmende Durchdringung sozialer und kooperativer Medien im Alltag haben sich auch im Bereich des Krisenmanagements und der zivilen Sicherheitsforschung neue Möglichkeiten und Potenziale, aber auch Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen Behörden und Organisationen mit Sicherheitsaufgaben (BOS), aber zunehmend auch die Einbeziehung der von der Krise betroffenen Akteure aus den Bereichen der Industrie und der Bürger, die eine Rolle als aktive Krisenmanager wahrnehmen und BOS unterstützen.

    @inproceedings{reuter_proceedings_2015,
address = {München, Germany},
title = {Proceedings des {Workshops} "{Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in sicherheitskritischen {Systemen}"},
url = {http://www.wineme.uni-siegen.de/paper/2015/2015_proc-kritischemci_muc.pdf https://www.wineme.uni-siegen.de/paper/2014/2014_proc-mci-in-krisen_muc.pdf},
abstract = {Mensch-Computer-Interaktion und Social Computing spielen auch in Krisensituationen eine große Rolle. Durch die größere Verbreitung mobiler und ubiquitärer Technologien sowie die zunehmende Durchdringung sozialer und kooperativer Medien im Alltag haben sich auch im Bereich des Krisenmanagements und der zivilen Sicherheitsforschung neue Möglichkeiten und Potenziale, aber auch Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen Behörden und Organisationen mit Sicherheitsaufgaben (BOS), aber zunehmend auch die Einbeziehung der von der Krise betroffenen Akteure aus den Bereichen der Industrie und der Bürger, die eine Rolle als aktive Krisenmanager wahrnehmen und BOS unterstützen.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar and Herczeg, Michael and Mentler, Tilo and Nestler, Simon and Sautter, Johannes and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2015},
keywords = {CSCW, HCI, EmerGent, SMO},
pages = {99--140},
}

  • Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S. & Sautter, J. (2015)Editorial: Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen

    Mensch & Computer: Workshopband., Publisher: Oldenbourg Verlag, Pages: 3–9
    [BibTeX] [Abstract] [Download PDF]

    Mensch-Maschine-Interaktion in sicherheitskritischen Systemen ist ein für die Informatik und die jeweiligen Anwendungsdomänen in der Bedeutung weiter zunehmendes Thema. Dieser Workshop der GI-Fachgruppe „Mensch-Maschine-Interaktion in sicherheitskritischen Systemen“ innerhalb des Fach-bereichs Mensch-Computer-Interaktion soll aktuelle Entwicklungen und Fragestellungen offenlegen und neue Impulse für das Forschungsgebiet geben.

    @inproceedings{reuter_editorial_2015,
title = {Editorial: {Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in sicherheitskritischen {Systemen}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuteretal_editorial-kritischehci_muc.pdf},
abstract = {Mensch-Maschine-Interaktion in sicherheitskritischen Systemen ist ein für die Informatik und die jeweiligen Anwendungsdomänen in der Bedeutung weiter zunehmendes Thema. Dieser Workshop der GI-Fachgruppe „Mensch-Maschine-Interaktion in sicherheitskritischen Systemen“ innerhalb des Fach-bereichs Mensch-Computer-Interaktion soll aktuelle Entwicklungen und Fragestellungen offenlegen und neue Impulse für das Forschungsgebiet geben.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Verlag},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
editor = {Schmidt, Albrecht and Weisbecke, Anette and Burmester, Michael},
year = {2015},
keywords = {CSCW, HCI, EmerGent, SMO, PRAXLABS},
pages = {3--9},
}

  • Ludwig, T., Reuter, C., Heukäufer, R. & Pipek, V. (2015)CoTable : Collaborative Social Media Analysis with Multi-Touch Tables

    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Kristiansand, Norway, Publisher: ISCRAM
    [BibTeX] [Abstract] [Download PDF]

    To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables

    @inproceedings{ludwig_cotable_2015,
address = {Kristiansand, Norway},
title = {{CoTable} : {Collaborative} {Social} {Media} {Analysis} with {Multi}-{Touch} {Tables}},
isbn = {978-82-7117-788-1},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterheukaeuferpipek_cotable_iscram.pdf},
abstract = {To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Ludwig, Thomas and Reuter, Christian and Heukäufer, Ralf and Pipek, Volkmar},
editor = {Palen, Leysia and Büscher, Monika and Comes, Tina and Hughes, Amanda L.},
year = {2015},
keywords = {cscw, CSCW, HCI, EmerGent, SMO, PRAXLABS, Kooperation, collaboration, social media, coverimage, multi-touch tables},
}

  • Meurer, J., Dax, J., Stein, M., Ludwig, T. & Wulf, V. (2015)Bridging Location-based Data with Mobile Practices

    IN MOBILITY 2015, Pages: 22
    [BibTeX] 

    @article{meurer_bridging_2015,
title = {Bridging {Location}-based {Data} with {Mobile} {Practices}},
journal = {MOBILITY 2015},
author = {Meurer, Johanna and Dax, Julian and Stein, Martin and Ludwig, Thomas and Wulf, Volker},
year = {2015},
keywords = {PRAXLABS},
pages = {22},
}

  • Ludwig, T., Reuter, C., Siebigteroth, T. & Pipek, V. (2015)CrowdMonitor: Mobile Crowd Sensing for Assessing Physical and Digital Activities of Citizens during Emergencies

    Proceedings of the International Conference on Human Factors in Computing Systems (CHI). New York, USA, Publisher: ACM Press, Pages: 4083–4092
    [BibTeX] [Abstract] [Download PDF]

    Emergencies such as the 2013 Central European flood or the 2013 typhoon Haiyan in Philippines have shown how citizens can organize themselves and coordinate private relief activities. These activities can be found in (physical) groups of affected people, but also within (digital) social media communities. There is an evident need, however, for a clearer picture of what exactly is going on to be available for use by the official emergency services: to enlist them, to keep them safe, to support their efforts and to avoid need-less duplications or conflicts. Aligning emergency services and volunteer activities is, then, crucial. In this paper we present a mobile crowd sensing based concept, which was designed as well as implemented as the application CrowdMonitor and facilitates the detection of physical and digital activities and the assignment of specific tasks to citizens. Finally, we outline the findings of its evaluation.

    @inproceedings{ludwig_crowdmonitor_2015,
address = {New York, USA},
title = {{CrowdMonitor}: {Mobile} {Crowd} {Sensing} for {Assessing} {Physical} and {Digital} {Activities} of {Citizens} during {Emergencies}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreutersiebigterothpipek_crowdmonitor_chi.pdf},
abstract = {Emergencies such as the 2013 Central European flood or the 2013 typhoon Haiyan in Philippines have shown how citizens can organize themselves and coordinate private relief activities. These activities can be found in (physical) groups of affected people, but also within (digital) social media communities. There is an evident need, however, for a clearer picture of what exactly is going on to be available for use by the official emergency services: to enlist them, to keep them safe, to support their efforts and to avoid need-less duplications or conflicts. Aligning emergency services and volunteer activities is, then, crucial. In this paper we present a mobile crowd sensing based concept, which was designed as well as implemented as the application CrowdMonitor and facilitates the detection of physical and digital activities and the assignment of specific tasks to citizens. Finally, we outline the findings of its evaluation.},
booktitle = {Proceedings of the {International} {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
publisher = {ACM Press},
author = {Ludwig, Thomas and Reuter, Christian and Siebigteroth, Tim and Pipek, Volkmar},
editor = {Begole, Bo and Jinwoo, Kim and Kor, Inkpeni and Woontack, Woo},
year = {2015},
keywords = {A-Paper, CSCW, HCI, EmerGent, PRAXLABS, Kooperation},
pages = {4083--4092},
}

  • Ludwig, T., Hilbert, T. & Pipek, V. (2015)Collaborative Visualization for Supporting the Analysis of Mobile Device Data

    ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway., Publisher: Springer, Pages: 305–316 doi:10.1007/978-3-319-20499-4_17
    [BibTeX] [Abstract] [Download PDF]

    Visualizations are mainly used for providing easy access to complex information and data. Within this paper we focus on how visualization itself can serve as a collaborative aspect within distributed and asynchronous team work. In doing so, we try to uncover challenges to support a team of researchers in understanding and analyzing mobile data by collaborative visualization. Based on a review of recent literature, two workshops with participants from the academic field were conducted, which revealed use cases and major design challenges for a collaborative visualization approach. With our user-centered study, we introduce design implications for collaborative visualizations that focus on research questions instead on single visualizations, embed multiple visualizations into a discussion thread, highlight relations between research artefacts as well as include external parties in collaborative visualizations.

    @inproceedings{ludwig_collaborative_2015,
title = {Collaborative {Visualization} for {Supporting} the {Analysis} of {Mobile} {Device} {Data}},
isbn = {978-3-319-20498-7},
url = {http://dx.doi.org/10.1007/978-3-319-20499-4_17 http://www.ecscw.org/2015/chp:10.1007/978-3-319-20499-4_17.pdf},
doi = {10.1007/978-3-319-20499-4_17},
abstract = {Visualizations are mainly used for providing easy access to complex information and data. Within this paper we focus on how visualization itself can serve as a collaborative aspect within distributed and asynchronous team work. In doing so, we try to uncover challenges to support a team of researchers in understanding and analyzing mobile data by collaborative visualization. Based on a review of recent literature, two workshops with participants from the academic field were conducted, which revealed use cases and major design challenges for a collaborative visualization approach. With our user-centered study, we introduce design implications for collaborative visualizations that focus on research questions instead on single visualizations, embed multiple visualizations into a discussion thread, highlight relations between research artefacts as well as include external parties in collaborative visualizations.},
booktitle = {{ECSCW} 2015: {Proceedings} of the 14th {European} {Conference} on {Computer} {Supported} {Cooperative} {Work}, 19-23 {September} 2015, {Oslo}, {Norway}},
publisher = {Springer},
author = {Ludwig, Thomas and Hilbert, Tino and Pipek, Volkmar},
editor = {Boulus-Rødje, Nina and Ellingsen, Gunnar and Bratteteig, Tone and Aanestad, Margunn and Bjørn, Pernille},
year = {2015},
keywords = {CSCW, MdK},
pages = {305--316},
}

  • Ludwig, T., Kotthaus, C. & van Dongen, S. (2015)Public Displays zur Koordinierung ungebundener Helfer in Schadenslagen

    Mensch & Computer: Workshopband., Publisher: De Gruyter Oldenbourg, Pages: 19–27
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_public_2015,
title = {Public {Displays} zur {Koordinierung} ungebundener {Helfer} in {Schadenslagen}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/4705/Ludwig_Kotthaus_Dongen_2015.pdf?sequence=1},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {De Gruyter Oldenbourg},
author = {Ludwig, Thomas and Kotthaus, Christoph and van Dongen, Sören},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2015},
keywords = {CSCW, PRAXLABS},
pages = {19--27},
}

  • Dax, J., Ludwig, T., Meurer, J., Pipek, V., Stein, M. & Stevens, G. (2015)FRAMES – A Framework for Adaptable Mobile Event-Contingent Self-report Studies

    End-User Development – 5th International Symposium, IS-EUD 2015, Madrid, Spain, May 26-29, 2015. Proceedings., Publisher: Springer, Pages: 141–155 doi:10.1007/978-3-319-18425-8_10
    [BibTeX] [Download PDF] 

    @inproceedings{dax_frames_2015,
series = {Lecture {Notes} in {Computer} {Science}},
title = {{FRAMES} - {A} {Framework} for {Adaptable} {Mobile} {Event}-{Contingent} {Self}-report {Studies}},
volume = {9083},
isbn = {978-3-319-18424-1},
url = {http://dx.doi.org/10.1007/978-3-319-18425-8_10 http://link.springer.com/chapter/10.1007/978-3-319-18425-8_10 http://www.tholud.de/wp-content/uploads/2015/07/2015-daxetal-frames-iseud.pdf},
doi = {10.1007/978-3-319-18425-8_10},
booktitle = {End-{User} {Development} - 5th {International} {Symposium}, {IS}-{EUD} 2015, {Madrid}, {Spain}, {May} 26-29, 2015. {Proceedings}},
publisher = {Springer},
author = {Dax, Julian and Ludwig, Thomas and Meurer, Johanna and Pipek, Volkmar and Stein, Martin and Stevens, Gunnar},
editor = {D\${\textbackslash}textbackslashbackslash\$'\${\textbackslash}textbackslashbackslash\$iaz, Paloma and Pipek, Volkmar and Ardito, Carmelo and Jensen, Carlos and Aedo, Ignacio and Boden, Alexander},
year = {2015},
keywords = {CSCW, PRAXLABS, DBL, CUBES},
pages = {141--155},
}

  • Ludwig, T., Stickel, O., Boden, A., Pipek, V. & Wulf, V. (2015)Appropriating Digital Fabrication Technologies – A comparative study of two 3D Printing Communities

    iConference 2015 Proceedings. Newport Beach, California
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_appropriating_2015,
address = {Newport Beach, California},
title = {Appropriating {Digital} {Fabrication} {Technologies} - {A} comparative study of two {3D} {Printing} {Communities}},
url = {https://www.ideals.illinois.edu/bitstream/handle/2142/73674/67_ready.pdf},
booktitle = {{iConference} 2015 {Proceedings}},
author = {Ludwig, Thomas and Stickel, Oliver and Boden, Alexander and Pipek, Volkmar and Wulf, Volker},
year = {2015},
keywords = {CSCW, FabLab},
}

  • Ludwig, T., Kotthaus, C. & Pipek, V. (2015)Should I Try Turning It Off and On Again?: Outlining HCI Challenges for Cyber-Physical Production Systems

    IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 55–68 doi:10.4018/ijiscram.2015070104
    [BibTeX] [Download PDF] 

    @article{ludwig_should_2015,
title = {Should {I} {Try} {Turning} {It} {Off} and {On} {Again}?: {Outlining} {HCI} {Challenges} for {Cyber}-{Physical} {Production} {Systems}},
volume = {7},
url = {http://dx.doi.org/10.4018/ijiscram.2015070104},
doi = {10.4018/ijiscram.2015070104},
number = {3},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Ludwig, Thomas and Kotthaus, Christoph and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, Human-Computer-Interaction, Sociable Technologies, PRAXLABS, Cyber-Physical Production Systems},
pages = {55--68},
}

  • Ludwig, T., Kotthaus, C. & van Dongen, S. (2015)Ich bin da, wo kann ich helfen? Konzeption einer Public Display Anwendung zur Koordinierung ungebundener Einsatzhelfer

    GI/ITG KuVS Fachgespräch Ortsbezogene Anwendungen und Dienste. Siegen
    [BibTeX] 

    @inproceedings{ludwig_ich_2015,
address = {Siegen},
title = {Ich bin da, wo kann ich helfen? {Konzeption} einer {Public} {Display} {Anwendung} zur {Koordinierung} ungebundener {Einsatzhelfer}},
booktitle = {{GI}/{ITG} {KuVS} {Fachgespräch} {Ortsbezogene} {Anwendungen} und {Dienste}},
author = {Ludwig, Thomas and Kotthaus, Christoph and van Dongen, Sören},
year = {2015},
keywords = {CSCW, PRAXLABS, KOKOS},
}

  • Moi, M., Friberg, T., Marterer, R., Reuter, C., Ludwig, T., Markham, D., Hewlett, M. & Muddiman, A. (2015)Strategy for Processing and Analyzing Social Media Data Streams in Emergencies

    Proceedings of the International Conference on Information and Communication Technologies for Disaster Management (ICT-DM). Brest, France
    [BibTeX] [Abstract] [Download PDF]

    People are using social media to a greater extent, particularly in emergency situations. However, approaches for processing and analyzing the vast quantities of data produced currently lag far behind. In this paper we discuss important steps, and the associated challenges, for processing and analyzing social media in emergencies. In our research project EmerGent, a huge volume of low-quality messages will be continuously gathered from a variety of social media services such as Facebook or Twitter. Our aim is to design a software system that will process and analyze social media data, transforming the high volume of noisy data into a low volume of rich content that is useful to emergency personnel. Therefore, suitable techniques are needed to extract and condense key information from raw social media data, allowing detection of relevant events and generation of alerts pertinent to emergency personnel.

    @inproceedings{moi_strategy_2015,
address = {Brest, France},
title = {Strategy for {Processing} and {Analyzing} {Social} {Media} {Data} {Streams} in {Emergencies}},
url = {http://www.peasec.de/paper/2015/2015_Moietal_SocialMediaDataStreams_ICT-DM.pdf http://www.tholud.de/wp-content/uploads/2016/01/2015_Moietal_SocialMediaDataStreams_ICT-DM.pdf},
abstract = {People are using social media to a greater extent, particularly in emergency situations. However, approaches for processing and analyzing the vast quantities of data produced currently lag far behind. In this paper we discuss important steps, and the associated challenges, for processing and analyzing social media in emergencies. In our research project EmerGent, a huge volume of low-quality messages will be continuously gathered from a variety of social media services such as Facebook or Twitter. Our aim is to design a software system that will process and analyze social media data, transforming the high volume of noisy data into a low volume of rich content that is useful to emergency personnel. Therefore, suitable techniques are needed to extract and condense key information from raw social media data, allowing detection of relevant events and generation of alerts pertinent to emergency personnel.},
booktitle = {Proceedings of the {International} {Conference} on {Information} and {Communication} {Technologies} for {Disaster} {Management} ({ICT}-{DM})},
author = {Moi, Matthias and Friberg, Therese and Marterer, Robin and Reuter, Christian and Ludwig, Thomas and Markham, Deborah and Hewlett, Mike and Muddiman, Andrew},
year = {2015},
keywords = {CSCW, EmerGent, SMO, PRAXLABS},
}

  • Reuter, C., Ludwig, T., Kaufhold, M. & Pipek, V. (2015)XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters

    Proceedings of the Conference on Human Factors in Computing Systems (CHI). Seoul, Korea, Publisher: ACM Press, Pages: 4093–4102 doi:10.1145/2702123.2702171
    [BibTeX] [Abstract] [Download PDF]

    Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with “digital volunteers” such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application “XHELP”, which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters.

    @inproceedings{reuter_xhelp_2015,
address = {Seoul, Korea},
title = {{XHELP}: {Design} of a {Cross}-{Platform} {Social}-{Media} {Application} to {Support} {Volunteer} {Moderators} in {Disasters}},
url = {http://www.peasec.de/paper/2015/2015_ReuterLudwigKaufholdPipek_XHELP_CHI.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_reuterludwigkaufholdpipek_xhelp_chi.pdf https://www.youtube.com/watch?v=UJjonJRa3Lg http://dl.acm.org/citation.cfm?id=2702171},
doi = {10.1145/2702123.2702171},
abstract = {Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with "digital volunteers" such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application "XHELP", which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters.},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
publisher = {ACM Press},
author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Pipek, Volkmar},
year = {2015},
keywords = {A-Paper, CSCW, HCI, EmerGent, SMO, Kooperation, Selected},
pages = {4093--4102},
}

  • Ludwig, T. & Pipek, V. (2015)Sociable Technologies for Supporting End-Users in Handling 3D Printers.

    IN International Reports on Socio-Informatics, Vol. 12 Iss. 2, Proceedings of the CHI 2015 – Workshop on End User Development in the Internet of Things Era, Vol. 12, Pages: 33–38
    [BibTeX] [Abstract]

    Recently, digital fabrication technologies such as 3D printers have become more and more common at semi-or non-professional settings, such as university or private households. Such technologies show a high complexity and the close link between hardware and software in this field pose challenges for users how to operate them. With this paper we present first steps towards Sociable Technologies, a concept that encompass hardware with an integrated appropriation infrastructure, for supporting end users in using and understanding such rising 3D printing technologies.

    @article{ludwig_sociable_2015-1,
title = {Sociable {Technologies} for {Supporting} {End}-{Users} in {Handling} {3D} {Printers}.},
volume = {12},
abstract = {Recently, digital fabrication technologies such as 3D printers have become more and more common at semi-or non-professional settings, such as university or private households. Such technologies show a high complexity and the close link between hardware and software in this field pose challenges for users how to operate them. With this paper we present first steps towards Sociable Technologies, a concept that encompass hardware with an integrated appropriation infrastructure, for supporting end users in using and understanding such rising 3D printing technologies.},
journal = {International Reports on Socio-Informatics, Vol. 12 Iss. 2, Proceedings of the CHI 2015 - Workshop on End User Development in the Internet of Things Era},
author = {Ludwig, Thomas and Pipek, Volkmar},
year = {2015},
keywords = {fablab},
pages = {33--38},
}

2014

  • Reuter, C., Ludwig, T. & Pipek, V. (2014)Ad Hoc Participation in Situation Assessment: Supporting Mobile Collaboration in Emergencies

    IN ACM Transactions on Computer-Human Interaction (ToCHI), Vol. 21, Pages: 26:1–26:26 doi:10.1145/2651365
    [BibTeX] [Abstract] [Download PDF]

    Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent ‘collaboration needs’ in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.

    @article{reuter_ad_2014,
title = {Ad {Hoc} {Participation} in {Situation} {Assessment}: {Supporting} {Mobile} {Collaboration} in {Emergencies}},
volume = {21},
issn = {10730516},
url = {http://www.wineme.uni-siegen.de/paper/2014/2014_reuterludwigpipek_adhocparticipation_tochi.pdf},
doi = {10.1145/2651365},
abstract = {Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent ‘collaboration needs' in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.},
number = {5},
journal = {ACM Transactions on Computer-Human Interaction (ToCHI)},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar},
month = nov,
year = {2014},
keywords = {A-Paper, CSCW, HCI, ethnography, participation, design case study, PRAXLABS, MdK, Kooperation, collaboration, InfoStrom, Selected, emergency management, awareness, GI-CSCW-A, WKWI-A, mobile devices, IF 1.2, situation assessment},
pages = {26:1--26:26},
}

  • Ludwig, T., Stickel, O., Boden, A. & Pipek, V. (2014)Towards sociable technologies

    Proceedings of the 2014 conference on Designing interactive systems. New York, NY, USA, Publisher: ACM, Pages: 835–844 doi:10.1145/2598510.2598528
    [BibTeX] [Abstract] [Download PDF]

    Over the last years, digital fabrication technologies such as 3D printers have become more and more common at universities and small businesses as well as in communities of hobbyist makers. The high complexity of such technologies, the rapid technological progress and the close link between hardware and software in this field poses challenges for users and communities learning how to operate these machines, especially in the contexts of existing (and changing) practices. We present an empirical study on the appropriation of 3D printers in two different communities and derive design implications and challenges for building appropriation infrastructures to help users face those challenges and making technologies more sociable. Copyright © 2014 ACM.

    @inproceedings{ludwig_towards_2014-1,
address = {New York, NY, USA},
title = {Towards sociable technologies},
volume = {1},
isbn = {978-1-4503-2902-6},
url = {https://dl.acm.org/doi/10.1145/2598510.2598528},
doi = {10.1145/2598510.2598528},
abstract = {Over the last years, digital fabrication technologies such as 3D printers have become more and more common at universities and small businesses as well as in communities of hobbyist makers. The high complexity of such technologies, the rapid technological progress and the close link between hardware and software in this field poses challenges for users and communities learning how to operate these machines, especially in the contexts of existing (and changing) practices. We present an empirical study on the appropriation of 3D printers in two different communities and derive design implications and challenges for building appropriation infrastructures to help users face those challenges and making technologies more sociable. Copyright © 2014 ACM.},
booktitle = {Proceedings of the 2014 conference on {Designing} interactive systems},
publisher = {ACM},
author = {Ludwig, Thomas and Stickel, Oliver and Boden, Alexander and Pipek, Volkmar},
month = jun,
year = {2014},
note = {Issue: 1},
keywords = {fablab, Empirical study, Infrastructuring, 3D printing, Appropriation infrastructure, Hardware-related context, Sociable technologies, User-centered design},
pages = {835--844},
}

  • Ludwig, T., Stickel, O., Boden, A. & Pipek, V. (2014)Towards sociable technologies: an empirical study on designing appropriation infrastructures for 3D printing

    Designing Interactive Systems Conference 2014, DIS ’14, Vancouver, BC, Canada, June 21-25, 2014., Publisher: ACM, Pages: 835–844 doi:10.1145/2598510.2598528
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_towards_2014,
title = {Towards sociable technologies: an empirical study on designing appropriation infrastructures for {3D} printing},
isbn = {978-1-4503-2902-6},
url = {http://doi.acm.org/10.1145/2598510.2598528},
doi = {10.1145/2598510.2598528},
booktitle = {Designing {Interactive} {Systems} {Conference} 2014, {DIS} '14, {Vancouver}, {BC}, {Canada}, {June} 21-25, 2014},
publisher = {ACM},
author = {Ludwig, Thomas and Stickel, Oliver and Boden, Alexander and Pipek, Volkmar},
editor = {Wakkary, Ron and Harrison, Steve and Neustaedter, Carman and Bardzell, Shaowen and Paulos, Eric},
year = {2014},
keywords = {CSCW, FabLab},
pages = {835--844},
}

  • Ludwig, T., Siebigteroth, T. & Pipek, V. (2014)CrowdMonitor: Monitoring Physical and Digital Activities of Citizens During Emergencies

    Social Informatics – SocInfo 2014 International Workshops, Barcelona, Spain, November 11, 2014, Revised Selected Papers., Publisher: Springer, Pages: 421–428 doi:10.1007/978-3-319-15168-7_51
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_crowdmonitor_2014,
series = {Lecture {Notes} in {Computer} {Science}},
title = {{CrowdMonitor}: {Monitoring} {Physical} and {Digital} {Activities} of {Citizens} {During} {Emergencies}},
volume = {8852},
isbn = {978-3-319-15167-0},
url = {http://dx.doi.org/10.1007/978-3-319-15168-7_51 http://www.tholud.de/wp-content/uploads/2014/12/2014-Ludwig-Siebigteroth-Pipek-SoHuman.pdf},
doi = {10.1007/978-3-319-15168-7_51},
booktitle = {Social {Informatics} - {SocInfo} 2014 {International} {Workshops}, {Barcelona}, {Spain}, {November} 11, 2014, {Revised} {Selected} {Papers}},
publisher = {Springer},
author = {Ludwig, Thomas and Siebigteroth, Tim and Pipek, Volkmar},
editor = {Aiello, Luca Maria and McFarland, Daniel A},
year = {2014},
keywords = {CSCW, PRAXLABS},
pages = {421--428},
}

  • Reuter, C., Ritzkatis, M. & Ludwig, T. (2014)Entwicklung eines SOA-basierten und anpassbaren Bewertungsdienstes für Inhalte aus sozialen Medien

    Informatik 2014 – Big Data – Komplexität meistern. Stuttgart, Germany, Publisher: GI-Edition-Lecture Notes in Informatics (LNI), Pages: 977–988
    [BibTeX] [Abstract] [Download PDF]

    Dieser Beitrag soll aufzeigen, wie ein anpassbarer Bewertungsdienst die Nutzung bürgergenerierter Inhalte aus sozialen Medien unterstützen kann. Dabei soll insbesondere geklärt werden, wie dieser gestaltet werden kann und wie Nutzer die Qualitätskriterien angemessen artikulieren können. Nach einer Darstellung von Grundlagen und verwandten Arbeiten wird anhand einer empirischen Vorstudie der Umgang von Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit bürgergenerierten Informationen betrachtet. Basierend auf den dort gewonnen Erkenntnissen wurde ein service-orientierter Bewertungsdienst entwickelt und in eine Anwendung integriert, welche so den Zugang zu bürgergenerierten Informationen aus verschiedenen sozialen Medien inklusive einer anpassbaren Qualitätsbewertung ermöglicht. Eine abschließende Evaluation illustriert deren mögliche Anwendung in der Praxis.

    @inproceedings{reuter_entwicklung_2014,
address = {Stuttgart, Germany},
title = {Entwicklung eines {SOA}-basierten und anpassbaren {Bewertungsdienstes} für {Inhalte} aus sozialen {Medien}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_reuterritzkatisludwig-soabewertungsozialemedien_inf.pdf},
abstract = {Dieser Beitrag soll aufzeigen, wie ein anpassbarer Bewertungsdienst die Nutzung bürgergenerierter Inhalte aus sozialen Medien unterstützen kann. Dabei soll insbesondere geklärt werden, wie dieser gestaltet werden kann und wie Nutzer die Qualitätskriterien angemessen artikulieren können. Nach einer Darstellung von Grundlagen und verwandten Arbeiten wird anhand einer empirischen Vorstudie der Umgang von Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit bürgergenerierten Informationen betrachtet. Basierend auf den dort gewonnen Erkenntnissen wurde ein service-orientierter Bewertungsdienst entwickelt und in eine Anwendung integriert, welche so den Zugang zu bürgergenerierten Informationen aus verschiedenen sozialen Medien inklusive einer anpassbaren Qualitätsbewertung ermöglicht. Eine abschließende Evaluation illustriert deren mögliche Anwendung in der Praxis.},
booktitle = {Informatik 2014 - {Big} {Data} - {Komplexität} meistern},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Reuter, Christian and Ritzkatis, Michael and Ludwig, Thomas},
editor = {Plöderereder, E. and Grunske, L. and Schneider, E. and Ull, D.},
year = {2014},
keywords = {CSCW, HCI, EmerGent, SMO, PRAXLABS},
pages = {977--988},
}

  • Reuter, C., Ludwig, T., Pipek, V., Herczeg, M., Mentler, T., Nestler, S. & Sautter, J. (2014)Editorial: Mensch-Computer-Interaktion und Social Computing in Krisensituationen

    Mensch & Computer: Workshopband. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 101–104
    [BibTeX] [Abstract] [Download PDF]

    Die Mensch-Computer-Interaktion und Social Computing in Krisensituationen wird auch in Zukunft eine große Rolle spielen. Mit diesem Workshop möchten wir einen kleinen Beitrag leisten, diese Entwicklung in sinnvoller Weise mitzugestalten.

    @inproceedings{reuter_editorial_2014,
address = {München, Germany},
title = {Editorial: {Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in {Krisensituationen}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_reuteretal_mci-krisen-editorial_muc.pdf},
abstract = {Die Mensch-Computer-Interaktion und Social Computing in Krisensituationen wird auch in Zukunft eine große Rolle spielen. Mit diesem Workshop möchten wir einen kleinen Beitrag leisten, diese Entwicklung in sinnvoller Weise mitzugestalten.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar and Herczeg, Michael and Mentler, Tilo and Nestler, Simon and Sautter, Johannes},
editor = {Koch, Michael and Butz, Andreas and Schlichter, Johann},
year = {2014},
keywords = {CSCW, HCI, EmerGent, PRAXLABS},
pages = {101--104},
}

  • Ludwig, T. & Scholl, S. (2014)Participatory Sensing im Rahmen empirischer Forschung

    Mensch & Computer: Tagungsband., Publisher: De Gruyter Oldenbourg, Pages: 145–154
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_participatory_2014,
title = {Participatory {Sensing} im {Rahmen} empirischer {Forschung}},
url = {http://dl.mensch-und-computer.de/handle/123456789/3825 http://www.tholud.de/wp-content/uploads/2014/08/MuC_PartS_V3_final.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {De Gruyter Oldenbourg},
author = {Ludwig, Thomas and Scholl, Simon},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann H},
year = {2014},
keywords = {CSCW},
pages = {145--154},
}

  • Stickel, O., Ludwig, T. & Pipek, V. (2014)Computer im Grünen: IT-Systeme zur Unterstützung urbaner Gärten

    Mensch & Computer: Tagungsband., Publisher: De Gruyter Oldenbourg, Pages: 303–306
    [BibTeX] [Download PDF] 

    @inproceedings{stickel_computer_2014,
title = {Computer im {Grünen}: {IT}-{Systeme} zur {Unterstützung} urbaner {Gärten}},
url = {http://dl.mensch-und-computer.de/handle/123456789/3827 http://www.tholud.de/wp-content/uploads/2014/08/CSUG-MuC-2014-camera-ready.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {De Gruyter Oldenbourg},
author = {Stickel, Oliver and Ludwig, Thomas and Pipek, Volkmar},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann H},
year = {2014},
keywords = {CSCW, FabLab},
pages = {303--306},
}

  • Ludwig, T. & Siebigteroth, T. (2014)Unterstützung von BOS durch Mobile Crowd Sensing in Schadenslagen

    Mensch & Computer: Tagungsband., Publisher: De Gruyter Oldenbourg, Pages: 117–123
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_unterstutzung_2014,
title = {Unterstützung von {BOS} durch {Mobile} {Crowd} {Sensing} in {Schadenslagen}},
url = {http://dl.mensch-und-computer.de/handle/123456789/3866 https://pdfs.semanticscholar.org/bf44/2e02a8c8fe37f17bd11bc7fe68d85089a7b5.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {De Gruyter Oldenbourg},
author = {Ludwig, Thomas and Siebigteroth, Tim},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann H},
year = {2014},
keywords = {CSCW, EmerGent, PRAXLABS},
pages = {117--123},
}

  • Reuter, C., Ludwig, T., Pipek, V., Herczeg, M., Mentler, T., Nestler, S. & Sautter, J. (2014)Proceedings des Workshops Mensch-Computer-Interaktion und Social Computing in Krisensituationen

    Mensch & Computer: Workshopband. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 99–140
    [BibTeX] [Abstract] [Download PDF]

    Mensch-Computer-Interaktion und Social Computing spielen auch in Krisensituationen eine große Rolle. Durch die größere Verbreitung mobiler und ubiquitärer Technologien sowie die zunehmende Durchdringung sozialer und kooperativer Medien im Alltag haben sich auch im Bereich des Krisenmanagements und der zivilen Sicherheitsforschung neue Möglichkeiten und Potenziale, aber auch Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen Behörden und Organisationen mit Sicherheitsaufgaben (BOS), aber zunehmend auch die Einbeziehung der von der Krise betroffenen Akteure aus den Bereichen der Industrie und der Bürger, die eine Rolle als aktive Krisenmanager wahrnehmen und BOS unterstützen.

    @inproceedings{reuter_proceedings_2014,
address = {München, Germany},
title = {Proceedings des {Workshops} {Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in {Krisensituationen}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_proc-mci-in-krisen_muc.pdf},
abstract = {Mensch-Computer-Interaktion und Social Computing spielen auch in Krisensituationen eine große Rolle. Durch die größere Verbreitung mobiler und ubiquitärer Technologien sowie die zunehmende Durchdringung sozialer und kooperativer Medien im Alltag haben sich auch im Bereich des Krisenmanagements und der zivilen Sicherheitsforschung neue Möglichkeiten und Potenziale, aber auch Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen Behörden und Organisationen mit Sicherheitsaufgaben (BOS), aber zunehmend auch die Einbeziehung der von der Krise betroffenen Akteure aus den Bereichen der Industrie und der Bürger, die eine Rolle als aktive Krisenmanager wahrnehmen und BOS unterstützen.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar and Herczeg, Michael and Mentler, Tilo and Nestler, Simon and Sautter, Johannes},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2014},
keywords = {CSCW, EmerGent, PRAXLABS},
pages = {99--140},
}

  • Ludwig, T., Stickel, O. & Pipek, V. (2014)3D Printers as Potential Boundary Negotiating Artifacts for Third Places

    Workshop Proceedings of the Designing Interactive Systems Conference (DIS 2014). Vancouver, Canada
    [BibTeX] [Download PDF] 

    @inproceedings{ludwig_3d_2014,
address = {Vancouver, Canada},
title = {{3D} {Printers} as {Potential} {Boundary} {Negotiating} {Artifacts} for {Third} {Places}},
url = {http://www.tholud.de/wp-content/uploads/2014/06/WS_ThirdPlaces-V2.pdf},
booktitle = {Workshop {Proceedings} of the {Designing} {Interactive} {Systems} {Conference} ({DIS} 2014)},
author = {Ludwig, Thomas and Stickel, Oliver and Pipek, Volkmar},
year = {2014},
keywords = {CSCW, FabLab},
}

  • Stickel, O. & Ludwig, T. (2014)Computer Supported Urban Gardening

    Proceedings of the 2014 Companion Publication on Designing Interactive Systems. New York, NY, USA, Publisher: ACM, Pages: 77–80 doi:10.1145/2598784.2602786
    [BibTeX] [Download PDF] 

    @inproceedings{stickel_computer_2014-1,
address = {New York, NY, USA},
series = {{DIS} {Companion} '14},
title = {Computer {Supported} {Urban} {Gardening}},
isbn = {978-1-4503-2903-3},
url = {http://doi.acm.org/10.1145/2598784.2602786 http://hci-siegen.de/wp-uploads/2014/05/3-draft-urban-gardening-paper.pdf},
doi = {10.1145/2598784.2602786},
booktitle = {Proceedings of the 2014 {Companion} {Publication} on {Designing} {Interactive} {Systems}},
publisher = {ACM},
author = {Stickel, Oliver and Ludwig, Thomas},
year = {2014},
keywords = {CSCW, PRAXLABS, FabLab, diy, bottom-up culture, community building, computer supported cooperative work, information technology, maker, urban/community gardening},
pages = {77--80},
}

  • Greenlaw, R., Muddiman, A., Friberg, T., Moi, M., Cristaldi, M., Ludwig, T. & Reuter, C. (2014)The EmerGent project: Emergency Management in Social Media Generation – Dealing with Big Data from Social Media Data Stream

    Workshop on Big Data, Intelligence Management and Analytics Workshop. 7th IEEE/ACM International Conference on Utility and Cloud Computing (UCC). London, United Kingdom, Pages: 687–689 doi:10.1109/UCC.2014.111
    [BibTeX] [Abstract] [Download PDF]

    This paper describes EmerGent which is a new EU FP7 project currently engaging with users, gathering requirements and writing initial technical specifications and deals with the impact of social media in emergency management. This paper describes the overall objectives of the project and the plans to create an online big data semantic store of social media will be outlined.

    @inproceedings{greenlaw_emergent_2014,
address = {London, United Kingdom},
title = {The {EmerGent} project: {Emergency} {Management} in {Social} {Media} {Generation} – {Dealing} with {Big} {Data} from {Social} {Media} {Data} {Stream}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_emergentbigdata_ucc.pdf},
doi = {10.1109/UCC.2014.111},
abstract = {This paper describes EmerGent which is a new EU FP7 project currently engaging with users, gathering requirements and writing initial technical specifications and deals with the impact of social media in emergency management. This paper describes the overall objectives of the project and the plans to create an online big data semantic store of social media will be outlined.},
booktitle = {Workshop on {Big} {Data}, {Intelligence} {Management} and {Analytics} {Workshop}. 7th {IEEE}/{ACM} {International} {Conference} on {Utility} and {Cloud} {Computing} ({UCC})},
author = {Greenlaw, Reynold and Muddiman, Andrew and Friberg, Therese and Moi, Matthias and Cristaldi, Massimo and Ludwig, Thomas and Reuter, Christian},
year = {2014},
keywords = {CSCW, HCI, EmerGent, SMO, PRAXLABS},
pages = {687--689},
}

  • Ley, B., Ludwig, T., Pipek, V., Randall, D. D., Reuter, C. & Wiedenhoefer, T. (2014)Information and Expertise Sharing in Inter-Organizational Crisis Management

    IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 23, Pages: 347–387 doi:10.1007/s10606-014-9205-2
    [BibTeX] [Abstract] [Download PDF]

    Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.

    @article{ley_information_2014,
title = {Information and {Expertise} {Sharing} in {Inter}-{Organizational} {Crisis} {Management}},
volume = {23},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_informationsharingcrisis_jcscw.pdf},
doi = {10.1007/s10606-014-9205-2},
abstract = {Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.},
number = {4-6},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Ley, Benedikt and Ludwig, Thomas and Pipek, Volkmar and Randall, Dave David and Reuter, Christian and Wiedenhoefer, Torben},
year = {2014},
keywords = {A-Paper, CSCW, HCI, PRAXLABS, MdK, Kooperation, InfoStrom, Collaboration, GI-CSCW-A, Design Case Study, Expertise Sharing, IF 1.1, Information Management, Inter-Organizational Crisis Management, WKWI-B},
pages = {347--387},
}

  • Ludwig, T. & Reuter, C. (2014)Entwicklung einer mobilen Reporting-Applikation zur Artikulation entscheidungsrelevanter Informationsbedarfe im Katastrophenschutz

    Informatik 2014 – Big Data – Komplexität meistern. Stuttgart, Germany, Publisher: GI-Edition-Lecture Notes in Informatics (LNI), Pages: 941–952
    [BibTeX] [Abstract] [Download PDF]

    Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen stets möglichst aktuelle und genaue Informationen. Diese werden dabei je nach Lage von den Einsatzkräften, welche sich am Schadensort befinden, via Funk an die teilweise entfernt sitzenden Entscheidungsträger berichtet. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Berichts- bzw. Reporting-Prozesse: In einer qualitativen empirischen Studie deckten wir die Kommunikationspraktiken von BOS auf und entwickelten darauf aufbauend ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag präsentiert, wie zielgerichtete Anfragen von Informationen unter Berücksichtigung angemessener Metadaten das Berichts- und Meldewesen örtlich verteilter Einsatzkräfte unterstützen können.

    @inproceedings{ludwig_entwicklung_2014,
address = {Stuttgart, Germany},
title = {Entwicklung einer mobilen {Reporting}-{Applikation} zur {Artikulation} entscheidungsrelevanter {Informationsbedarfe} im {Katastrophenschutz}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_ludwigreuter_morepartikulation_inf.pdf},
abstract = {Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen stets möglichst aktuelle und genaue Informationen. Diese werden dabei je nach Lage von den Einsatzkräften, welche sich am Schadensort befinden, via Funk an die teilweise entfernt sitzenden Entscheidungsträger berichtet. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Berichts- bzw. Reporting-Prozesse: In einer qualitativen empirischen Studie deckten wir die Kommunikationspraktiken von BOS auf und entwickelten darauf aufbauend ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag präsentiert, wie zielgerichtete Anfragen von Informationen unter Berücksichtigung angemessener Metadaten das Berichts- und Meldewesen örtlich verteilter Einsatzkräfte unterstützen können.},
booktitle = {Informatik 2014 - {Big} {Data} - {Komplexität} meistern},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Ludwig, Thomas and Reuter, Christian},
editor = {Plöderereder, E. and Grunske, L. and Schneider, E. and Ull, D.},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom},
pages = {941--952},
}

2013

  • Reuter, C. & Ludwig, T. (2013)Anforderungen und technische Konzepte der Krisenkommunikation bei Stromausfall

    Informatik 2013 – Informatik angepasst an Mensch, Organisation und Umwelt. Koblenz, Germany, Publisher: GI-Edition-Lecture Notes in Informatics (LNI), Pages: 1604–1618
    [BibTeX] [Abstract] [Download PDF]

    Im Falle von Stromausfällen kommt der Kommunikation von Stromnetzbetreibern bzw. Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit der Bevölkerung eine besondere Bedeutung zu, da durch strombezogene Ausfälle vieler Kommunikationsinfrastrukturen die klassischen Kommunikationsmedien oftmals nicht in ihrer Gänze genutzt werden können. In diesem Beitrag werden technische Alternativkonzepte zur Unterstützung der Krisenkommunikation bei Ausfall der Stromversorgung untersucht. Hierzu werden zuerst die Wahrnehmung von Stromausfällen durch Bürger und deren Informationsbedarfe dargestellt und anschließend Kommunikationsinfrastrukturen sowie deren Verfügbarkeit in verschiedenen Stromausfallszenarien analysiert. Hierauf aufbauend wird das Konzept einer Smartphone-Applikation vorgestellt, welches die Zeit zwischen Eintreten des Stromausfalls und einer möglichen oder zeitweisen Überlastung des Mobilfunknetzes adressiert und mit potentiellen Nutzern evaluiert wurde. Ziel war es, Erkenntnisse über mögliche mobilfunkbasierte Unterstützungskonzepte zu gewinnen und Design-Vorschläge zur Umsetzung solcher Konzepte zu geben.

    @inproceedings{reuter_anforderungen_2013,
address = {Koblenz, Germany},
title = {Anforderungen und technische {Konzepte} der {Krisenkommunikation} bei {Stromausfall}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_reuterludwig_krisenkommunikationstromausfall_inf.pdf},
abstract = {Im Falle von Stromausfällen kommt der Kommunikation von Stromnetzbetreibern bzw. Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit der Bevölkerung eine besondere Bedeutung zu, da durch strombezogene Ausfälle vieler Kommunikationsinfrastrukturen die klassischen Kommunikationsmedien oftmals nicht in ihrer Gänze genutzt werden können. In diesem Beitrag werden technische Alternativkonzepte zur Unterstützung der Krisenkommunikation bei Ausfall der Stromversorgung untersucht. Hierzu werden zuerst die Wahrnehmung von Stromausfällen durch Bürger und deren Informationsbedarfe dargestellt und anschließend Kommunikationsinfrastrukturen sowie deren Verfügbarkeit in verschiedenen Stromausfallszenarien analysiert. Hierauf aufbauend wird das Konzept einer Smartphone-Applikation vorgestellt, welches die Zeit zwischen Eintreten des Stromausfalls und einer möglichen oder zeitweisen Überlastung des Mobilfunknetzes adressiert und mit potentiellen Nutzern evaluiert wurde. Ziel war es, Erkenntnisse über mögliche mobilfunkbasierte Unterstützungskonzepte zu gewinnen und Design-Vorschläge zur Umsetzung solcher Konzepte zu geben.},
booktitle = {Informatik 2013 - {Informatik} angepasst an {Mensch}, {Organisation} und {Umwelt}},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Reuter, Christian and Ludwig, Thomas},
editor = {Hornbach, Matthias},
year = {2013},
keywords = {CSCW, SMO, PRAXLABS, Infrastruktur, InfoStrom, VHB–C, WKWI-C},
pages = {1604--1618},
}

  • Pipek, V., Reuter, C., Ley, B., Ludwig, T. & Wiedenhoefer, T. (2013)Sicherheitsarena – Ein Ansatz zur Verbesserung des Krisenmanagements durch Kooperation und Vernetzung

    IN Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Vol. 3, Pages: 58–59
    [BibTeX] [Abstract] [Download PDF]

    Die organisationübergreifende Vernetzung von Feuerwehr, Polizei, Hilfsorganisationen, dem THW, der öffentlichen Verwaltung und Infrastrukturbetreibern, wie beispielsweise Stromnetzbetreibern, ist vor allem bei großen Schadenslagen unabdingbar. Ziel des Forschungsprojekts „InfoStrom“ (www.infostrom.org), welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird (Fö.-Kz. 13N10712), ist die Entwicklung von Konzepten sowie Software, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. Die entstandene Software wird derzeit in zwei Kreisen in NRW, dem Kreis Siegen-Wittgenstein und dem Rhein Erft Kreis, getestet und evaluiert.

    @article{pipek_sicherheitsarena_2013,
title = {Sicherheitsarena – {Ein} {Ansatz} zur {Verbesserung} des {Krisenmanagements} durch {Kooperation} und {Vernetzung}},
volume = {3},
url = {http://www.wineme.uni-siegen.de/paper/2013/crisisprevention2013_sicherheitsarena.pdf},
abstract = {Die organisationübergreifende Vernetzung von Feuerwehr, Polizei, Hilfsorganisationen, dem THW, der öffentlichen Verwaltung und Infrastrukturbetreibern, wie beispielsweise Stromnetzbetreibern, ist vor allem bei großen Schadenslagen unabdingbar. Ziel des Forschungsprojekts „InfoStrom“ (www.infostrom.org), welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird (Fö.-Kz. 13N10712), ist die Entwicklung von Konzepten sowie Software, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. Die entstandene Software wird derzeit in zwei Kreisen in NRW, dem Kreis Siegen-Wittgenstein und dem Rhein Erft Kreis, getestet und evaluiert.},
number = {1},
journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe},
author = {Pipek, Volkmar and Reuter, Christian and Ley, Benedikt and Ludwig, Thomas and Wiedenhoefer, Torben},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom},
pages = {58--59},
}

  • Thamm, H., Ludwig, T. & Reuter, C. (2013)Design of a Process Modell for Unmanned Aerial Systems (UAS) in Emergencies

    Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Baden-Baden, Germany, Publisher: ISCRAM, Pages: 478–487
    [BibTeX] [Abstract] [Download PDF]

    The electricity network is one of the most important infrastructures in modern industrialized societies. In the case of power outages, the society becomes aware of their dependence on electricity and organizations responsible for recovery work need precise information about the location and the type of the damage, which are usually not available. Unmanned Aerial Systems (UAS), commonly known as drones, are aircrafts without a human pilot on board and may help to collect this information. While many technical approaches for UAS exist, a systematic process model for using UAS in emergencies based on the organizations needs is still missing. Based on the presentation of current types of UAS, approaches of using UAS and workshops with organizations responsible for recovery work (police and fire department, public administration, power supplier) this paper presents a process model for UAS in emergencies, especially power outages, which takes both theoretical findings and human experiences into consideration.

    @inproceedings{thamm_design_2013,
address = {Baden-Baden, Germany},
title = {Design of a {Process} {Modell} for {Unmanned} {Aerial} {Systems} ({UAS}) in {Emergencies}},
url = {https://www.wineme.uni-siegen.de/paper/2013//2013_thammludwigreuter_uasemergency_iscram.pdf},
abstract = {The electricity network is one of the most important infrastructures in modern industrialized societies. In the case of power outages, the society becomes aware of their dependence on electricity and organizations responsible for recovery work need precise information about the location and the type of the damage, which are usually not available. Unmanned Aerial Systems (UAS), commonly known as drones, are aircrafts without a human pilot on board and may help to collect this information. While many technical approaches for UAS exist, a systematic process model for using UAS in emergencies based on the organizations needs is still missing. Based on the presentation of current types of UAS, approaches of using UAS and workshops with organizations responsible for recovery work (police and fire department, public administration, power supplier) this paper presents a process model for UAS in emergencies, especially power outages, which takes both theoretical findings and human experiences into consideration.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Thamm, Hans-Peter and Ludwig, Thomas and Reuter, Christian},
editor = {Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim},
year = {2013},
keywords = {CSCW, PRAXLABS, Infrastruktur, InfoStrom, Collaboration, Drones, Emergency, Power Outage, Process Model, Unmanned Aerial Systems (UAS)},
pages = {478--487},
}

  • Ludwig, T., Reuter, C. & Pipek, V. (2013)Mobiler Reporting-Mechanismus für örtlich verteilte Einsatzkräfte

    Mensch & Computer: Tagungsband. Bremen, Germany, Publisher: Oldenbourg-Verlag, Pages: 317–320
    [BibTeX] [Abstract] [Download PDF]

    Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen eine aktuelle und akkurate Informationsbasis. Einige dieser Informationen, z.B. Wetterinformationen, können über externe Dienste in Leitstellensystemen visualisiert werden. Andere müssen seitens der zuständigen Einheiten vor Ort via Funk gemeldet werden. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Reporting-Prozesse: In einer qualitativen empirischen Studie wurden die Kommunikationspraktiken von Polizei und Feuerwehr untersucht. Darauf aufbauend wurde ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen erstellt, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag illustriert, wie zielgerichtete Informationsanfragen unter Berück-sichtigung angemessener Metadaten das Reporting örtlich verteilter Einsatzkräfte unterstützen können.

    @inproceedings{ludwig_mobiler_2013,
address = {Bremen, Germany},
title = {Mobiler {Reporting}-{Mechanismus} für örtlich verteilte {Einsatzkräfte}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_ludwigreuterpipek_mobilerreportingmechanismus_menschcomputer.pdf},
abstract = {Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen eine aktuelle und akkurate Informationsbasis. Einige dieser Informationen, z.B. Wetterinformationen, können über externe Dienste in Leitstellensystemen visualisiert werden. Andere müssen seitens der zuständigen Einheiten vor Ort via Funk gemeldet werden. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Reporting-Prozesse: In einer qualitativen empirischen Studie wurden die Kommunikationspraktiken von Polizei und Feuerwehr untersucht. Darauf aufbauend wurde ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen erstellt, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag illustriert, wie zielgerichtete Informationsanfragen unter Berück-sichtigung angemessener Metadaten das Reporting örtlich verteilter Einsatzkräfte unterstützen können.},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg-Verlag},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
editor = {Boll, Susanne and Maaß, Susanne and Malaka, Rainer},
year = {2013},
keywords = {CSCW, HCI, SMO, PRAXLABS, Kooperation, InfoStrom},
pages = {317--320},
}

  • Boden, A., Ludwig, T. & Pipek, V. (2013)Designing Infrastructures for Appropriation Support in 3D Printing Communities

    Proceedings of the First European Fab Lab Conference (FabLabCon 2013). Aachen
    [BibTeX] [Download PDF] 

    @inproceedings{boden_designing_2013,
address = {Aachen},
title = {Designing {Infrastructures} for {Appropriation} {Support} in {3D} {Printing} {Communities}},
url = {http://hci.rwth-aachen.de/public/FabLabCon/Slides/0103_VolkmarPiepek_AlexanderBoden.pdf},
booktitle = {Proceedings of the {First} {European} {Fab} {Lab} {Conference} ({FabLabCon} 2013)},
author = {Boden, Alexander and Ludwig, Thomas and Pipek, Volkmar},
year = {2013},
keywords = {CSCW},
}

  • Ludwig, T., Reuter, C. & Pipek, V. (2013)What You See Is What I Need: Mobile Reporting Practices in Emergencies

    Proceedings of the European Conference on Computer Supported Cooperative Work (ECSCW). Paphos, Cyrus, Publisher: Springer, Pages: 181–206 doi:10.1007/978-1-4471-5346-7_10
    [BibTeX] [Abstract] [Download PDF]

    Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre’s IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.

    @inproceedings{ludwig_what_2013,
address = {Paphos, Cyrus},
title = {What {You} {See} {Is} {What} {I} {Need}: {Mobile} {Reporting} {Practices} in {Emergencies}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_ludwigreuterpipek_wysiwin-morep_ecscw.pdf http://link.springer.com/chapter/10.1007/978-1-4471-5346-7_10},
doi = {10.1007/978-1-4471-5346-7_10},
abstract = {Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre's IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.},
booktitle = {Proceedings of the {European} {Conference} on {Computer} {Supported} {Cooperative} {Work} ({ECSCW})},
publisher = {Springer},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
editor = {Bertelsen, Olav W. and Ciolfi, Luigina and Grasso, Antonietta and Papadopoulos, George Angelos},
year = {2013},
keywords = {A-Paper, CSCW, HCI, PRAXLABS, MdK, Kooperation, InfoStrom},
pages = {181--206},
}

2012

  • Ludwig, T. (2012)Mobiler Reporting-Mechanismus zur Erfassung und Aufbereitung entscheidungsrelevanter Informationen im Krisenmanagement.

    , Publisher: Universität Siegen
    [BibTeX] 

    @book{ludwig_mobiler_2012,
title = {Mobiler {Reporting}-{Mechanismus} zur {Erfassung} und {Aufbereitung} entscheidungsrelevanter {Informationen} im {Krisenmanagement}.},
publisher = {Universität Siegen},
author = {Ludwig, Thomas},
year = {2012},
keywords = {CSCW, PRAXLABS, InfoStrom},
}

  • Müller, C., Ludwig, T., Pipek, V., Rohde, M., Stevens, G. & Wulf, V. Socio-Informatics: Design for Social Practices A condensed anthology of 25 Years of Research

    , Pages: 220
    [BibTeX] 

    @article{muller_socio-informatics_nodate,
title = {Socio-{Informatics}: {Design} for {Social} {Practices} {A} condensed anthology of 25 {Years} of {Research}},
language = {en},
author = {Müller, Claudia and Ludwig, Thomas and Pipek, Volkmar and Rohde, Markus and Stevens, Gunnar and Wulf, Volker},
pages = {220},
}