KOKOS: Unterstützung der Kooperation mit freiwilligen Helfern in komplexen Schadenslagen

Förderung: Bundesministerium für Bildung und Forschung (BMBF)

Ansprechpartner:

Dr. Thomas Ludwig – Dipl.-Wirt.Inf. Christoph Kotthaus – Dr. Christian Reuter

Weitere Informationen unter http://www.kokos-projekt.de/

Publikationen

2018

• ---

  Reuter, C., Ludwig, T. & Mischur, P. (2018)RescueGlass: Collaborative Applications involving Head-Mounted Displays for Red Cross Rescue Dog Units

  IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Pages: 1–38 doi:10.1007/s10606-018-9339-8
  [BibTeX]

  @article{reuter_rescueglass_2018,
  title = {{RescueGlass}: {Collaborative} {Applications} involving {Head}-{Mounted} {Displays} for {Red} {Cross} {Rescue} {Dog} {Units}},
  doi = {10.1007/s10606-018-9339-8},
  journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
  author = {Reuter, Christian and Ludwig, Thomas and Mischur, Patrick},
  year = {2018},
  keywords = {HCI, A-Paper, KontiKat, Infrastruktur, KOKOS, Kooperation},
  pages = {1--38},
  }

• ---

  Reuter, C. & Kaufhold, M. (2018)Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics

  IN Journal of Contingencies and Crisis Management (JCCM), Vol. 26, Pages: 41–57 doi:10.1111/1468-5973.12196
  [BibTeX] [Abstract] [Download PDF]

  Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.

  @article{reuter_fifteen_2018,
  title = {Fifteen {Years} of {Social} {Media} in {Emergencies}: {A} {Retrospective} {Review} and {Future} {Directions} for {Crisis} {Informatics}},
  volume = {26},
  url = {http://www.peasec.de/paper/2018/2018_ReuterKaufhold_FifteenYearsSocialMediaEmergencies_JCCM.pdf http://onlinelibrary.wiley.com/doi/10.1111/1468-5973.12196/full},
  doi = {10.1111/1468-5973.12196},
  abstract = {Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.},
  number = {1},
  journal = {Journal of Contingencies and Crisis Management (JCCM)},
  author = {Reuter, Christian and Kaufhold, Marc-André},
  year = {2018},
  keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, KontiKat, SMO, Terror, Kokos},
  pages = {41--57},
  }

2017

• ---

  Reuter, C., Ludwig, T., Kaufhold, M. & Hupertz, J. (2017)Social Media Resilience during Infrastructure Breakdowns using Mobile Ad-Hoc Networks

  Advances and New Trends in Environmental Informatics – Proceedings of the 30th EnviroInfo Conference. Berlin, Germany, Publisher: Springer, Pages: 75–88 doi:10.1007/978-3-319-44711-7_7
  [BibTeX] [Abstract] [Download PDF]

  Social media and instant messaging services are nowadays considered as important communication infrastructures on which people rely on. However, the exchange of content during breakdowns of the underlying technical infrastructures, which sometimes happens based on environmental occurrences, is challenging. Hence, with this paper, we examine the resilience of social media during breakdowns. We discuss communication options and examine ad-hoc functionality for the exchange of social media data between different actors in such cases. To address this, we have developed a concept, which makes use of mobile ad-hoc networks (MANETs) for the spontaneous exchange of information with smartphones. We implemented our concept as the mobile application Social Offline Map (SOMAP) and evaluated it within two iterations (1.0 and 2.0). Finally, we discuss our contribution within the context of related work and the limitations of our approach.

  @inproceedings{reuter_social_2017,
  address = {Berlin, Germany},
  title = {Social {Media} {Resilience} during {Infrastructure} {Breakdowns} using {Mobile} {Ad}-{Hoc} {Networks}},
  url = {http://wineme.uni-siegen.de/paper/2017/2017_Reuteretal_SocialMediaResilienceMANET_EnviroInfo.pdf http://www.wineme.uni-siegen.de/paper/2017/2017_Reuteretal_SocialMediaResilienceMANET_EnviroInfo.pdf},
  doi = {10.1007/978-3-319-44711-7_7},
  abstract = {Social media and instant messaging services are nowadays considered as important communication infrastructures on which people rely on. However, the exchange of content during breakdowns of the underlying technical infrastructures, which sometimes happens based on environmental occurrences, is challenging. Hence, with this paper, we examine the resilience of social media during breakdowns. We discuss communication options and examine ad-hoc functionality for the exchange of social media data between different actors in such cases. To address this, we have developed a concept, which makes use of mobile ad-hoc networks (MANETs) for the spontaneous exchange of information with smartphones. We implemented our concept as the mobile application Social Offline Map (SOMAP) and evaluated it within two iterations (1.0 and 2.0). Finally, we discuss our contribution within the context of related work and the limitations of our approach.},
  booktitle = {Advances and {New} {Trends} in {Environmental} {Informatics} - {Proceedings} of the 30th {EnviroInfo} {Conference}},
  publisher = {Springer},
  author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Hupertz, Julian},
  editor = {Wohlgemuth, V. and Fuchs-Kittowski, Frank and Wittmann, Jochen},
  year = {2017},
  keywords = {CSCW, HCI, EmerGent, SMO, Infrastruktur, KOKOS, RSF},
  pages = {75--88},
  }

• ---

  Ludwig, T., Kotthaus, C., Reuter, C., van Dongen, S., Pipek, V., Dongen, S. V. & Pipek, V. (2017)Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays

  IN International Journal on Human-Computer Studies (IJHCS), Vol. 102, Pages: 103–121 doi:10.1016/j.ijhcs.2016.09.008
  [BibTeX] [Abstract] [Download PDF]

  Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share’, which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community’s disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.

  @article{ludwig_situated_2017,
  title = {Situated crowdsourcing during disasters: {Managing} the tasks of spontaneous volunteers through public displays},
  volume = {102},
  url = {http://wineme.uni-siegen.de/paper/2016/2016_Ludwigetal_SituatedCrowdsourcingPublicDisplay_IJHCS.pdf http://www.sciencedirect.com/science/article/pii/S1071581916301197},
  doi = {10.1016/j.ijhcs.2016.09.008},
  abstract = {Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share', which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community's disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.},
  number = {C},
  journal = {International Journal on Human-Computer Studies (IJHCS)},
  author = {Ludwig, Thomas and Kotthaus, Christoph and Reuter, Christian and van Dongen, Sören and Pipek, Volkmar and Dongen, Sören Van and Pipek, Volkmar},
  year = {2017},
  keywords = {CSCW, HCI, PRAXLABS, A-Paper, KOKOS, Kooperation, Crisis management, Design case study, Disasters, Situated crowdsourcing, Spontaneous volunteers},
  pages = {103--121},
  }

• ---

  Mosconi, G., Korn, M., Reuter, C., Tolmie, P., Teli, M. & Pipek, V. (2017)From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement

  IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 26, Pages: 959–1003 doi:10.1007/s10606-017-9291-z
  [BibTeX] [Abstract] [Download PDF]

  In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people’s attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.

  @article{mosconi_facebook_2017,
  title = {From {Facebook} to the {Neighbourhood}: {Infrastructuring} of {Hybrid} {Community} {Engagement}},
  volume = {26},
  url = {https://link.springer.com/article/10.1007/s10606-017-9291-z},
  doi = {10.1007/s10606-017-9291-z},
  abstract = {In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people's attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.},
  number = {4-6},
  journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
  author = {Mosconi, Gaia and Korn, Matthias and Reuter, Christian and Tolmie, Peter and Teli, Maurizio and Pipek, Volkmar},
  year = {2017},
  keywords = {CSCW, HCI, A-Paper, SMO, KOKOS, HyServ},
  pages = {959--1003},
  }

• ---

  Reuter, C., Kaufhold, M. & Ludwig, T. (2017)End-User Development and Social Big Data – Towards Tailorable Situation Assessment with Social Media

  IN Paternò, F. & Wulf, V. (Eds.), New Perspectives in End-User Development doi:10.1007/978-3-319-60291-2_12
  [BibTeX] [Abstract] [Download PDF]

  The amount of data being available is increasing rapidly. Based on the technological advances with mobile and ubiquitous computing, the use of social media is getting more and more usual in daily life as well as in extraordinary situations, such as crises. Not surprisingly, this increasing use is one reason why data on the internet is also developing that fast. Currently, more than 3 billion people use the internet and the majority is also registered with social media services such as Facebook or Twitter. While processing this kind of data by the majority of non-technical users, concepts of End-User Development (EUD) are important. This chapter researches how concepts of EUD might be applied to handle social big data. Based on foundations and an empirical pre-study, we explore how EUD can support the gathering and assessment process of social media. In this context, we investigate how end-users can articulate their personal quality criteria appropriately and how the selection of relevant data can be supported by EUD approaches. We present a tailorable social media gathering service and quality assessment service for social media content, which has been implemented and integrated into an application for both volunteers and the emergency services.

  @incollection{reuter_end-user_2017,
  title = {End-{User} {Development} and {Social} {Big} {Data} - {Towards} {Tailorable} {Situation} {Assessment} with {Social} {Media}},
  isbn = {978-3-319-60290-5},
  url = {http://www.peasec.de/paper/2017/2017_ReuterKaufholdLudwig_EUDSocialBigData_EUD.pdf https://link.springer.com/chapter/10.1007/978-3-319-60291-2_12},
  abstract = {The amount of data being available is increasing rapidly. Based on the technological advances with mobile and ubiquitous computing, the use of social media is getting more and more usual in daily life as well as in extraordinary situations, such as crises. Not surprisingly, this increasing use is one reason why data on the internet is also developing that fast. Currently, more than 3 billion people use the internet and the majority is also registered with social media services such as Facebook or Twitter. While processing this kind of data by the majority of non-technical users, concepts of End-User Development (EUD) are important. This chapter researches how concepts of EUD might be applied to handle social big data. Based on foundations and an empirical pre-study, we explore how EUD can support the gathering and assessment process of social media. In this context, we investigate how end-users can articulate their personal quality criteria appropriately and how the selection of relevant data can be supported by EUD approaches. We present a tailorable social media gathering service and quality assessment service for social media content, which has been implemented and integrated into an application for both volunteers and the emergency services.},
  booktitle = {New {Perspectives} in {End}-{User} {Development}},
  publisher = {Springer},
  author = {Reuter, Christian and Kaufhold, Marc-André and Ludwig, Thomas},
  editor = {Paternò, Fabio and Wulf, Volker},
  year = {2017},
  doi = {10.1007/978-3-319-60291-2_12},
  keywords = {CSCW, HCI, EmerGent, SMO, KOKOS},
  pages = {307--332},
  }

2016

• ---

  Ludwig, T. (2016)Understanding Complex Information Infrastructures: Design Characteristics of ICT Tools for Researching Modern Technology Usage (PhD Thesis) (to appear in Springer)

  [BibTeX]

  @book{ludwig_understanding_2016,
  title = {Understanding {Complex} {Information} {Infrastructures}: {Design} {Characteristics} of {ICT} {Tools} for {Researching} {Modern} {Technology} {Usage} ({PhD} {Thesis}) (to appear in {Springer})},
  author = {Ludwig, Thomas},
  year = {2016},
  keywords = {CSCW, EmerGent, KOKOS, Dissertation, thesis},
  }

• ---

  Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M., von Radziewski, E. & Pipek, V. (2016)Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research

  IN i-com: Journal of Interactive Media, Vol. 15, Pages: 249–264 doi:10.1515/icom-2016-0036
  [BibTeX] [Abstract] [Download PDF]

  A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.

  @article{reuter_big_2016,
  title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}},
  volume = {15},
  url = {http://wineme.uni-siegen.de/paper/2016/2016_Reuteretal_BigDatainCrisisDatasets_ICOM.pdf},
  doi = {10.1515/icom-2016-0036},
  abstract = {A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.},
  number = {3},
  journal = {i-com: Journal of Interactive Media},
  author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar},
  year = {2016},
  keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, KOKOS},
  pages = {249--264},
  }

• ---

  Hansson, K., Muller, M., Aitamurto, T., Light, A., Mazarakis, A., Gupta, N. & Ludwig, T. (2016)Toward a Typology of Participation in Crowdwork

  Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion. New York, NY, USA, Publisher: ACM, Pages: 515–521 doi:10.1145/2818052.2855510
  [BibTeX] [Download PDF]

  @inproceedings{hansson_toward_2016,
  address = {New York, NY, USA},
  series = {{CSCW} '16 {Companion}},
  title = {Toward a {Typology} of {Participation} in {Crowdwork}},
  isbn = {978-1-4503-3950-6},
  url = {http://www.tholud.de/wp-content/uploads/2016/05/2016-HanssonEtAl-Toward-a-Typology-CSCW.pdf http://doi.acm.org/10.1145/2818052.2855510},
  doi = {10.1145/2818052.2855510},
  booktitle = {Proceedings of the 19th {ACM} {Conference} on {Computer} {Supported} {Cooperative} {Work} and {Social} {Computing} {Companion}},
  publisher = {ACM},
  author = {Hansson, Karin and Muller, Michael and Aitamurto, Tanja and Light, Ann and Mazarakis, Athanasios and Gupta, Neha and Ludwig, Thomas},
  year = {2016},
  keywords = {CSCW, PRAXLABS, KOKOS, citizen science, crowd dynamics, crowdfunding, Crowdsourcing, crowdwork, e-participation, peer-production},
  pages = {515--521},
  }

• ---

  Ludwig, T., Kotthaus, C. & Pipek, V. (2016)Situated and Ubiquitous Crowdsourcing with Volunteers During Disasters

  Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing: Adjunct. New York, NY, USA, Publisher: ACM, Pages: 1441–1447 doi:10.1145/2968219.2968585
  [BibTeX]

  @inproceedings{ludwig_situated_2016,
  address = {New York, NY, USA},
  series = {{UbiComp} '16},
  title = {Situated and {Ubiquitous} {Crowdsourcing} with {Volunteers} {During} {Disasters}},
  isbn = {978-1-4503-4462-3},
  doi = {10.1145/2968219.2968585},
  booktitle = {Proceedings of the 2016 {ACM} {International} {Joint} {Conference} on {Pervasive} and {Ubiquitous} {Computing}: {Adjunct}},
  publisher = {ACM},
  author = {Ludwig, Thomas and Kotthaus, Christoph and Pipek, Volkmar},
  year = {2016},
  keywords = {crisis management, CSCW, PRAXLABS, KOKOS, situated crowdsourcing, ubiquitous crowdsourcing, volunteers},
  pages = {1441--1447},
  }

• ---

  Reuter, C. & Hupertz, J. (2016)Sozial auch ohne Netz – Soziale Medien bei Infrastrukturproblemen

  Mensch & Computer: Workshopband. Aachen, Germany, Publisher: Gesellschaft für Informatik e.V. doi:http://dx.doi.org/10.18420/muc2016-ws01-0004
  [BibTeX] [Abstract] [Download PDF]

  Menschen tauschen sich aus und gerade in schwierigen Situationen ist Kommunikation sehr wichtig. In Katastrophenlagen, wie schweren Unwettern, sind jedoch teilweise zentrale Kommunikationsinfrastrukturen betroffen durch der durch Kommunikationsmedien unterstützte Informationsaustausch naturgemäß schwerer möglich als in Zeiten ohne solche Ausfälle. In jenen Fällen ist Kreativität erforderlich. Den Ansatz des Infrastructuring, d.h. der Re-Konzeptualisierung der eigenen Arbeit im Kontext bestehender und potentieller Werkzeuge, aufgreifend werden in diesem Artikel Kommunikationsmöglichkeiten in solchen Fällen untersucht. Basierend auf der Analyse der Verfügbarkeit von Kommunikationsinfrastrukturen wird betrachtet, welche Ansätze zur Kommunikation basierend auf alternativen und dezentralen Infrastrukturen wie MANETs, Wi-Fi und Bluetooth existieren und mithilfe von Smartphones nutzbar gemacht werden können.

  @inproceedings{reuter_sozial_2016,
  address = {Aachen, Germany},
  title = {Sozial auch ohne {Netz} – {Soziale} {Medien} bei {Infrastrukturproblemen}},
  url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5090/Reuter_Hupertz_2016.pdf http://wineme.uni-siegen.de/paper/2016/2016_ReuterHupertz_SozialauchohneNetz_MuC.pdf},
  doi = {http://dx.doi.org/10.18420/muc2016-ws01-0004},
  abstract = {Menschen tauschen sich aus und gerade in schwierigen Situationen ist Kommunikation sehr wichtig. In Katastrophenlagen, wie schweren Unwettern, sind jedoch teilweise zentrale Kommunikationsinfrastrukturen betroffen durch der durch Kommunikationsmedien unterstützte Informationsaustausch naturgemäß schwerer möglich als in Zeiten ohne solche Ausfälle. In jenen Fällen ist Kreativität erforderlich. Den Ansatz des Infrastructuring, d.h. der Re-Konzeptualisierung der eigenen Arbeit im Kontext bestehender und potentieller Werkzeuge, aufgreifend werden in diesem Artikel Kommunikationsmöglichkeiten in solchen Fällen untersucht. Basierend auf der Analyse der Verfügbarkeit von Kommunikationsinfrastrukturen wird betrachtet, welche Ansätze zur Kommunikation basierend auf alternativen und dezentralen Infrastrukturen wie MANETs, Wi-Fi und Bluetooth existieren und mithilfe von Smartphones nutzbar gemacht werden können.},
  booktitle = {Mensch \& {Computer}: {Workshopband}},
  publisher = {Gesellschaft für Informatik e.V.},
  author = {Reuter, Christian and Hupertz, Julian},
  editor = {Weyers, B. and Dittmar, A.},
  year = {2016},
  keywords = {CSCW, HCI, EmerGent, SMO, Infrastruktur, KOKOS, RSF},
  }

• ---

  Kaufhold, M. & Reuter, C. (2016)The Self-Organization of Digital Volunteers across Social Media: The Case of the 2013 European Floods in Germany

  IN Journal of Homeland Security and Emergency Management, Vol. 13, Pages: 137–166 doi:10.1515/jhsem-2015-0063
  [BibTeX] [Abstract] [Download PDF]

  For almost 15 years, social media have been regularly used during emergencies. One of the most recent, and instructive, examples of its widespread use during a large scale scenario in Europe were the 2013 European floods. Public reporting during the event indicated, and our analysis confirms, that Twitter, Facebook (FB), Google Maps and other services were frequently used by affected citizen and volunteers to coordinate help activities among themselves. We conducted a qualitative analysis of selected emergent volunteer communities in Germany on FB and Twitter among others, and subsequently conducted interviews with FB group founders and activists. Our aim was to analyze the use of social media during this particular event, especially by digital volunteers. Our study illustrates the relevance of social media for German citizens in cases of disaster, focusing especially on the role of the moderator. Our specific emphasis was the embedding of social media in the organizing work done by said volunteers, emphasizing both the patterns of social media use and the challenges that result. We show that different social media were used in different ways: Twitter was used in the main for status updates while FB-pages were mostly intended to provide an overview. FB-groups also coordinated a multitude of activities.

  @article{kaufhold_self-organization_2016,
  title = {The {Self}-{Organization} of {Digital} {Volunteers} across {Social} {Media}: {The} {Case} of the 2013 {European} {Floods} in {Germany}},
  volume = {13},
  url = {http://wineme.uni-siegen.de/paper/2016/2016_KaufholdReuter_SelfOrganizationDigitalVolunteersEuropeanFloods_JHSEM.pdf},
  doi = {10.1515/jhsem-2015-0063},
  abstract = {For almost 15 years, social media have been regularly used during emergencies. One of the most recent, and instructive, examples of its widespread use during a large scale scenario in Europe were the 2013 European floods. Public reporting during the event indicated, and our analysis confirms, that Twitter, Facebook (FB), Google Maps and other services were frequently used by affected citizen and volunteers to coordinate help activities among themselves. We conducted a qualitative analysis of selected emergent volunteer communities in Germany on FB and Twitter among others, and subsequently conducted interviews with FB group founders and activists. Our aim was to analyze the use of social media during this particular event, especially by digital volunteers. Our study illustrates the relevance of social media for German citizens in cases of disaster, focusing especially on the role of the moderator. Our specific emphasis was the embedding of social media in the organizing work done by said volunteers, emphasizing both the patterns of social media use and the challenges that result. We show that different social media were used in different ways: Twitter was used in the main for status updates while FB-pages were mostly intended to provide an overview. FB-groups also coordinated a multitude of activities.},
  number = {1},
  journal = {Journal of Homeland Security and Emergency Management},
  author = {Kaufhold, Marc-André and Reuter, Christian},
  year = {2016},
  keywords = {CSCW, HCI, EmerGent, SMO, KOKOS, Kooperation},
  pages = {137--166},
  }

• ---

  Reuter, C., Ludwig, T. & Pipek, V. (2016)Kooperative Resilienz – ein soziotechnischer Ansatz durch Kooperationstechnologien im Krisenmanagement

  IN Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO), Vol. 47, Pages: 159–169 doi:10.1007/s11612-016-0317-7
  [BibTeX] [Abstract] [Download PDF]

  Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich auf die Verfügbarkeit technischer Systeme fokussiert ist, betrachtet unser Beitrag Resilienz als soziotechnisches Konstrukt und zeigt Möglichkeiten zur Förderung kooperativer Resilienz, insbesondere durch Kooperationstechnologie, auf. Nach einer Definition von Resilienz im Allgemeinen und im Katastrophenschutz – unserem Anwendungsfeld – sowie im Kontext kooperativer Strukturen, stellen wir unsere Methodik und die entwickelten Kooperationstechnologien vor. Diese adressieren die Zusammenarbeit verschiedener Akteure (z. B. Feuerwehr, Polizei, Bevölkerung) in Schadenslagen. Abschließend diskutieren wir den Beitrag dieser Technologien zur kooperativen Resilienz als Fähigkeit, Krisen der Kooperation durch Anpassungsfähigkeit an geänderte Realitäten mithilfe von Kooperationstechnologie zu überstehen.

  @article{reuter_kooperative_2016,
  title = {Kooperative {Resilienz} – ein soziotechnischer {Ansatz} durch {Kooperationstechnologien} im {Krisenmanagement}},
  volume = {47},
  url = {http://wineme.uni-siegen.de/paper/2016/2016_ReuterLudwigPipek_KooperativeResilienz_GIOJournal.pdf https://www.wineme.uni-siegen.de/paper/2016/2016_reuterludwigpipek_kooperativeresilienz_gio.pdf},
  doi = {10.1007/s11612-016-0317-7},
  abstract = {Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich auf die Verfügbarkeit technischer Systeme fokussiert ist, betrachtet unser Beitrag Resilienz als soziotechnisches Konstrukt und zeigt Möglichkeiten zur Förderung kooperativer Resilienz, insbesondere durch Kooperationstechnologie, auf. Nach einer Definition von Resilienz im Allgemeinen und im Katastrophenschutz – unserem Anwendungsfeld – sowie im Kontext kooperativer Strukturen, stellen wir unsere Methodik und die entwickelten Kooperationstechnologien vor. Diese adressieren die Zusammenarbeit verschiedener Akteure (z. B. Feuerwehr, Polizei, Bevölkerung) in Schadenslagen. Abschließend diskutieren wir den Beitrag dieser Technologien zur kooperativen Resilienz als Fähigkeit, Krisen der Kooperation durch Anpassungsfähigkeit an geänderte Realitäten mithilfe von Kooperationstechnologie zu überstehen.},
  number = {2},
  journal = {Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO)},
  author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar},
  year = {2016},
  keywords = {CSCW, HCI, EmerGent, KOKOS, RSF, Kooperation, InfoStrom},
  pages = {159--169},
  }

• ---

  Reuter, C., Gellert, R. & Geilen, G. (2016)Reception of Terror in Germany – Security, Privacy and Social Media

  Environmental Informatics – Stability, Continuity, Innovation. Current trends and future perspectives based on 30 years of history. Adjunct Proceedings of the EnviroInfo 2016 conference. Berlin, Pages: 151–156
  [BibTeX] [Download PDF]

  @inproceedings{reuter_reception_2016,
  address = {Berlin},
  title = {Reception of {Terror} in {Germany} – {Security}, {Privacy} and {Social} {Media}},
  url = {http://wineme.uni-siegen.de/paper/2016/2016_reutergeilengellert_receptionterrorgermany-securityprivacysocialmedia_enviroinfo.pdf http://www.peasec.de/paper/2016/2016_ReuterGeilenGellert_ReceptionTerrorGermany-SecurityPrivacySocialMedia_EnviroInfo_selbst.p},
  booktitle = {Environmental {Informatics} – {Stability}, {Continuity}, {Innovation}. {Current} trends and future perspectives based on 30 years of history. {Adjunct} {Proceedings} of the {EnviroInfo} 2016 conference},
  author = {Reuter, Christian and Gellert, Robin and Geilen, Gordian},
  editor = {Wohlgemuth, Volker and Fuchs-Kittowski, Frank and Wittmann, Jochen},
  year = {2016},
  keywords = {CSCW, EmerGent, Frieden, SMO, KOKOS, Terror},
  pages = {151--156},
  }

• ---

  Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S. & Sautter, J. (2016)Aktuelle Ansätze zur Mensch-Computer-Interaktion in sicherheitskritischen Systemen

  Mensch & Computer: Workshopband. Aachen, Germany, Publisher: Gesellschaft für Informatik e.V. doi:10.18420/muc2016-ws01-0000
  [BibTeX] [Abstract] [Download PDF]

  Die zunehmende Durchdringung der Lebenswelt mit IT macht auch nicht vor sicherheitskritischen Systemen halt. Anwendungsfelder betreffen kritische Infrastrukturen, Leitstellensysteme, Fahrzeug- und Verkehrsführungssoftware, Prozessführungssysteme, Produktionstechnologien, Anwendung der Medizintechnik, des Krisenmanagements, der Gefahrenabwehr oder des Terrorismus. Die Mensch-Computer-Interaktion in solchen sicherheitskritischen Systemen und Anwendungsfeldern ist eine Herausforderung nicht nur für die Informatik, sondern eine interdisziplinäre Aufgabe an der Schnittstelle vieler Disziplinen. Zunehmend müssen auch mobile Kontexte und Endgeräte sowie soziale Netzwerke in die Betrachtungen einbezogen werden.

  @inproceedings{reuter_aktuelle_2016,
  address = {Aachen, Germany},
  title = {Aktuelle {Ansätze} zur {Mensch}-{Computer}-{Interaktion} in sicherheitskritischen {Systemen}},
  url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5056/Reuter_etal_2016.pdf http://wineme.uni-siegen.de/paper/2016/2016_Reuteretal_AktuelleAnsatzeSicherheitskritischeHCI.pdf},
  doi = {10.18420/muc2016-ws01-0000},
  abstract = {Die zunehmende Durchdringung der Lebenswelt mit IT macht auch nicht vor sicherheitskritischen Systemen halt. Anwendungsfelder betreffen kritische Infrastrukturen, Leitstellensysteme, Fahrzeug- und Verkehrsführungssoftware, Prozessführungssysteme, Produktionstechnologien, Anwendung der Medizintechnik, des Krisenmanagements, der Gefahrenabwehr oder des Terrorismus. Die Mensch-Computer-Interaktion in solchen sicherheitskritischen Systemen und Anwendungsfeldern ist eine Herausforderung nicht nur für die Informatik, sondern eine interdisziplinäre Aufgabe an der Schnittstelle vieler Disziplinen. Zunehmend müssen auch mobile Kontexte und Endgeräte sowie soziale Netzwerke in die Betrachtungen einbezogen werden.},
  booktitle = {Mensch \& {Computer}: {Workshopband}},
  publisher = {Gesellschaft für Informatik e.V.},
  author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
  editor = {Weyers, B. and Dittmar, A.},
  year = {2016},
  keywords = {CSCW, HCI, EmerGent, SMO, KOKOS},
  }

• ---

  Reuter, C., Geilen, G. & Gellert, R. (2016)Sicherheit vs. Privatsphäre: Zur Akzeptanz von Überwachung in sozialen Medien im Kontext von Terrorkrisen

  Informatik 2016: von Menschen für Menschen. Klagenfurt, Publisher: GI-Edition-Lecture Notes in Informatics (LNI)
  [BibTeX] [Abstract] [Download PDF]

  Nach den terroristischen Anschlägen in Paris 2015 und Brüssel 2016 wurde das Bedürfnis nach mehr Sicherheit und Überwachung im Internet laut. Als Folge der Enthüllungen der Überwachungs- und Spionagetechniken der National Security Agency (NSA) durch Edward Snowden 2013 konnte in der Bevölkerung aber auch ein Aufschrei nach erhöhtem Schutz der Privatsphäre im Internet wahrgenommen werden. Die geschilderten Ereignisse verdeutlichen die gegensätzlichen Wünsche nach Sicherheit und Überwachung im Internet sowie Schutz der Privatsphäre. Im ersten Teil dieses Beitrags stellen wir den Stand der Forschung im Bereich Terror, Sicherheit und Privatsphäre in sozialen Medien dar. Im zweiten Teil führen wir eine explorative Studie durch, um zu beleuchten, ob Bürgerinnen und Bürger in Krisenzeiten bereit wären, ihre Privatsphäre im Internet, vor allem in sozialen Netzwerken, zugunsten von Sicherheit zu reduzieren. Basierend auf qualitativen Daten zeigt diese Arbeit Meinungscluster und Tendenzen in Bezug auf das Nullsummenspiel „Sicherheit und Privatsphäre“.

  @inproceedings{reuter_sicherheit_2016,
  address = {Klagenfurt},
  title = {Sicherheit vs. {Privatsphäre}: {Zur} {Akzeptanz} von Überwachung in sozialen {Medien} im {Kontext} von {Terrorkrisen}},
  url = {http://subs.emis.de/LNI/Proceedings/Proceedings259/P-259.pdf#page=1760 http://www.wineme.uni-siegen.de/paper/2016/2016_ReuterGeilenGellert_SicherheitvsPrivatsphaere-Terrorkrise_INF.pdf http://wineme.uni-siegen.de/paper/2016/2016_ReuterGeilenGellert_Sicher},
  abstract = {Nach den terroristischen Anschlägen in Paris 2015 und Brüssel 2016 wurde das Bedürfnis nach mehr Sicherheit und Überwachung im Internet laut. Als Folge der Enthüllungen der Überwachungs- und Spionagetechniken der National Security Agency (NSA) durch Edward Snowden 2013 konnte in der Bevölkerung aber auch ein Aufschrei nach erhöhtem Schutz der Privatsphäre im Internet wahrgenommen werden. Die geschilderten Ereignisse verdeutlichen die gegensätzlichen Wünsche nach Sicherheit und Überwachung im Internet sowie Schutz der Privatsphäre. Im ersten Teil dieses Beitrags stellen wir den Stand der Forschung im Bereich Terror, Sicherheit und Privatsphäre in sozialen Medien dar. Im zweiten Teil führen wir eine explorative Studie durch, um zu beleuchten, ob Bürgerinnen und Bürger in Krisenzeiten bereit wären, ihre Privatsphäre im Internet, vor allem in sozialen Netzwerken, zugunsten von Sicherheit zu reduzieren. Basierend auf qualitativen Daten zeigt diese Arbeit Meinungscluster und Tendenzen in Bezug auf das Nullsummenspiel „Sicherheit und Privatsphäre“.},
  booktitle = {Informatik 2016: von {Menschen} für {Menschen}},
  publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
  author = {Reuter, Christian and Geilen, Gordian and Gellert, Robin},
  editor = {Mayr, Heinrich C. and Pinzger, Martin},
  year = {2016},
  keywords = {CSCW, HCI, EmerGent, Frieden, SMO, KOKOS, Terror},
  }

• ---

  Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M., von Radziewski, E. & Pipek, V. (2016)Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research

  IN i-com: Journal of Interactive Media, Vol. 15, Pages: 249–264 doi:https://doi.org/10.1515/icom-2016-0036,
  [BibTeX]

  @article{reuter_big_2016-1,
  title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}},
  volume = {15},
  doi = {https://doi.org/10.1515/icom-2016-0036,},
  number = {3},
  journal = {i-com: Journal of Interactive Media},
  author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar},
  year = {2016},
  keywords = {CSCW, PRAXLABS, EmerGent, SMO, KOKOS},
  pages = {249--264},
  }

2015

• ---

  Reuter, C. (2015)Towards Efficient Security: Business Continuity Management in Small and Medium Enterprises

  IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 69–79 doi:10.4018/IJISCRAM.2015070105
  [BibTeX] [Abstract] [Download PDF]

  Business Continuity Management BCM is an integral part of civil security in terms of corporate crisis management. According to the ISO 22301 2014 BCM is defined as a holistic management process which identifies potential threats to an organization and the impacts those threats might have on business operations. Looking at the current situation of studies conducted in this field it seems to be obvious that the use of BCM in Small and Medium Enterprises SME is underrepresented and that the security level is partially located in an uneconomical range. This paper presents a literature research on the use of BCM in SME and discusses research findings concerning this matter. Based on this a matrix for possible impacts vs. quality of the crisis management for different actors is derived. The article concludes with the presentation of lightweight und easy to handle BCM security solutions in form of Smart Services, as a possible solution for the increasingly IT relaying industry 4.0.

  @article{reuter_towards_2015,
  title = {Towards {Efficient} {Security}: {Business} {Continuity} {Management} in {Small} and {Medium} {Enterprises}},
  volume = {7},
  url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_towardsefficientsecurity-bcminsme.pdf},
  doi = {10.4018/IJISCRAM.2015070105},
  abstract = {Business Continuity Management BCM is an integral part of civil security in terms of corporate crisis management. According to the ISO 22301 2014 BCM is defined as a holistic management process which identifies potential threats to an organization and the impacts those threats might have on business operations. Looking at the current situation of studies conducted in this field it seems to be obvious that the use of BCM in Small and Medium Enterprises SME is underrepresented and that the security level is partially located in an uneconomical range. This paper presents a literature research on the use of BCM in SME and discusses research findings concerning this matter. Based on this a matrix for possible impacts vs. quality of the crisis management for different actors is derived. The article concludes with the presentation of lightweight und easy to handle BCM security solutions in form of Smart Services, as a possible solution for the increasingly IT relaying industry 4.0.},
  number = {3},
  journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
  author = {Reuter, Christian},
  year = {2015},
  keywords = {CSCW, PRAXLABS, BCM, Infrastruktur, KOKOS, RSF},
  pages = {69--79},
  }

• ---

  Reuter, C. (2015)Betriebliches Kontinuitätsmanagement in kleinen und mittleren Unternehmen – Smart Services für die Industrie 4.0

  Mensch & Computer: Workshopband. Stuttgart, Publisher: Oldenbourg Wissensverlag, Pages: 37–44
  [BibTeX] [Abstract] [Download PDF]

  Betriebliches Kontinuitätsmanagement (Business Continuity Management, kurz: BCM) ist im Sinne des betrieblichen Notfallmanagements integraler Bestandteil ziviler Sicherheit. BCM ist laut ISO 22301 (2014) ein ganzheitlicher Managementprozess, der potenzielle Bedrohungen für Organisationen und deren Auswirkungen auf Geschäftsabläufe ermittelt. Bei Betrachtung der aktuellen Studienlage liegt der Schluss nahe, dass die Anwendung von BCM in kleinen und mittleren Unternehmen (KMU) unterrepräsentiert ist und der Sicherheitslevel teilweise im nicht-wirtschaftlichen Bereich liegt. Dieser Beitrag stellt den Einsatz von BCM in KMU vor und diskutiert diesbezügliche Forschungsergebnisse. Hierauf aufbauend wird eine Matrix zu möglichen Auswirkungen vs. Umfang und Qualität des Notfallmanagements verschiedener Akteure dargestellt. Abschließend werden leichtgewichtige und einfach zu handhabende BCM-Sicherheitslösungen, in Form von Smart Services, als möglicher Lösungsansatz für die vermehrt von kontinuierlichem IT-Einsatz abhängigen Industrie 4.0 vorgestellt.

  @inproceedings{reuter_betriebliches_2015,
  address = {Stuttgart},
  title = {Betriebliches {Kontinuitätsmanagement} in kleinen und mittleren {Unternehmen} – {Smart} {Services} für die {Industrie} 4.0},
  url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_bcminkmu_smartservicesindustrie40_muc.pdf},
  abstract = {Betriebliches Kontinuitätsmanagement (Business Continuity Management, kurz: BCM) ist im Sinne des betrieblichen Notfallmanagements integraler Bestandteil ziviler Sicherheit. BCM ist laut ISO 22301 (2014) ein ganzheitlicher Managementprozess, der potenzielle Bedrohungen für Organisationen und deren Auswirkungen auf Geschäftsabläufe ermittelt. Bei Betrachtung der aktuellen Studienlage liegt der Schluss nahe, dass die Anwendung von BCM in kleinen und mittleren Unternehmen (KMU) unterrepräsentiert ist und der Sicherheitslevel teilweise im nicht-wirtschaftlichen Bereich liegt. Dieser Beitrag stellt den Einsatz von BCM in KMU vor und diskutiert diesbezügliche Forschungsergebnisse. Hierauf aufbauend wird eine Matrix zu möglichen Auswirkungen vs. Umfang und Qualität des Notfallmanagements verschiedener Akteure dargestellt. Abschließend werden leichtgewichtige und einfach zu handhabende BCM-Sicherheitslösungen, in Form von Smart Services, als möglicher Lösungsansatz für die vermehrt von kontinuierlichem IT-Einsatz abhängigen Industrie 4.0 vorgestellt.},
  booktitle = {Mensch \& {Computer}: {Workshopband}},
  publisher = {Oldenbourg Wissensverlag},
  author = {Reuter, Christian},
  editor = {Weisbecker, A and Burmester, M and Schmidt, A},
  year = {2015},
  keywords = {CSCW, PRAXLABS, EmerGent, BCM, Infrastruktur, KOKOS},
  pages = {37--44},
  }

• ---

  Reuter, C., Mentler, T. & Geisler, S. (2015)Guest Editorial Preface: Special Issue on Human Computer Interaction in Critical Systems II: Authorities and Industry

  IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: i–ix
  [BibTeX] [Abstract] [Download PDF]

  Human computer interaction in security and time-critical systems is an interdisciplinary challenge at the seams of human factors, engineering, information systems and computer science. Application fields include control systems, critical infrastructures, vehicle and traffic management, production technology, business continuity management, medical technology, crisis management and civil protection. Nowadays in many areas mobile and ubiquitous computing as well as social media and collaborative technologies also plays an important role. The specific challenges require the discussion and development of new methods and approaches in order to design information systems. These are going to be addressed in this special issue with a particular focus on technologies for citizen and volunteers in emergencies.

  @article{reuter_guest_2015,
  title = {Guest {Editorial} {Preface}: {Special} {Issue} on {Human} {Computer} {Interaction} in {Critical} {Systems} {II}: {Authorities} and {Industry}},
  volume = {7},
  url = {http://www.wineme.uni-siegen.de/paper/2015/2015_reuter_editorial-specialissue-hci-criticalsystems-ii.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-ii.pdf http://www.wineme.uni-siegen.de/paper/2015/2015_reut},
  abstract = {Human computer interaction in security and time-critical systems is an interdisciplinary challenge at the seams of human factors, engineering, information systems and computer science. Application fields include control systems, critical infrastructures, vehicle and traffic management, production technology, business continuity management, medical technology, crisis management and civil protection. Nowadays in many areas mobile and ubiquitous computing as well as social media and collaborative technologies also plays an important role. The specific challenges require the discussion and development of new methods and approaches in order to design information systems. These are going to be addressed in this special issue with a particular focus on technologies for citizen and volunteers in emergencies.},
  number = {3},
  journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
  author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan},
  year = {2015},
  keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, BCM, KOKOS},
  pages = {i--ix},
  }

• ---

  Ludwig, T., Kotthaus, C. & van Dongen, S. (2015)Ich bin da, wo kann ich helfen? Konzeption einer Public Display Anwendung zur Koordinierung ungebundener Einsatzhelfer

  GI/ITG KuVS Fachgespräch Ortsbezogene Anwendungen und Dienste. Siegen
  [BibTeX]

  @inproceedings{ludwig_ich_2015,
  address = {Siegen},
  title = {Ich bin da, wo kann ich helfen? {Konzeption} einer {Public} {Display} {Anwendung} zur {Koordinierung} ungebundener {Einsatzhelfer}},
  booktitle = {{GI}/{ITG} {KuVS} {Fachgespräch} {Ortsbezogene} {Anwendungen} und {Dienste}},
  author = {Ludwig, Thomas and Kotthaus, Christoph and van Dongen, Sören},
  year = {2015},
  keywords = {CSCW, PRAXLABS, KOKOS},
  }

• ---

  Ludwig, T. & Winter, S. (2015)Kichen, Clubs und Co. – Soziale Netzwerke für den Bevölkerungsschutz

  Kurz-Dokumentation 15. Forum Katastrophenvorsorge. Berlin
  [BibTeX]

  @inproceedings{ludwig_kichen_2015,
  address = {Berlin},
  title = {Kichen, {Clubs} und {Co}. - {Soziale} {Netzwerke} für den {Bevölkerungsschutz}},
  booktitle = {Kurz-{Dokumentation} 15. {Forum} {Katastrophenvorsorge}},
  author = {Ludwig, Thomas and Winter, Stephan},
  year = {2015},
  keywords = {CSCW, PRAXLABS, KOKOS},
  }

• ---

  Reuter, C. (2015)Der Einsatz sozialer Medien in Katastrophenlagen

  IN Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Vol. 5, Pages: 43–44
  [BibTeX] [Download PDF]

  @article{reuter_einsatz_2015,
  title = {Der {Einsatz} sozialer {Medien} in {Katastrophenlagen}},
  volume = {5},
  url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_dereinsatzsozialermedieninkatastrophenlagen_crisisprevention.pdf},
  number = {4},
  journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe},
  author = {Reuter, Christian},
  year = {2015},
  keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, KOKOS},
  pages = {43--44},
  }

• ---

  Reuter, C. (2015)Special Issue on Human Computer Interaction in Critical System II: Authorities and Industry

  IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7
  [BibTeX] [Download PDF]

  @article{reuter_special_2015,
  title = {Special {Issue} on {Human} {Computer} {Interaction} in {Critical} {System} {II}: {Authorities} and {Industry}},
  volume = {7},
  url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_editorial-specialissue-hci-criticalsystems-ii.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-ii.pdf},
  number = {3},
  journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
  author = {Reuter, Christian},
  year = {2015},
  keywords = {CSCW, PRAXLABS, EmerGent, KOKOS},
  }

• ---

  Reuter, C., Mentler, T. & Geisler, S. (2015)Special Issue on Human Computer Interaction in Critical Systems I: Citizen and Volunteers

  IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7
  [BibTeX] [Download PDF]

  @article{reuter_special_2015-1,
  title = {Special {Issue} on {Human} {Computer} {Interaction} in {Critical} {Systems} {I}: {Citizen} and {Volunteers}},
  volume = {7},
  url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-i.pdf},
  number = {2},
  journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
  author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan},
  year = {2015},
  keywords = {CSCW, PRAXLABS, EmerGent, KOKOS},
  }